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Please post your modem's post-call diagnostics - ati6i11y11 Use Hyperterminal connected to modem COM port to obtain diagnostics - www.modemsite.com/56k/x2-hyperterm.asp www.modemsite.com/56k/diag3com.asp If possible, also post same for the old modem. If you are using a line cord that has 4 wires running through, try with line cord that has only 2. Also try demarc test - www.modemsite.com/56k/demarc.asp Aloha! Richard. Check here to include your profile signature. Check here Remember Details.

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