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jimm
Tl Posts:
2

USA
Posted - 11/25/2001 3:19:29 PM  Show Profile  Email Poster  Edit Message
Have 5699 installed in PCI slot, have loaded and reloaded drivers, including the NT4.0 update exe from USR. Short of reformatting drive and reinstalling NT, cannot determine why computer hangs up, mid connection, usually in first few seconds of call. Modem log states "Hardware Hangup bylowering DTR". Even bought new modem(5699). Help?
Bob Starnes
Tl Posts:
4360

USA
Posted - 11/25/2001 7:11:51 PM  Show Profile  Email Poster  Edit Message
Lowering the DTR is the normal way of disconnecting the modem. Might post a modem log showing the problem

Also check the ati6i11 Link Diagnostics immediately after a disconnect using Hyperterminal.

See http://modemsite.com/56k/x2-hyperterm.htm for setting up Hyperterminal.

And http://modemsite.com/56k/diag3com.htm for what the ati6i11 data means.

jimm
Tl Posts:
2

USA
Posted - 11/25/2001 7:28:27 PM  Show Profile  Email Poster  Edit Message
all same. tried to set &d2 to &d0. no difference. Tried to change s30 register to 255, or any other number than 0, it will not write to NVRAM. Neither would first USR modem, and USR sent me replacement. Tryng to determime what is forcing DTR, even in mid stream of a download. Thanks for thoughts.


11-25-2001 19:55:05.115 - Recv: <cr><lf>+MCR: V90<cr><lf>
11-25-2001 19:55:05.115 - Interpreted response: Informative
11-25-2001 19:55:05.115 - Recv: <cr><lf>+MRR: 26400<cr><lf>
11-25-2001 19:55:05.115 - Interpreted response: Informative
11-25-2001 19:55:05.115 - Recv: <cr><lf>+ER: LAPM<cr><lf>
11-25-2001 19:55:05.115 - Interpreted response: Informative
11-25-2001 19:55:05.115 - Recv: <cr><lf>+DR: V42B<cr><lf>
11-25-2001 19:55:05.115 - Interpreted response: Informative
11-25-2001 19:55:05.125 - Recv: <cr><lf>+ILRR: 115200<cr><lf>
11-25-2001 19:55:05.125 - Interpreted response: Informative
11-25-2001 19:55:05.125 - Recv: <cr><lf>CONNECT 50666<cr><lf>
11-25-2001 19:55:05.125 - Interpreted response: Connect
11-25-2001 19:55:05.125 - Connection established at 50666bps.
11-25-2001 19:55:05.125 - Error-control on.
11-25-2001 19:55:05.125 - Data compression on.
11-25-2001 19:57:07.481 - Hanging up the modem.
11-25-2001 19:57:07.481 - Hardware hangup by lowering DTR.
11-25-2001 19:57:08.002 - Recv: <cr><lf>NO CARRIER<cr><lf>
11-25-2001 19:57:08.002 - Interpreted response: No Carrier
11-25-2001 19:57:08.002 - Send: ATH<cr>
11-25-2001 19:57:08.062 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:57:08.062 - Interpreted response: OK
11-25-2001 19:57:08.062 - 115200,N,8,1
11-25-2001 19:57:08.062 - Initializing modem.
11-25-2001 19:57:08.062 - Send: AT<cr>
11-25-2001 19:57:08.062 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:57:08.062 - Interpreted response: OK
11-25-2001 19:57:08.062 - Send: AT&F&A0&B1&C1&D2E0Q0V1X4S0=0<cr>
11-25-2001 19:57:08.062 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:57:08.062 - Interpreted response: OK
11-25-2001 19:57:08.062 - Send: AT+ILRR=1;+MR=1;+ER=1;+DR=1<cr>
11-25-2001 19:57:08.072 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:57:08.072 - Interpreted response: OK
11-25-2001 19:57:08.072 - Send: ATS7=60S19=0L0M1+ES=3,0,2;+DS=3,0;<cr>
11-25-2001 19:57:08.072 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:57:08.072 - Interpreted response: OK
11-25-2001 19:57:08.072 - Send: AT+IFC=2,2;B0X4<cr>
11-25-2001 19:57:08.072 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:57:08.072 - Interpreted response: OK
11-25-2001 19:57:08.072 - Waiting for a call.
11-25-2001 19:57:08.072 - Send: ATS0=0<cr>
11-25-2001 19:57:08.072 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:57:08.072 - Interpreted response: OK
11-25-2001 19:58:02.690 - 115200,N,8,1
11-25-2001 19:58:02.690 - Initializing modem.
11-25-2001 19:58:02.690 - Send: AT<cr>
11-25-2001 19:58:04.693 - Recv: <no response>

