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| Forums | USR | DUN not recognizing modem | Watch |
| Author | Topic |
| VerizonRichard Tl Posts: 4 USA | Posted - 9/6/2001 9:33:56 AM    I have installed Windows NT 4.0 workstation w/sp6a. I have installed USR 5699 56k internal modem w/software. I verified that the modem was dialing out using Phone Dialer and Hyper Terminal. I try to install Dial-Up Networking and it does not recognized the installed modem. It sees a "Standard Modem" but won't even install that. How do I get DUN to install properly? |
| Kelly Eslinger Tl Posts: 19 USA | Posted - 9/6/2001 10:38:07 AM You might try this link for help. |
| VerizonRichard Tl Posts: 4 USA | Posted - 9/6/2001 11:24:02 AM I have already looked there but it won't help because DUN won't install without recognizing the modem. Since it won't recognize the modem that IS installed and it won't install with a "Standard Modem" DUN just doesn't work at all. I have tried a number of times and different ways to install DUN and it won't install. |
| Kelly Eslinger Tl Posts: 19 USA | Posted - 9/6/2001 1:22:00 PM ok, try this link from Microsoft knowledge data base. |
| Bob Starnes Tl Posts: 4360 USA | Posted - 9/6/2001 7:34:30 PM Possibilities: Unable to Add Modem in Remote Access Setup (Q170133) No RAS-Capable Devices to Add in Remote Access Setup (Q168731) Supported Modem Detected as Standard Modem (Q155123) |
| VerizonRichard Tl Posts: 4 USA | Posted - 9/7/2001 9:24:02 AM I used the help wizard but couldn't find anything that helped. Those 3 Microsoft articles were the closest I've come to helping with the problem. After I started the Telephony service (which was on manual) I tried installing RAS again. It will not recognize the modem driver (the one I used to install the modem) as valid hardware information. The stardard modem will still not install. |
| Bob Starnes Tl Posts: 4360 USA | Posted - 9/7/2001 5:51:53 PM Well, there's a 5699 and a 5699A, might verify that you have the correct drivers for your modem. Might also check to see if there's a setup.exe in with the modem drivers, if so then uninstall the modem (should be an uninstaller listed in Add/Remove Programs) and use the setup.exe to install the modem. |
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