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| Forums | USR | US Robotics 56K OEM Modem disconnecting frequently | Watch |
| Author | Topic |
| Lansdown Tl Posts: 3 USA | Posted - 7/19/2000 12:18:34 PM    I purchased this modem about two years or so ago and all of a sudden I have been having tons of problems with being disconnected from the my ISP without warning multiple times in a row. I also have been getting dropped from modem to modem gaming after an average of 12-17 minutes as well as experiencing the "hyper-slip" when units seem to "slip" to a different position very quickly. I have talked to the ISP and phone company and neither are apparently having any problems. For a while now it seems that the modem will disconnect from the ISP at least once everytime I go online. I also have been seeing that a few people are having trouble connecting at speeds over 33,600 or so, I have been having this trouble as well. Is it time to go out and get a new modem or can this one be salvaged? Any help or suggestion is welcome, thanks in advance for the assistance  . |
| v.Richard Tl Posts: 6222 USA | Posted - 7/21/2000 5:52:13 PM  Post the results of ATi6i11y11 which you can obtain from Hyperterminal after you are disconnected. www.808news.com/56k/x2-hyperterm.htm www.808news.com/56k/diag.htm Aloha, |
| Lansdown Tl Posts: 3 USA | Posted - 7/22/2000 2:19:43 PM Here are the results of the Hyperterm modem test. Please let me know what you think. Thanks again for the help. U.S. Robotics 56K Voice Win Link Diagnostics... Chars sent 0 Chars Received 0 Retrains Requested 0 Retrains Granted 0 Data Compression NONE Disconnect Reason is Keypress Abort Modulation Unknown Speed Freq Level (dB) OK
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| v.Richard Tl Posts: 6222 USA | Posted - 7/27/2000 9:48:02 PM You don't have valid results in your screens - Make sure HyperTerminal is connected to the COM port, not the modem name. www.808news.com/56k/x2-hyperterm.htm and try again; or make the test call from HyperTerminal itself www.808news.com/56k/usehyper.htm Aloha, |
| Lansdown Tl Posts: 3 USA | Posted - 7/28/2000 5:34:34 PM I made sure that Hyperterm was looking at com 3 which is where the modem is. Here are the results, thanks again: OK U.S. Robotics 56K Voice Win Link Diagnostics... Chars sent 1746 Chars Received 530 Retrains Requested 1 Retrains Granted 0 Data Compression V42BIS 2048/32 Disconnect Reason is DTR dropped Modulation V.34 Freq Level (dB) NO CARRIER OK U.S. Robotics 56K Voice Win Link Diagnostics... Chars sent 0 Chars Received 0 Retrains Requested 0 Retrains Granted 0 Data Compression NONE Disconnect Reason is Keypress Abort Modulation Unknown Speed Freq Level (dB) OK U.S. Robotics 56K Voice Win Link Diagnostics... Chars sent 2210 Chars Received 3519 Retrains Requested 2 Retrains Granted 0 Data Compression V42BIS 2048/32 Disconnect Reason is DTR dropped Modulation V.90 Freq Level (dB) OK
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| v.Richard Tl Posts: 6222 USA | Posted - 8/6/2000 10:45:43 AM You are not getting 56k; My guess is you are on incompatible for 56k digital SLC. Your upstream rate is showing 33.6k while downstream at 28.8k; I would suggest disabling 3429 and possible other symbol rates to reduce your connect speed & see if problem goes away. Also include disable 56k in your string. ATs$ in hyperterminal will display s-register settings to disable symbol rates. Disable 56k: www.808news.com/56k/trouble2.htm Aloha, |
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