11-25-2001 19:58:04.693 - WARNING: Unrecognized response. Retrying...
11-25-2001 19:58:04.693 - Send: AT<cr>
11-25-2001 19:58:04.693 - Recv: <cr><lf>NO CARRIER<cr><lf>
11-25-2001 19:58:04.693 - Interpreted response: No Carrier
11-25-2001 19:58:04.693 - Send: AT<cr>
11-25-2001 19:58:04.693 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:04.693 - Interpreted response: OK
11-25-2001 19:58:04.693 - Send: AT&F&A0&B1&C1&D2E0Q0V1X4S0=0<cr>
11-25-2001 19:58:04.693 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:04.693 - Interpreted response: OK
11-25-2001 19:58:04.693 - Send: AT+ILRR=1;+MR=1;+ER=1;+DR=1<cr>
11-25-2001 19:58:04.693 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:04.693 - Interpreted response: OK
11-25-2001 19:58:04.693 - Send: ATS7=60S19=0L0M1+ES=3,0,2;+DS=3,0;<cr>
11-25-2001 19:58:04.693 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:04.693 - Interpreted response: OK
11-25-2001 19:58:04.693 - Send: AT+IFC=2,2;B0X4<cr>
11-25-2001 19:58:04.693 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:04.703 - Interpreted response: OK
11-25-2001 19:58:04.703 - Waiting for a call.
11-25-2001 19:58:04.703 - Send: ATS0=0<cr>
11-25-2001 19:58:04.733 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:04.733 - Interpreted response: OK
11-25-2001 19:58:09.971 - 115200,N,8,1
11-25-2001 19:58:09.971 - Initializing modem.
11-25-2001 19:58:09.971 - Send: AT<cr>
11-25-2001 19:58:09.971 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:09.971 - Interpreted response: OK
11-25-2001 19:58:09.971 - Send: AT&F&A0&B1&C1&D2E0Q0V1X4S0=0<cr>
11-25-2001 19:58:09.971 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:09.971 - Interpreted response: OK
11-25-2001 19:58:09.971 - Send: AT+ILRR=1;+MR=1;+ER=1;+DR=1<cr>
11-25-2001 19:58:09.981 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:09.981 - Interpreted response: OK
11-25-2001 19:58:09.981 - Send: ATS7=60S19=0L0M1+ES=3,0,2;+DS=3,0;<cr>
11-25-2001 19:58:09.991 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:09.991 - Interpreted response: OK
11-25-2001 19:58:09.991 - Send: AT+IFC=2,2;B0X4<cr>
11-25-2001 19:58:09.991 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:09.991 - Interpreted response: OK
11-25-2001 19:58:09.991 - Waiting for a call.
11-25-2001 19:58:09.991 - Send: ATS0=0<cr>
11-25-2001 19:58:10.001 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:10.001 - Interpreted response: OK
11-25-2001 19:58:31.812 - 115200,N,8,1
11-25-2001 19:58:31.812 - Initializing modem.
11-25-2001 19:58:31.812 - Send: AT<cr>
11-25-2001 19:58:31.812 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:31.812 - Interpreted response: OK
11-25-2001 19:58:31.812 - Send: AT&F&A0&B1&C1&D2E0Q0V1X4S0=0<cr>
11-25-2001 19:58:31.822 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:31.822 - Interpreted response: OK
11-25-2001 19:58:31.832 - Send: AT+ILRR=1;+MR=1;+ER=1;+DR=1<cr>
