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| Forums | USR | PCI winfax modem just won't work! | Watch |
| Author | Topic |
| Genny Tl Posts: 4 United Kingdom | Posted - 12/7/2001 12:47:09 AM    I think this is a problem of where Windows 98 is looking for my modem - seems only to look at Com1 and Com2, and when I try to install the drivers, it says it can't find them, even if I pointed directly to them. In the end, I installed it via control panel, and by putting the drivers into the C:\windows\drivers folder, but it still didn't like it. And anyway the modem still won't work - no connection. I've set country and dial code etc. How do I check which Com / IRQ the modem is using, and how do I change this if it's not right? Norton Utilities doesn't seem to think there's any problem, and the device manager says everything is working properly, but of course it isn't. Many thanks in advance for any suggestions at all! Genny |
| PENO Tl Posts: 9 USA | Posted - 12/7/2001 2:59:15 AM Try this sequence for installation: Remove the modem from device manager, Shut down computer, unplug, then physically remove and reinstall modem. On power up does windows detect the modem? What is the model # of the modem? IRQ assignments can be viewed in start/programs/accessory/system tools/system information. In left column click hardware resources. |
| Genny Tl Posts: 4 United Kingdom | Posted - 12/7/2001 6:02:15 AM I have tried physically removing and replacing the modem (in a different slot). Windows detects new hardware, then says that it has found a "communication device" - doesn't recognise it as a particular type of modem. Same problem with the soundcard (Soundblaster PCI 16 model 4740 - ie bog standard.) It finds new hardware - audio device - then asks for drivers. I thought the windows 98 disk if not the hard drive would have drivers, but the computer can't find them. I have downloaded new drivers from the internet onto this computer I'm using now, but without a zip drive, can't transfer them to the other computer, hence my aim to get the modem up and running first. |
| Genny Tl Posts: 4 United Kingdom | Posted - 12/7/2001 10:22:26 AM Message from Genny: My brilliant friend has installed my modem after lots of fiddling about. Seems the modem documentation was suggesting it was a different modem, so with another driver, all of a sudden it was miraculously installed using Com4 - no conflicts. Thanks for the advice |
| pauldog Tl Posts: 231 USA | Posted - 12/7/2001 4:16:50 PM  What model # modem was it (8 digits or so), and what dirver did the trick? |
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