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Jspots
Tl Posts:
3

USA
Posted - 5/11/2004 4:33:43 AM  Show Profile  Email Poster  Edit Message
I just bought a Compaq Persario SR1030NX which has an Agere Win Modem (V92) and running Win XP home. My ISP is Earthlink. When I connect to my ISP my connection rate is only 24Kbps. When I connect using my older computer I connect at 48Kbps. My old computer is an HP Pavilion 6545C running Win 98. I’m using the same phone jack with only one computer connected at a time. Why is the new computer only giving me 24Kbps? Compaq and Earthlink support have been no help. I’m thinking Earthlink doesn’t support V92? Any help you could provide would be greatly appreciated. Thanks!
v.Richard
Tl Posts:
6222

USA
Posted - 5/12/2004 6:58:36 AM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Suggest:
Use Hyperterminal connected directly to modem's com port as described at
www.modemsite.com/56k/x2-hyperterm.asp

then, give modem commands:
AT&F (enter)
ATi3 (enter)
ATD####### where #'s = your access number (enter)
wait for CONNECT
then wait until disconnected/no carrier, then
ati11


What is the response to the ati3?
What connect speed do you get?
Copy/paste the Hyperterminal's ati11 response in reply here.
Also: post in reply your modemlog from new & old computers.

Earthlink/V.92 support or lack thereof shouldn't have an effect on speed your modem connects at.

Aloha! Richard.

Jspots
Tl Posts:
3

USA
Posted - 5/13/2004 2:31:43 PM  Show Profile  Email Poster  Edit Message
Richard,
Here is the info you asked for. The data for the new computer is listed first followed by my old computer info. I got an error using ATi11 on my old computer. Thanks for looking at this.

New computer (XP home V.92 modem)
Ati3 Agere V.92 Data+Fax Modem Version 8.30
ATD8090020
CONNECT 24000 V42bis

Ati11:
Description Status
--------------- ------------
Last Connection V.34
Initial Transmit Carrier Rate 28800
Initial Receive Carrier Rate 24000
Final Transmit Carrier Rate 28800
Final Receive Carrier Rate 24000
Protocol Negotiation Result LAPM
Data Compression Result V42bis
Estimated Noise Level 138
Receive Signal Power Level (-dBm) 21
Transmit Signal Power Level (-dBm) 10
Round Trip Delay (msec) 9
Press any key to continue; ESC to quit.


Description Status
--------------- ------------
Near Echo Level (-dBm) 21
Far Echo Level (-dBm) 56
Transmit Frame Count 0
Transmit Frame Error Count 0
Receive Frame Count 4
Receive Frame Error Count 0
Retrain by Local Modem 1
Retrain by Remote Modem 0
Call Termination Cause 0
Robbed-Bit Signaling NA
Digital Loss (dB) NA
Remote Server ID NA
Connection Time (sec) 27.922

OK

05-13-2004 16:56:11.046 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
05-13-2004 16:56:11.046 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
05-13-2004 16:56:11.046 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
05-13-2004 16:56:11.046 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
05-13-2004 16:56:11.062 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
05-13-2004 16:56:11.062 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
05-13-2004 16:56:11.078 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
05-13-2004 16:56:11.078 - Modem type: Agere Win Modem
05-13-2004 16:56:11.078 - Modem inf path: oem75.inf
05-13-2004 16:56:11.078 - Modem inf section: Modem_PCI_DF
05-13-2004 16:56:11.078 - Matching hardware ID: pci\ven_11c1&dev_044c&subsys_044c11c1
05-13-2004 16:56:11.406 - Opening Modem
05-13-2004 16:56:11.406 - 115200,8,N,1, ctsfl=1, rtsctl=2
05-13-2004 16:56:11.406 - Initializing modem.
05-13-2004 16:56:11.437 - Send: AT<cr>
05-13-2004 16:56:11.453 - Recv: AT<cr>
05-13-2004 16:56:11.453 - Command Echo
05-13-2004 16:56:11.453 - Recv: <cr><lf>OK<cr><lf>
05-13-2004 16:56:11.453 - Interpreted response: OK
05-13-2004 16:56:11.468 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
05-13-2004 16:56:12.140 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
05-13-2004 16:56:12.156 - Command Echo
05-13-2004 16:56:12.156 - Recv: <cr><lf>OK<cr><lf>
05-13-2004 16:56:12.156 - Interpreted response: OK
05-13-2004 16:56:12.171 - Send: ATS7=60S30=0L0M1\N3%C1 +DCS=1,1&K3B0B15B2X4<cr>
05-13-2004 16:5

