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stevegordon
Tl Posts:
3

United Kingdom
Posted - 9/2/2001 11:12:40 AM  Show Profile  Email Poster  Edit Message

Hi,

Have just been informed by my ISP that the poor service
I'm experiencing is due to my USR modem not being compatable with their new "CVX racks". Does anyone have
any ideas as to what I can do about this as they have said the only solution is to buy another modem.
Cheers,
Steve.

Bob Starnes
Tl Posts:
4360

USA
Posted - 9/3/2001 2:14:43 PM  Show Profile  Email Poster  Edit Message
Might try posting a modem log of a connection attempt.

See http://modemsite.com/56k/modemlog.htm for locating the log.

Might also post the ati6i11 results after a connection or connection attempt.

See http://modemsite.com/56k/x2-hyperterm.htm for setting up Hyperterminal.

Also see http://modemsite.com/56k/diag3com.htm

And http://modemsite.com/56k/usehyper.htm

stevegordon
Tl Posts:
3

United Kingdom
Posted - 9/3/2001 3:18:21 PM  Show Profile  Email Poster  Edit Message

Hi Bob,
Thanks for your reply. Hope this means more to you than it does to me. :-)
>Might try posting a modem log of a connection attempt.

09-03-2007 23:12:20.43 - 56K Professional Message Modem EXT in use.
09-03-2007 23:12:20.45 - Modem type: 56K Professional Message Modem EXT
09-03-2007 23:12:20.45 - Modem inf path: USROBO~1.INF
09-03-2007 23:12:20.45 - Modem inf section: Modem8
09-03-2007 23:12:20.68 - 115200,N,8,1
09-03-2007 23:12:20.68 - 115200,N,8,1
09-03-2007 23:12:20.68 - Initializing modem.
09-03-2007 23:12:20.68 - Send: AT<cr>
09-03-2007 23:12:20.81 - Recv: <cr><lf>OK<cr><lf>
09-03-2007 23:12:20.81 - Interpreted response: Ok
09-03-2007 23:12:20.81 - Send: ATZ<cr>
09-03-2007 23:12:20.94 - Recv: <cr><lf>OK<cr><lf>
09-03-2007 23:12:20.94 - Interpreted response: Ok
09-03-2007 23:12:20.94 - Send: AT&F&B1&A3E0Q0V1&D2&C1S0=0<cr>
09-03-2007 23:12:21.06 - Recv: <cr><lf>OK<cr><lf>
09-03-2007 23:12:21.06 - Interpreted response: Ok
09-03-2007 23:12:21.07 - Send: ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
09-03-2007 23:12:21.20 - Recv: <cr><lf>OK<cr><lf>
09-03-2007 23:12:21.20 - Interpreted response: Ok
09-03-2007 23:12:21.20 - Dialing.
09-03-2007 23:12:21.20 - Send: ATDT;<cr>
09-03-2007 23:12:22.01 - Recv: <cr><lf>OK<cr><lf>
09-03-2007 23:12:22.01 - Interpreted response: Ok
09-03-2007 23:12:22.01 - Dialing.
09-03-2007 23:12:22.01 - Send: ATDT###########<cr>
09-03-2007 23:12:46.53 - Recv: <cr><lf>CONNECT 50666/ARQ/V90/LAPM/V42BIS<cr><lf>
09-03-2007 23:12:46.53 - WARNING: Unrecognized response. Retrying...
09-03-2007 23:12:46.53 - Connection established at 115200bps.
09-03-2007 23:12:46.53 - Error-control off or unknown.
09-03-2007 23:12:46.53 - Data compression off or unknown.
09-03-2007 23:13:25.11 - Hanging up the modem.
09-03-2007 23:13:25.11 - Hardware hangup by lowering DTR.
09-03-2007 23:13:25.37 - Recv: <cr><lf>NO CARRIER<cr><lf>
09-03-2007 23:13:25.37 - Interpreted response: No Carrier
09-03-2007 23:13:25.37 - Send: ATH<cr>
09-03-2007 23:13:25.50 - Recv: <cr><lf>OK<cr><lf>
09-03-2007 23:13:25.50 - Interpreted response: Ok
09-03-2007 23:13:25.50 - 115200,N,8,1
09-03-2007 23:13:25.50 - Session Statistics:
09-03-2007 23:13:25.50 - Reads : 26458 bytes
09-03-2007 23:13:25.50 - Writes: 3833 bytes
09-03-2007 23:13:25.50 - Serial Overrun Errors: 1
09-03-2007 23:13:25.50 - 56K Professional Message Modem EXT closed.

v.Richard
Tl Posts:
6222

USA
Posted - 9/4/2001 8:14:33 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
09-03-2007 23:12:46.53 - Error-control off or unknown.
09-03-2007 23:12:46.53 - Data compression off or unknown.
09-03-2007 23:13:25.11 - Hanging up the modem.
09-03-2007 23:13:25.11 - Hardware hangup by lowering DTR.

Would indicate the .inf file for your modem doesn't match the connect response of ouyr modem.

Check USR website for modem .inf (driver); re-install modem with correct .inf (driver);

Note also that the reason your modem hung up may be that you have checked error correction & required to connect, and that Windows with its lack of understanding of the connect string reported thinks the connection does not include error correction;
Absent correct .inf file, you may be able to proceed with your connection by unchecking required to connect for error correction;

Aloha,
Richard

Bob Starnes
Tl Posts:
4360

USA
Posted - 9/4/2001 10:35:34 PM  Show Profile  Email Poster  Edit Message
Might check your ati7 response in Hyperterminal and verify the product ID number, then go to USR's UK site for the correct drivers.

http://www.usr-emea.com/support/s-group-template.asp?group=s-analogext&page=downloads&loc=unkg

stevegordon
Tl Posts:
3

United Kingdom
Posted - 9/5/2001 6:40:58 AM  Show Profile  Email Poster  Edit Message
Hi Richard, Bob,

I unchecked the necessary boxes regarding 'error correction', but still get the same response.

Installed a different driver which, according to 'Modem Properties - More Info' is the correct one, 015668-00. But, it is giving a max connection speed of 50.000 bps for V.90. Do I also need to install the 015668-00 - 56k message modem V.90 update as the web site says something about it may damage the modem?

Bob, don't seem to be able to type anything into 'HyperTerminal' once its running! The modem Model # is
clearly written on the back though.

Thanks for your help.
Steve.
Bob Starnes
Tl Posts:
4360

USA
Posted - 9/5/2001 11:52:44 AM  Show Profile  Email Poster  Edit Message
The posted modem log was showing that the modem was connecting at "CONNECT 50666/ARQ/V90/LAPM/V42BIS" but Windows just wasn't understanding what the modem was reporting due to the possibly incorrect .inf file. 50666bps is an excellent connection.

See http://modemsite.com/56k/x2-hyperterm.htm for setting up Hyperterminal. May have to blindly enter ATE1 before you can see what you're entering so be sure to enter the ATE1 correctly, after that you'll be able to see what you're typing.

Also you can't be online and use Hyperterminal at the same time.

Might post a new model log.

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