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| Forums | USR | USR 5686 disconnects at night | Watch |
| Author | Topic |
| Rodgebone Tl Posts: 3 USA | Posted - 2/1/2001 1:31:14 PM    ok....my usr ext fax sportster 5686-03 gets frequent disconnects only at night (say 5pm to 7am on average - i can stay online all day w/o any probs)...tried to get flash update from 3com but the file i get back from the wizard is always empty (contains 0 bytes)& my modem isnt on 3com's update list...i had the phone line replaced and phone co reports no other probs...ive run the gambit with aol to no avail...ive suspended task scheduler & see no conflicts with other devices...i have win95 w/IE 5.5...this system has worked flawlessly for over a year till two months ago.......thanks in advance for any ideas |
| v.Richard Tl Posts: 6222 USA | Posted - 2/4/2001 11:19:35 AM  Look at modem diagnostics after you get disconnected for disconnect reason. www.808news.com/56k/diag3com.htm
Aloha, |
| Rodgebone Tl Posts: 3 USA | Posted - 2/7/2001 5:55:08 PM thanks for you reply Richard...ive looked at the diagnostics several different times with the same results....all values equal zero or none...and the reason always states "no connection"...what now? |
| SARGE Tl Posts: 743 USA | Posted - 2/7/2001 7:37:55 PM On impulse, I'd say it's not modem. 2 things come to mind. One, ISP traffic is naturally heavier in evenings; I can ALWAYS tell when school lets out or when the 10pm news is over - ISP slows. The other is possible (seen it many times) where you have a faulty line getting wet at night, even from dew. Sun comes up, dries it out and all is good. Both would require some research with ISP and a call to telco. Have you listened to line at night? |
| Ozrenn Tl Posts: 47 Australia | Posted - 2/9/2001 9:52:32 PM Sarge - agreeded - i would only add that ... also your phone exchange may get flooded itsaelf around this time - whihc would epxlain the d/c not the isp |
| v.Richard Tl Posts: 6222 USA | Posted - 2/10/2001 8:28:45 AM If all values are 0 or none, your modem has been reset before you've viewed the diagnostics. This can happen if you don't set Hyperterminal up to connect directly to your modem (COM port) - see www.808news.com/56k/x2-hyperterm.htm The public phone network has been designed such that once you have made a connection, nothing in the phone network will cause it to be disconnected - a disconnect must come from you or the other end. Some ISPs use various parameters to intentionally disconnect their customers - usually after a certain amount of time, but some use additional conditions. The call can be unintentionally dropped by the ISPs equipment.... Aloha, |
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