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| Author | Topic |
| phillip2167 Tl Posts: 4 USA | Posted - 12/26/2003 7:05:48 PM    i have a diamond supramax usb modem installed on one of my usb 2.0 ports and i keep getting the same 'error 630' message when i try to use my dialup networking to connect to my isp. when i tryed to run a diagnostic on the modem i get another message 'couldn't open port' i checked all my connections and checked the modem in the 'device manager' which says it is functioning normally. i dont know what to do...help me b4 i throw this thing against a wall and lose $40 dollars :( |
| charles Tl Posts: 5879 USA | Posted - 12/26/2003 8:54:41 PM What OS are you using? Is this the SUP2920 modem.Whay drivers version do you have installed. http://www.conexant.com/support/md_winxpinfo.html http://www.diamondmm.com/support/PCDRIVERS.HTM |
| charles Tl Posts: 5879 USA | Posted - 12/27/2003 2:56:50 AM http://www.vee90.net/xp/winxp_cnx_usb_problems.html http://www.conexant.com/support/ |
| charles Tl Posts: 5879 USA | Posted - 12/27/2003 3:04:02 AM For windows xp. Upgrading your current modem driver: 1. Double click on the HXFsetup.exe file inside "c:\USB HCF Modem". If you see a pop-up window indicates that the software has not passed Windows Logo testing, just select Continue Anyway. 2. Then if the "Add new hardware wizard" asks for the location of the driver, follow the steps below. 3. Select "Install from a list or specific location (Advanced)" and click Next. 4. Then select "Don't search. I will choose the driver to install." andclick Next. 5. Click on Have Disk. 6. Type "C:\USB HCF Modem" and Click OK. 7. Make sure the device name is called "Generic HCF USB Modem"and click Next. 8. You will get another pop-up message indicates the software has not passed Windows Logo testing again, and you should select Continue Anyway. 9. Click Finish when the installation is completed Note that conexant has USB HCF Generic Modem drivers |
| phillip2167 Tl Posts: 4 USA | Posted - 12/27/2003 10:07:53 AM in reply to charles my OS Is Win Me..yes this is the 2920 the external the blue colored one with the word DIAMOND written across the side when i installed the modem windows decided what drivers to use but the manule said that for windows me it should be WNIME\SUP2920M.INF i believe that is what windows installed. also in the modem properties it is listed as COM1 address 3f8...hope this helps hit me back if you need more info:) |
| charles Tl Posts: 5879 USA | Posted - 12/27/2003 1:56:29 PM Are you showing com1 in the device manager? |
| charles Tl Posts: 5879 USA | Posted - 12/27/2003 8:24:20 PM Go to dial up networking,right click the connectoid,properties,check. Is correct modem selected in the connectoid? Select the correct modem in the connect using window.
Edited by - charles on 12/27/2003 8:30:26 PM |
| phillip2167 Tl Posts: 4 USA | Posted - 12/31/2003 2:41:21 PM charles:) thank you for trying to help me with my external modem,unfortunetly it doesnt work but i have a creative labs pci modem which i uninstalled to make room for the adaptec usb2 connect usb card. is it possible re-install it in another pci slot,but the problem is i have no irq's free for it:( if install it and it grabs my sound card irq or my mouses or some other, is it possible for a pci modem to share an irq with another pci device?? 'sigh' [holding head in hands]my sound card took 5 and 4 irq's the new card took 3 and 4 and 10 irq's i just don't have anymore resources which is why i wanted to use the usb modem.:( |
| charles Tl Posts: 5879 USA | Posted - 1/1/2004 7:13:19 AM I would boot to safe mode,go to the device manager.Check all hardware listed for more than I listing. Say you click the + next to modem and there are old modems installs or more than one listing of the one that is installed.Also check the add remove program for drivers for old hardware. What com ports do you have listed in the device manager and what one are you using?Do you have other usb devices that work on this new usb2 card? Are you showing any com ports listed to irq that you are not using? Do you have a nic card installed and not using it? Edited by - charles on 1/1/2004 7:30:57 AM |
| charles Tl Posts: 5879 USA | Posted - 1/1/2004 8:12:33 AM When you check the irq table is it showing that from 00 to 15 all are listed or is there a number missing,like the table showing 05,07. |
| charles Tl Posts: 5879 USA | Posted - 1/1/2004 8:20:29 AM Also run regedit,go to HKEY_LOCAL_MACHINE\Enum Go down to pci and check for any sub keys that have old hardware listed that are no longer installed on this pc. http://support.microsoft.com/default.aspx?scid=kb;EN-US;250530 |
| charles Tl Posts: 5879 USA | Posted - 1/1/2004 8:23:54 AM The usb modem problem could have been a com port problem.Might disable all com ports that you are not using and reinstall the modem.Would also remove the old connectoid in the dial up folder and make a new one. Edited by - charles on 1/1/2004 8:26:07 AM |
| phillip2167 Tl Posts: 4 USA | Posted - 1/1/2004 9:03:37 AM Charles:) there is only one irq free and that is the irq my parallel port used irq 7. i whent into the system bios and removed the parallel port. but i dont know how to get the computer to assign irq 7 to a pci slot that i install the modem in? any idea's on how to make the computer take irq 7 fot the modem??? |
| charles Tl Posts: 5879 USA | Posted - 1/5/2004 7:59:51 AM Try this for DUN error 630 1. Search for the telephon.ini file 2. Rename the telephon.ini file to telephon.old 3. Search for tapiini.exe 4. Run the tapiini.exe file by double clicking on the icon. 5. Restart the computer Edited by - charles on 1/5/2004 8:01:01 AM |
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