OLD Computer Results (Win98 with v.90 modem)
at&f
OK
ATi3
2.2.2.154.004
OK
atd 809 0020
CONNECT 115200

05-13-2004 16:00:48.01 - Rockwell HCF 56K Data Fax PCI Modem in use.
05-13-2004 16:00:48.01 - Modem type: Rockwell HCF 56K Data Fax PCI Modem
05-13-2004 16:00:48.01 - Modem inf path: RSS8007.INF
05-13-2004 16:00:48.01 - Modem inf section: Modem
05-13-2004 16:00:51.31 - 115200,N,8,1
05-13-2004 16:00:51.31 - 115200,N,8,1
05-13-2004 16:00:51.32 - Initializing modem.
05-13-2004 16:00:51.32 - Send: AT<cr>
05-13-2004 16:00:51.32 - Recv: <cr><lf>OK<cr><lf>
05-13-2004 16:00:51.32 - Interpreted response: Ok
05-13-2004 16:00:51.32 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W0<cr>
05-13-2004 16:00:51.33 - Recv: <cr><lf>OK<cr><lf>
05-13-2004 16:00:51.33 - Interpreted response: Ok
05-13-2004 16:00:51.33 - Send: ATS7=60L0M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
05-13-2004 16:00:51.33 - Recv: <cr><lf>OK<cr><lf>
05-13-2004 16:00:51.33 - Interpreted response: Ok
05-13-2004 16:00:51.35 - Dialing.
05-13-2004 16:00:51.35 - Send: ATDT;<cr>
05-13-2004 16:00:53.50 - Recv: <cr><lf>OK<cr><lf>
05-13-2004 16:00:53.50 - Interpreted response: Ok
05-13-2004 16:00:53.51 - Dialing.
05-13-2004 16:00:53.51 - Send: ATDT*##,#######<cr>


v.Richard
Tl Posts:
6222

USA
Posted - 5/14/2004 4:46:24 AM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Looks like the HP computer has a Conexant HCF modem -
the post-call diagnostics would be
AT#UG
instead of ati11 - would be helpful to see that - the modemlog from that modem is cut-off so I can't see some info needed; and, in order for the modem to show correct connect speed in Hyperterminal, you'd need to do:
AT&FW2
before dialing (the 115200 connect is the port speed not the modem speed).

The new modem - the modem could be defective if you really have a 56k-compatible line; are you using a 2-wire line cord between modem->line jack?

Aloha! Richard.

Jspots
Tl Posts:
3

USA
Posted - 5/15/2004 9:52:14 AM  Show Profile  Email Poster  Edit Message
Richard,
Here is the updated info on the old computer. As for the phone line I'm using the standard one. (Same line for both computers with only one computer connected at a time).
The Com port for the new computer (the slow one) is COM 3. Could that be a problem?
AT&FW2
OK
ATD8090020
CONNECT 49333

AT#UG
<VERSION=10>
<CALL SETUP RESULT=Detected Data Answer Tone>
<MULTIMEDIA MODE=Data Only>
<DTE-DCE MODE=Async data>
<V.8 CM octet string="">
<V.8 JM octet string="">
<RX SIG POWER DB=20, TX SIG POWER DB=15, S/N RATIO DB=32>
<V.34 INFO bit map =1107435571>
<TX MOD=Unknown, TX SYMBOL RATE=3200, TX CARRIER FREQ=65535>
<RX MOD=Unknown, RX SYMBOL RATE=8000, RX CARRIER FREQ=65535>
<TX FIRST DATA RATE=26400, RX FIRST DATA RATE=49333>
<CARRIER LOSS=0, RATE RENEG=0>
<RETRAINS REQ=0, RETRAINS DET=0>
<TX FINAL RATE=26400, RX FINAL RATE=49333>
<PROTOCOL NEGOTIATION=LAPM>
<EC FRAME SIZE=0>
<EC LINK TIMEOUTS=0>

