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Matt M Tl Posts: 2 USA | Posted - 10/1/2001 6:20:00 AM I have a new Ext USR 56K data/fax modem. I have an intermittent connection problem. I can connect say 25% of the time I try. The other times the modem sounds like it is "handshaking" with the Dial-up server and then it makes an alarm sound and comes back with a message saying that the server didn't answer. I check the modem logs and I see error messaged about an "Unrecognized Response". My ISP has been having routing issues, and other problems recently. Does this sound like an ISP issue to anyone? Thanks, Matt |
Bob Starnes Tl Posts: 4360 USA | Posted - 10/1/2001 2:55:00 PM If your ISP is having problems then yes, it could be causing your problem. Might post your modem log. Also, after a failed connection attempt, get the ati6i11 data in Hyperterminal to see why the modem failed to connect. See http://modemsite.com/56k/x2-hyperterm.htm for setting up Hyperterminal. Also see http://modemsite.com/56k/diag3com.htm Might also check your DUN setup, see http://modemsite.com/56k/connectoid.htm |
Matt M Tl Posts: 2 USA | Posted - 10/1/2001 3:08:09 PM 09-30-2001 18:17:16.21 - Send: <cr> 09-30-2001 18:17:16.22 - Recv: <cr><lf>NO CARRIER<cr><lf> 09-30-2001 18:17:16.22 - Interpreted response: No Carrier 09-30-2001 18:17:16.22 - Send: ATH<cr> 09-30-2001 18:17:16.34 - Recv: <cr><lf>OK<cr><lf> 09-30-2001 18:17:16.34 - Interpreted response: Ok 09-30-2001 18:17:16.35 - 57600,N,8,1 09-30-2001 18:17:16.35 - Send: AT#UD<cr> 09-30-2001 18:17:16.52 - Recv: <cr><lf><cr><lf>DIAG <2A4D3263 00=10><cr><lf><cr> 09-30-2001 18:17:16.52 - WARNING: Unrecognized response. Retrying... 09-30-2001 18:17:16.52 - Send: AT#UD<cr> 09-30-2001 18:17:16.56 - Recv: =00 15=00><cr><lf><cr><lf>DIAG <2A4D3263 16=00 09-30-2001 18:17:16.56 - WARNING: Unrecognized response. Retrying... 09-30-2001 18:17:16.56 - Send: AT#UD<cr> 09-30-2001 18:17:16.61 - Recv: <lf>DIAG <2A4D3263 40=0 41=000><cr><lf><cr><lf> 09-30-2001 18:17:16.61 - WARNING: Unrecognized response. Retrying... 09-30-2001 18:17:16.61 - Send: AT#UD<cr> 09-30-2001 18:17:17.75 - Recv: DIAG <2A4D3263 60=50><cr><lf><cr><lf>DIAG <2A4 09-30-2001 18:17:17.75 - WARNING: Unrecognized response. Retrying... 09-30-2001 18:17:17.75 - Send: AT#UD<cr> 09-30-2001 18:17:17.92 - Recv: <cr><lf><cr><lf>DIAG <2A4D3263 00=10><cr><lf><cr> 09-30-2001 18:17:17.92 - ERROR: Unable to recover from unrecognized response. 09-30-2001 18:17:17.92 - Session Statistics: 09-30-2001 18:17:17.92 - Reads : 1137 bytes 09-30-2001 18:17:17.92 - Writes: 116 bytes 09-30-2001 18:17:17.92 - U.S. Robotics 56K FAX EXT PnP closed. I believe my DUN settings are fine. I went over them with my ISP. Thanks for your thoughts. -Matt |
Bob Starnes Tl Posts: 4360 USA | Posted - 10/1/2001 5:55:26 PM Would like to see ALL of the modem log. Common error with Win2k and ME. The unrecognized response is in response to the AT#UD command sent to the modem by DUN, the modems sends the correct responses but Windows doesn't recognize what the modem is saying because these responses are missing from the modem's .inf file. Doesn't affect the modem's performance and it's nothing to worry about.
Edited by - Bob Starnes on 10/1/01 7:35:34 PM |
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