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| dock Tl Posts: 13 | Posted - 12/24/2001 4:01:08 PM    Well I found a modem that supports CID, however more problems have revealed themselves in the process. Within every couple of sessions, I am receiving a port open error. These are the steps I've taken to amend the problem (with no avail, lol) 1.Closed all startup programs w/ the exception of explorer. (confirmed this using ctrl+alt+dlt) 2.Changed the port from com5 to com3 to com2. (No conflicts through any of these settings) 3.removed and installed the software (several times, this actually does get me to the point where I can reconnect for a brief period.) 4.reboot the computer. (this does not work, the modem remains inaccessible via DUN, Hyperterminal, or diagnostics) I firmly believe this is a problem with usr's drivers and win 98 (the system I am currently using) Any suggestions. Thank you advance for any response
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| Bob Starnes Tl Posts: 4360 USA | Posted - 12/24/2001 9:58:49 PM Motherboard use a VIA chipset? In the Device Manager, double click on Computer in the list, this will show a list of all IRQs and what's using them, any other devices using the same IRQ as the modem? Might also try this to see if it helps: |
| dock Tl Posts: 13 | Posted - 12/25/2001 9:11:32 AM Actually there is a (I beleive an imaginary) device sharing the IRQ. "ACPI IRQ Holder for PCI IRQ Steering" (It seems this device is linked to anything on the PCI inserts, ie. sound, video, and modem) I'll check out the rebuiding the "telephon.ini" file Give me a second and I will tell you what kind of BIOS is on this machine, however I'm not sure how this affects anything. thank you for the response |
| dock Tl Posts: 13 | Posted - 12/25/2001 9:18:55 AM O.K., the BIOS is a "Phoenix BIOS 4 Release 6" Originally this machine was packaged as a HP Pavilion 6736 w/ Celeron processor. (If that helps) thank you again for your response Merry Christmas!! :) |
| dock Tl Posts: 13 | Posted - 12/25/2001 9:36:30 AM allright went to microsoft's site. appears this article deals with TAPI mode conflicts. the software I'm using for Caller ID allows the user to switch TAPI>>Direct Modem Connection via Com port. The above mentioned symptoms occur through either. In addition, sometimes the symptoms occur without even using CID service! I remember reading something at microsofts site about a conflict in diagnostics. The article said there was a fix of course I couldn't find it anywhere. (Probably because it disappeared after they revamped their site) dock |
| Bob Starnes Tl Posts: 4360 USA | Posted - 12/25/2001 3:40:20 PM The telephon.ini is also used by the DUN connectoid, if this file is corrupted then it can cause problems with Windows accessing the modem. Also if your Caller ID software accesses and enables the Caller ID function of the modem directly through the com port then this can lock the port and prevent Windows from accessing the modem even though you 'End Task' on it. Don't need to know what BIOS is used, need to know if the motherboard uses a VIA, Intel, UMC, etc. (bus) chipset. |
| dock Tl Posts: 13 | Posted - 12/26/2001 11:29:13 AM If the telphon.ini file was corrupt, this would affect all modem operations, correct? So, to test this theory I replaced the USR modem w/ my Lucent Winmodem (my previous non CID modem). The previous mentioned symptoms ceased. This is what leads me to think the conflict is in the USR drivers. Chipset? I'm running an intel 600 Mhz celeron processor. Not sure what kind of motherboard, however. Thank You again for your response |
| Bob Starnes Tl Posts: 4360 USA | Posted - 12/26/2001 3:36:02 PM "If your modem passes a diagnostics test but is not available in HyperTerminal, Dial-Up Networking, or Phone Dialer, a Telephony Application Programming Interface (TAPI) issue may exist--the Telephon.ini file may be absent or damaged. To resolve this issue - View the following articles in the Microsoft Knowledge Base: Q191444 Error Message: The Modem Is Not Installed or Configured for... Q120221 How to Rebuild the Telephon.ini File |
| dock Tl Posts: 13 | Posted - 12/28/2001 10:09:00 AM I restored the telephon.ini file. This did not cure the problem. A clarification on your response, when the modem is inaccessible, it is inaccessible through all software programs (ie. diagnostics, DUN, Hyperterminal..etc.) I am nearing the length of my return date so I am going to exploit this through a Zoom modem instead and see if I have any better results. Thank You for all your help |
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