<EC LINK NAKS=0>
<COMPRESSION NEGOTIATION=V42BIS>
<COMPRESSION DICTIONARY SIZE=0>
<TX FLOW CONTROL=2>
<RX FLOW CONTROL=2>
<TX CHARS SENT FROM DTE=4>
<RX CHARS SENT TO DTE=6C>
<TX CHARS LOST=0>
<RX CHARS LOST=0>
<TX FRAME COUNT=0>
<RX FRAME COUNT=0>
<TX FRAME ERROR COUNT=0>
<RX FRAME ERROR COUNT=0>
<TERMINATION CAUSE=DTR drop>
<V8BIS FLEX VERSION=0, V8BIS DSP VERSION=0>
<RATE RENEG REQ=0, RATE RENEG DET=0>
<HIGH PASS FILTER ENABLED=0>
<ROBBED BIT PATTERN=0>
<DIGITAL PAD DETECTED=0, DIGITAL LOSS ESTIMATE=0>
<Cnt1=0, Det1=0, Res1=0>
<EQM=0, TRAINING EQM SUM=0>

OK
05-14-2004 15:43:13.92 - Rockwell HCF 56K Data Fax PCI Modem closed.
05-15-2004 12:32:05.37 - Rockwell HCF 56K Data Fax PCI Modem in use.
05-15-2004 12:32:05.37 - Modem type: Rockwell HCF 56K Data Fax PCI Modem
05-15-2004 12:32:05.37 - Modem inf path: RSS8007.INF
05-15-2004 12:32:05.37 - Modem inf section: Modem
05-15-2004 12:32:08.68 - 115200,N,8,1
05-15-2004 12:32:08.71 - 115200,N,8,1
05-15-2004 12:32:08.92 - 115200,N,8,1
05-15-2004 12:32:30.71 - Session Statistics:
05-15-2004 12:32:30.71 - Reads : 1 bytes
05-15-2004 12:32:30.71 - Writes: 1 bytes
05-15-2004 12:32:30.71 - Rockwell HCF 56K Data Fax PCI Modem closed.
05-15-2004 12:32:58.27 - Rockwell HCF 56K Data Fax PCI Modem in use.
05-15-2004 12:32:58.27 - Modem type: Rockwell HCF 56K Data Fax PCI Modem
05-15-2004 12:32:58.27 - Modem inf path: RSS8007.INF
05-15-2004 12:32:58.27 - Modem inf section: Modem
05-15-2004 12:32:58.91 - 115200,N,8,1
05-15-2004 12:32:58.91 - 115200,N,8,1
05-15-2004 12:32:58.97 - 115200,N,8,1
05-15-2004 12:33:58.85 - Session Statistics:
05-15-2004 12:33:58.85 - Reads : 1 bytes
05-15-2004 12:33:58.85 - Writes: 1 bytes
05-15-2004 12:33:58.85 - Rockwell HCF 56K Data Fax PCI Modem closed.
05-15-2004 12:36:28.27 - Rockwell HCF 56K Data Fax PCI Modem in use.
05-15-2004 12:36:28.27 - Modem type: Rockwell HCF 56K Data Fax PCI Modem
05-15-2004 12:36:28.28 - Modem inf path: RSS8007.INF
05-15-2004 12:36:28.28 - Modem inf section: Modem
05-15-2004 12:36:29.68 - 115200,N,8,1
05-15-2004 12:36:29.68 - 115200,N,8,1
05-15-2004 12:36:29.85 - 115200,N,8,1
05-15-2004 12:38:18.78 - Session Statistics:
05-15-2004 12:38:18.78 - Reads : 160 bytes
05-15-2004 12:38:18.78 - Writes: 23 bytes
05-15-2004 12:38:18.78 - Rockwell HCF 56K Data Fax PCI Modem closed.
05-15-2004 12:38:41.06 - Rockwell HCF 56K Data Fax PCI Modem in use.
05-15-2004 12:38:41.07 - Modem type: Rockwell HCF 56K Data Fax PCI Modem
05-15-2004 12:38:41.07 - Modem inf path: RSS8007.INF
05-15-2004 12:38:41.07 - Modem inf section: Modem
05-15-2004 12:38:41.74 - 115200,N,8,1
05-15-2004 12:38:41.74 - 115200,N,8,1
05-15-2004 12:38:41.76 - 115200,N,8,1
05-15-2004 12:40:35.43 - Session Statistics:
05-15-2004 12:40:35.43 - Reads : 1218 bytes