11-25-2001 19:58:31.832 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:31.832 - Interpreted response: OK
11-25-2001 19:58:31.832 - Send: ATS7=60S19=0L0M1+ES=3,0,2;+DS=3,0;<cr>
11-25-2001 19:58:31.832 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:31.832 - Interpreted response: OK
11-25-2001 19:58:31.832 - Send: AT+IFC=2,2;B0X4<cr>
11-25-2001 19:58:31.842 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:31.842 - Interpreted response: OK
11-25-2001 19:58:31.842 - Waiting for a call.
11-25-2001 19:58:31.842 - Send: ATS0=0<cr>
11-25-2001 19:58:31.842 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:31.842 - Interpreted response: OK
11-25-2001 19:58:40.575 - Hanging up the modem.
11-25-2001 19:58:40.575 - Send: ATZ<cr>
11-25-2001 19:58:40.685 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 19:58:40.965 - Modem closed.
11-25-2001 19:58:58.951 - U.S. Robotics 56K Fax Win Int in use.
11-25-2001 19:58:58.951 - Modem type: U.S. Robotics 56K Fax Win Int
11-25-2001 19:58:58.951 - Modem inf path: nt4winm.inf
11-25-2001 19:58:58.951 - Modem inf section: nt4winm
11-25-2001 19:58:58.951 - 115200,N,8,1
11-25-2001 19:59:03.388 - Send: ATZ<cr>
11-25-2001 19:59:03.398 - Recv: ATZ<cr>
11-25-2001 19:59:03.748 - Modem closed.
11-25-2001 19:59:05.641 - U.S. Robotics 56K Fax Win Int in use.
11-25-2001 19:59:05.641 - Modem type: U.S. Robotics 56K Fax Win Int
11-25-2001 19:59:05.641 - Modem inf path: nt4winm.inf
11-25-2001 19:59:05.641 - Modem inf section: nt4winm
11-25-2001 19:59:05.641 - 115200,N,8,1
11-25-2001 19:59:21.734 - Send: ATZ<cr>
11-25-2001 19:59:21.744 - Recv: ATZ<cr>
11-25-2001 19:59:22.145 - Modem closed.
11-25-2001 19:59:59.618 - U.S. Robotics 56K Fax Win Int in use.
11-25-2001 19:59:59.618 - Modem type: U.S. Robotics 56K Fax Win Int
11-25-2001 19:59:59.618 - Modem inf path: nt4winm.inf
11-25-2001 19:59:59.618 - Modem inf section: nt4winm
11-25-2001 19:59:59.618 - 115200,N,8,1
11-25-2001 20:00:10.634 - Send: ATZ<cr>
11-25-2001 20:00:10.644 - Recv: ATZ<cr>
11-25-2001 20:00:11.015 - Modem closed.
11-25-2001 20:00:12.417 - U.S. Robotics 56K Fax Win Int in use.
11-25-2001 20:00:12.417 - Modem type: U.S. Robotics 56K Fax Win Int
11-25-2001 20:00:12.417 - Modem inf path: nt4winm.inf
11-25-2001 20:00:12.417 - Modem inf section: nt4winm
11-25-2001 20:00:12.417 - 115200,N,8,1
11-25-2001 20:00:20.909 - Send: ATZ<cr>
11-25-2001 20:00:20.929 - Recv: ATZ<cr>
11-25-2001 20:00:21.310 - Modem closed.
11-25-2001 20:00:22.642 - U.S. Robotics 56K Fax Win Int in use.
11-25-2001 20:00:22.642 - Modem type: U.S. Robotics 56K Fax Win Int
11-25-2001 20:00:22.642 - Modem inf path: nt4winm.inf
11-25-2001 20:00:22.642 - Modem inf section: nt4winm
11-25-2001 20:00:22.642 - 115200,N,8,1
11-25-2001 20:00:28.520 - Send: ATZ<cr>
11-25-2001 20:00:28.530 - Recv: ATZ<cr>
11-25-2001 20:00:28.931 - Modem closed.
11-25-2001 20:05:20.740 - U.S. Robotics 56K Fax Win Int in use.
