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ChrisC Tl Posts: 3	Posted - 2/18/2001 9:41:59 AM Poor connection speed, very frequent disconnects (not really disconnections, the modems stay connected, but there is no data transfer....the connection just hangs....VERY FRUSTRATING).....Why is my 2976 modem installed on both COM 3 and COM 5...is this normal? how can I improve my connection speed ( it always connects at 28,800, never any faster...V34 and never V90.
v.Richard Tl Posts: 6222 USA	Posted - 2/25/2001 9:12:49 AM When you are connected but not responding, try pinging/traceroute to your ISP's server and beyond www.808news.com/56k/backbone.htm Also check your modem diagnostics after a call for retrains, blers, etc. www.808news.com/56k/diag3com.htm As to 56k, check the y11 results www.808news.com/56k/x2-adconversion.htm If you do not have a 56k-compatible line, disable 56k on the modem with s32=98 in extra settings. Aloha, Richard
ChrisC Tl Posts: 3	Posted - 2/26/2001 4:52:22 PM Thank you for your insite Sir v. Richard. I did a ping and tracert the last time my modem "hung"....both returned "request timed out" on the first hop. Here are my ati6, ati11 and aty11 printouts: ATI11 U.S. Robotics 56K Voice INT Link Diagnostics... Modulation V.34 Carrier Freq (Hz) 1829/1920 Symbol Rate 3200/3200 Trellis Code 64S-4D/64S-4D Nonlinear Encoding ON/ON Precoding ON/ON Shaping ON/ON Preemphasis (-dB) 0/6 Recv/Xmit Level (-dBm) 24/9 Near Echo Loss (dB) 35 Far Echo Loss (dB) 54 Carrier Offset (Hz) 3040 Round Trip Delay (msec) 19 Timing Offset (ppm) 4352 SNR (dB) 31 Speed Shifts Up/Down 0/0 Status : ATI6 U.S. Robotics 56K Voice INT Link Diagnostics... Chars sent 3201727 Chars Received 5113934 Chars lost 0 Octets sent 3054310 Octets Received 4194501 Blocks sent 32422 Blocks Received 40068 Blocks resent 9 Retrains Requested 1 Retrains Granted 0 Line Reversals 0 Blers 12 Link Timeouts 0 Link Naks 9 Data Compression V42BIS 1024/32 Equalization Long Fallback Enabled Protocol LAPM/SREJ Speed 26400/14400 Last Call 01:01:10 Disconnect Reason is Unable to Retrain OK ATY11 Freq Level (dB) 150 34 300 26 450 26 600 25 750 25 900 25 1050 25 1200 25 1350 25 1500 25 1650 25 1800 25 1950 25 2100 25 2250 25 2400 25 2550 25 2700 25 2850 25 3000 25 3150 25 3300 26 3450 27 3600 30 3750 36 OK Can you gleen anything from these....it looks to me that although my y11 is high, it shows that there is only one analog/digital conversion. also, 12 blers seems very acceptable for an hour long session. Hope you can see more in these numbers than I do....thank you in advance for your help. Chris
ChrisC Tl Posts: 3	Posted - 2/27/2001 10:49:25 AM Opps...here are the correct diagnostics....the last set are from a different number to the same ISP....it gets a LITTLE betterperformance ...less "hangs".... but no better connection Here are the Diagnostics for my main #...BTW, when this number "hangs" I get the same ping and Tracert responds as the other #: ati6 U.S. Robotics 56K Voice INT Link Diagnostics... Chars sent 85636 Chars Received 306635 Chars lost 0 Octets sent 87201 Octets Received 306833 Blocks sent 1329 Blocks Received 2611 Blocks resent 32 Retrains Requested 1 Retrains Granted 0 Line Reversals 0 Blers 1 Link Timeouts 0 Link Naks 0 Data Compression V42BIS 2048/32 Equalization Long Fallback Enabled Protocol LAPM Speed 28800/26400 Last Call 00:04:49 Disconnect Reason is DTR dropped OK ati11 U.S. Robotics 56K Voice INT Link Diagnostics... Modulation V.34 Carrier Freq (Hz) 1959/1959 Symbol Rate 3429/3429 Trellis Code 64S-4D/64S-4D Nonlinear Encoding ON/ON Precoding ON/ON Shaping OFF/ON Preemphasis (-dB) 0/2 Recv/Xmit Level (-dBm) 51/11 Near Echo Loss (dB) 41 Far Echo Loss (dB) 40 Carrier Offset (Hz) 3234 Round Trip Delay (msec) 7 Timing Offset (ppm) 0 SNR (dB) 35 Speed Shifts Up/Down 0/0 Status : OK aty11 Freq Level (dB) 150 28 300 21 450 19 600 19 750 19 900 18 1050 18 1200 18 1350 18 1500 18 1650 18 1800 19 1950 19 2100 18 2250 19 2400 19 2550 19 2700 19 2850 19 3000 18 3150 19 3300 19 3450 21 3600 24 3750 30 OK Thanks Again
v.Richard Tl Posts: 6222 USA	Posted - 3/7/2001 11:35:08 AM You will notice on your first post, disconnect reason is unable to retrain. This would indicate a serious compatibility problem - between your modem, phone lines, and the ISP at the other end.... Aloha, Richard

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