05-15-2004 12:40:35.43 - Writes: 6 bytes
05-15-2004 12:40:35.43 - Rockwell HCF 56K Data Fax PCI Modem closed.
05-15-2004 12:41:10.05 - Rockwell HCF 56K Data Fax PCI Modem in use.
05-15-2004 12:41:10.05 - Modem type: Rockwell HCF 56K Data Fax PCI Modem
05-15-2004 12:41:10.05 - Modem inf path: RSS8007.INF
05-15-2004 12:41:10.05 - Modem inf section: Modem
05-15-2004 12:41:10.88 - 115200,N,8,1
05-15-2004 12:41:10.89 - 115200,N,8,1
05-15-2004 12:41:10.90 - Initializing modem.
05-15-2004 12:41:10.90 - Send: AT<cr>
05-15-2004 12:41:10.90 - Recv: AT<cr>
05-15-2004 12:41:10.90 - Recv: <cr><lf>OK<cr><lf>
05-15-2004 12:41:10.90 - Interpreted response: Ok
05-15-2004 12:41:10.90 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W0<cr>
05-15-2004 12:41:10.90 - Recv: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W0<cr>
05-15-2004 12:41:10.91 - Recv: <cr><lf>OK<cr><lf>
05-15-2004 12:41:10.91 - Interpreted response: Ok
05-15-2004 12:41:10.91 - Send: ATS7=60L0M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
05-15-2004 12:41:10.91 - Recv: <cr><lf>OK<cr><lf>
05-15-2004 12:41:10.91 - Interpreted response: Ok
05-15-2004 12:41:10.91 - Dialing.
05-15-2004 12:41:10.91 - Send: ATDT;<cr>
05-15-2004 12:41:13.04 - Recv: <cr><lf>OK<cr><lf>
05-15-2004 12:41:13.04 - Interpreted response: Ok
05-15-2004 12:41:13.04 - Dialing.
05-15-2004 12:41:13.04 - Send: ATDT*##,#######<cr>
05-15-2004 12:41:38.40 - Recv: <cr><lf>+MCR: V90<cr><lf>
05-15-2004 12:41:38.40 - Interpreted response: Informative
05-15-2004 12:41:38.41 - Recv: <cr><lf>+MRR: 45333<cr><lf>
05-15-2004 12:41:38.41 - Interpreted response: Informative
05-15-2004 12:41:38.99 - Recv: <cr><lf>+ER: LAPM<cr><lf>
05-15-2004 12:41:38.99 - Interpreted response: Informative
05-15-2004 12:41:38.99 - Recv: <cr><lf>+DR: V42B<cr><lf>
05-15-2004 12:41:38.99 - Interpreted response: Informative
05-15-2004 12:41:38.99 - Recv: <cr><lf>CONNECT 115200<cr><lf>
05-15-2004 12:41:38.99 - Interpreted response: Connect
05-15-2004 12:41:38.99 - Connection established at 45333bps.
05-15-2004 12:41:38.99 - Error-control on.
05-15-2004 12:41:38.99 - Data compression on.

v.Richard
Tl Posts:
6222

USA
Posted - 5/15/2004 10:11:21 AM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
My best guess - the modem you got is defective.
Another possibility - the Agere modem/driver isn't able to handle your particular line conditions where the Conexant can - although I think the defective modem is more likely.

The only thing you can do short of getting a warranty replacement would be the connect-modem-to-demarc test -
www.modemsite.com/56k/demarc.asp

The Com port assignment wouldn't have an effect on speed.

Aloha! Richard.

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