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John1012
Tl Posts:
4

Posted - 12/17/2001 3:03:46 PM  Show Profile  Email Poster  Edit Message
Hi, Please identify this modem:

US Robotics, 1995
FCC ID: CJE-0325
FCC REG. No.:CJEUSA-XXXXX-XY-Z

What's the model and speed ? How can i find a driver for it ?
I use this modem and try to connect Internet, the computer always shows: the modem is used by another program ...., but actually it is not. Restart computer show the same problem. The modem-checker gives this message: "The COM Port cann't be open". How can i fix this ? :(


thunderrooster
Tl Posts:
31

USA
Posted - 12/17/2001 4:44:35 PM  Show Profile  Email Poster  Edit Message
Hi.If you ever need to do a fcc id search go here http://www.driverguide.com/guide/fccid.htm or here http://www.fcc.gov/oet/fccid/ .Well I will tell you that it is a us robotics modem.Dont know what model # it is.However it is a data/fax modem.Goto usr website, http://www.usr.com/support/s-main-menu.asp and download general drivers for the data modems.You should see a several boxes.Choose data modems and scroll down and choose general.Hopefully you get the right drivers.Hope this helps.


John1012
Tl Posts:
4

Posted - 12/18/2001 2:08:30 PM  Show Profile  Email Poster  Edit Message
Hi, thanks for your message. I got the driver and install it. When try to connect net the computer still gave the message: "the modem is used by another program ....", and also the message "The COM Port cann't be opened" shows when i check the modem. What's the possible problem ?

thunderrooster
Tl Posts:
31

USA
Posted - 12/18/2001 2:30:18 PM  Show Profile  Email Poster  Edit Message
What model # is your modem that would very helpfull.Well I have seen plenty of this and what usually works for me is to disable com2 in bios.That is if you are not using com2,most people dont.Oh yeah before you do that,remove the modem and remove com 2 from windows.Then restart your comp and enter bios and disable com2,if your not using com2.Another thing try to see what irq your modem is on.If that dont work give me an email with the model number of your modem and what irq its on.
John1012
Tl Posts:
4

Posted - 12/20/2001 6:22:02 AM  Show Profile  Email Poster  Edit Message
Hi, Thunderrooster,
I tried to find the Model # and got follows:

US Robotics Inc.
Sporter Winmodem 28.8

But still can't find the Model #. Any suggestion for the driver of this modem and how to correctly install it? Thanks a lot!

Bob Starnes
Tl Posts:
4360

USA
Posted - 12/21/2001 10:53:35 PM  Show Profile  Email Poster  Edit Message
Go to http://www.usr.com/support/s-main-menu.asp

Click on the "Product Code Finder" to see how to ID the modem.

John1012
Tl Posts:
4

Posted - 1/1/2002 7:33:55 AM  Show Profile  Email Poster  Edit Message
I got it. Now it works. Thanks a lot !!!

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