11-25-2001 20:05:20.740 - Modem type: U.S. Robotics 56K Fax Win Int
11-25-2001 20:05:20.740 - Modem inf path: nt4winm.inf
11-25-2001 20:05:20.740 - Modem inf section: nt4winm
11-25-2001 20:05:20.740 - 57600,N,8,1
11-25-2001 20:05:20.740 - 57600,N,8,1
11-25-2001 20:05:20.740 - Initializing modem.
11-25-2001 20:05:20.740 - Send: AT<cr>
11-25-2001 20:05:20.760 - Recv: AT<cr>
11-25-2001 20:05:20.760 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.760 - Interpreted response: OK
11-25-2001 20:05:20.760 - Send: AT&F&A0&B1&C1&D2E0Q0V1X4S0=0<cr>
11-25-2001 20:05:20.760 - Recv: AT&F&A0&B1&C1&D2E0Q0V1X4S0=0<cr>
11-25-2001 20:05:20.760 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.760 - Interpreted response: OK
11-25-2001 20:05:20.760 - Send: AT+ILRR=1;+MR=1;+ER=1;+DR=1<cr>
11-25-2001 20:05:20.760 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.760 - Interpreted response: OK
11-25-2001 20:05:20.760 - Send: ATS7=60S19=0L0M1+ES=3,0,2;+DS=3,0;<cr>
11-25-2001 20:05:20.770 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.770 - Interpreted response: OK
11-25-2001 20:05:20.770 - Send: AT+IFC=2,2;B0X4<cr>
11-25-2001 20:05:20.770 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.770 - Interpreted response: OK
11-25-2001 20:05:20.770 - Waiting for a call.
11-25-2001 20:05:20.770 - Send: ATS0=0<cr>
11-25-2001 20:05:20.770 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.770 - Interpreted response: OK
11-25-2001 20:05:20.870 - 115200,N,8,1
11-25-2001 20:05:20.880 - Initializing modem.
11-25-2001 20:05:20.880 - Send: AT<cr>
11-25-2001 20:05:20.880 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.880 - Interpreted response: OK
11-25-2001 20:05:20.880 - Send: AT&F&A0&B1&C1&D2E0Q0V1X4S0=0<cr>
11-25-2001 20:05:20.880 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.880 - Interpreted response: OK
11-25-2001 20:05:20.880 - Send: AT+ILRR=1;+MR=1;+ER=1;+DR=1<cr>
11-25-2001 20:05:20.880 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.880 - Interpreted response: OK
11-25-2001 20:05:20.880 - Send: ATS7=60S19=0L0M1+ES=3,0,2;+DS=3,0;<cr>
11-25-2001 20:05:20.880 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.880 - Interpreted response: OK
11-25-2001 20:05:20.880 - Send: AT+IFC=2,2;B0X4<cr>
11-25-2001 20:05:20.880 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:20.880 - Interpreted response: OK
11-25-2001 20:05:20.880 - Dialing.
11-25-2001 20:05:20.890 - Send: ATDT;<cr>
11-25-2001 20:05:23.094 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:05:23.094 - Interpreted response: OK
11-25-2001 20:05:23.094 - Dialing.
11-25-2001 20:05:23.094 - Send: ATDT#######<cr>
11-25-2001 20:05:44.504 - Recv: <cr><lf>+MCR: V90<cr><lf>
11-25-2001 20:05:44.514 - Interpreted response: Informative
11-25-2001 20:05:44.514 - Recv: <cr><lf>+MRR: 26400<cr><lf>
11-25-2001 20:05:44.514 - Interpreted response: Informative
