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Ginette
Tl Posts:
3

USA
Posted - 7/16/2000 10:17:47 AM  Show Profile  Email Poster  Edit Message
Ever since we had a lightening storm about 2 months ago, my modem needs to be unplugged and plugged back in before each dial. This is so annoying especially with busy signals. I searched the internet to see if I could find an answer to my problem and found someone who had the same problem. Someone recommended adding x3 in the "extra settings". I did that and now it won't connect at all. I tried various init strings after that and still can't connect. How do I reset the modem? If I put Z in the extra settings will that set it back to the factory default? I also downloaded the latest inf file and did the modem update wizard - no help. Strange thing is that I am still able to connect (after replugging the line) to AltaVista's free ISP and to AOL but not to Erols or Verio. Do they have their own init strings which override the ones stored in Windows? I wouldn't mind having it back to the way it used to be (keep plugging and unplugging - I don't think there is a fix for that - or is there?)

Any advice is greatly appreciated. BTW my modem is a USR Sportster Data Fax 00568700

TIA
Ginette
mailto:esc4mom3@li.net

v.Richard
Tl Posts:
6222

USA
Posted - 7/16/2000 12:37:09 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
The modem has been damaged and needs repair/replacement.

[The circuit that takes the modem off/on hook is stuck off-hook]

Aloha,
Richard

kwinkle
Tl Posts:
2

USA
Posted - 1/17/2001 3:10:09 AM  Show Profile  Email Poster  Edit Message
I have the exact same problem! Surely there must be some other answer than repair - I think this because I have two modems (2 PCS) and they are both doing the same thing - it really seems unlikely that they would both have the same problem? Does anyone have another solution?
romantik
Tl Posts:
13

Posted - 1/17/2001 7:17:20 AM  Show Profile  Email Poster  Edit Message
Modems are very reliable and tend to have a long life span. In fact USR (depending on the modem) gives a two year warranty on most modems unless you register it, then there is a lifetime warranty. One of the biggest problems that people tend to miss is that there is electricity in your phone line. If there was a lightning storm it could have damaged your modem. Espectially if there were no changes to your system. BTW the command to restore factory default settings for hardware flow control is AT&F1. ATX just sets a result code in the modem. Don't mess with that. You most likely have a modem that needs repair, though.
alonadel
Tl Posts:
7

USA
Posted - 1/17/2001 8:20:56 AM  Show Profile  Email Poster  Edit Message
The only other thing you can try is to actualy pull the modems out of the system and then plug them back in. Other than that, think of yourself getting hit with 60000 volts of electricity and ask yourself if your going to feel ok after that.
kwinkle
Tl Posts:
2

USA
Posted - 1/17/2001 5:54:08 PM  Show Profile  Email Poster  Edit Message
Thanks for answering everyone. I realize that getting hit with lightening can be damaging but it just really seemed to me that IF mine got hit by lightening (both at the same time) that it would seem unlikely that both would result with the sane exact problem. I would think that one might completely go out and one have this problem or something like that. Is there anything else I need to know if I try the AT&F1 command? Thanks Karen
romantik
Tl Posts:
13

Posted - 1/18/2001 10:23:14 AM  Show Profile  Email Poster  Edit Message
No, the AT&F1 command only sets it back to defaults. It wouldn't change anything unless you put in other strings into your modem settings. You'll be ok.
LizardKing
Tl Posts:
14

United Kingdom
Posted - 2/11/2001 4:20:22 PM  Show Profile  Email Poster  Edit Message    LizardKings Homepage
This sounds more like a hardware problem than a softwere. As V.Richard said, It does sound like the relay that disconecting the modem it broke, this could be that there is still power going threw the coil holding the switch closed, and until its powered off that the electro magnet in the relay will let go off the switch.
Ginette
Tl Posts:
3

USA
Posted - 2/11/2001 8:55:00 PM  Show Profile  Email Poster  Edit Message
Thanks for all the replies. I've since gotten myself a cable modem and I love it. But am wondering if lightening can strike twice (actually 3 times since that happened to two of my modems) and if my new cable modem would be at risk just like the dial-up modem? TIA
SARGE
Tl Posts:
743

USA
Posted - 2/13/2001 9:35:27 PM  Show Profile  Email Poster  Edit Message  SARGEs Homepage
ANYTHING plugged into an outlet is subject to damage by lightning, including alarm clocks, ceiling fans, modems, anything. Also, never trust a surge suppressor. They aren't designed for lightning. Nothing can stop a supersonic speed, high powered bolt of lightning, nothing. Unplug when threatened.

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