11-25-2001 20:05:44.514 - Recv: <cr><lf>+ER: LAPM<cr><lf>
11-25-2001 20:05:44.514 - Interpreted response: Informative
11-25-2001 20:05:44.514 - Recv: <cr><lf>+DR: V42B<cr><lf>
11-25-2001 20:05:44.514 - Interpreted response: Informative
11-25-2001 20:05:44.514 - Recv: <cr><lf>+ILRR: 115200<cr><lf>
11-25-2001 20:05:44.514 - Interpreted response: Informative
11-25-2001 20:05:44.514 - Recv: <cr><lf>CONNECT 50666<cr><lf>
11-25-2001 20:05:44.514 - Interpreted response: Connect
11-25-2001 20:05:44.514 - Connection established at 50666bps.
11-25-2001 20:05:44.514 - Error-control on.
11-25-2001 20:05:44.514 - Data compression on.
11-25-2001 20:07:46.690 - Hanging up the modem.
11-25-2001 20:07:46.690 - Hardware hangup by lowering DTR.
11-25-2001 20:07:47.501 - Recv: <cr><lf>NO CARRIER<cr><lf>
11-25-2001 20:07:47.501 - Interpreted response: No Carrier
11-25-2001 20:07:47.501 - Send: ATH<cr>
11-25-2001 20:07:47.551 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:07:47.551 - Interpreted response: OK
11-25-2001 20:07:47.551 - 57600,N,8,1
11-25-2001 20:07:47.561 - Initializing modem.
11-25-2001 20:07:47.561 - Send: AT<cr>
11-25-2001 20:07:47.561 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:07:47.561 - Interpreted response: OK
11-25-2001 20:07:47.561 - Send: AT&F&A0&B1&C1&D2E0Q0V1X4S0=0<cr>
11-25-2001 20:07:47.561 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:07:47.561 - Interpreted response: OK
11-25-2001 20:07:47.561 - Send: AT+ILRR=1;+MR=1;+ER=1;+DR=1<cr>
11-25-2001 20:07:47.561 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:07:47.561 - Interpreted response: OK
11-25-2001 20:07:47.561 - Send: ATS7=60S19=0L0M1+ES=3,0,2;+DS=3,0;<cr>
11-25-2001 20:07:47.561 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:07:47.561 - Interpreted response: OK
11-25-2001 20:07:47.561 - Send: AT+IFC=2,2;B0X4<cr>
11-25-2001 20:07:47.561 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:07:47.561 - Interpreted response: OK
11-25-2001 20:07:47.561 - Waiting for a call.
11-25-2001 20:07:47.561 - Send: ATS0=0<cr>
11-25-2001 20:07:47.571 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:07:47.571 - Interpreted response: OK
11-25-2001 20:39:07.745 - Hanging up the modem.
11-25-2001 20:39:07.745 - Send: ATZ<cr>
11-25-2001 20:39:07.815 - Recv: <cr><lf>OK<cr><lf>
11-25-2001 20:39:08.115 - Modem closed.

Bob Starnes
Tl Posts:
4360

USA
Posted - 11/25/2001 7:44:34 PM  Show Profile  Email Poster  Edit Message
As stated, the "Hardware hangup by lowering DTR" is the normal way Windows disconnects the modem, the question is "What is telling the modem to hang up?".

Checked all 'Disconnect if idle' settings (Control Panel, Modems and Internet applets, also if using Outlook Express check it's setup for a idle disconnect setting).

What does the ati6i11 data show as the 'Disconnect reason' after being disconnected?

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