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| fredmac124 Tl Posts: 6 United Kingdom | Posted - 5/22/2004 6:27:41 AM    I cannot get the modem on a laptop to go online. I am getting a "white noise" when trying to dial out and not the dialling sounds.  After trying to connect with hyperterminal I got the message " No Carrier" The modem seems to be working alright in Control Panel; the phone line is OK; I have connected a phone to modem whilst phone line is going into modem and am getting a dial tone there. I don't have call waiting on and there aren't any messages waiting. I've run out of ideas: ANY help would be welcomed !  |
| v.Richard Tl Posts: 6222 USA | Posted - 5/23/2004 8:56:26 AM  Is this a new modem/laptop? Sounds like the modem may be defective. What kind of chipset modem? Make sure to use a 2-wire line cord between modem's line jack and phone line (that is, a cord with only 2 wires running through from end to end). Aloha! Richard. |
| fredmac124 Tl Posts: 6 United Kingdom | Posted - 5/23/2004 9:15:54 AM Hi Richard, It's a Dell Latitude Laptop. The modem is: Xircom Cardbus Ethernet 100 + Modem 56 (Modem Interface) Drivers details are: C:/Windows/System32?Modem.sys C:/Windows/System32/DRIVERS/serial.sys I am using a 2wire cable to connect from modem to phone. I'm afraid I don't know a great lot about laptops so if you can help-Terrific! |
| v.Richard Tl Posts: 6222 USA | Posted - 5/23/2004 10:32:46 AM This is a PC-Card plug-in modem you can remove? The driver you've listed is only Windows-modem driver - the presence of serial.sys in Windows would lead me to believe you have h/w controller chipset. What's your ati# responses from Hyperterminal where # = 3, 5, 6, 7, & 11? Aloha! Richard. |
| fredmac124 Tl Posts: 6 United Kingdom | Posted - 5/23/2004 2:36:37 PM Hi Richard, Yes, it is a plug in type modem. When you mentioned drivers in your lastbut one messages I downloaded latest driver from the site you mentioned and installed them: driver details still show the same drivers! and still won't dial: still getting same white noise then you can it's saying please hang up; please hang up etc,etc |
| fredmac124 Tl Posts: 6 United Kingdom | Posted - 5/24/2004 12:46:55 PM Given up on the laptop ! he's gonna try a new modem ! Headache #!!! Thanks, anyway Richard. |
| v.Richard Tl Posts: 6222 USA | Posted - 5/26/2004 9:49:30 AM Good idea. Sounds like the modem isn't actually taking the line - somtimes these solid-state DAAs will work on some phone lines but not others; sometimes they're DOA.... Aloha! Richard. |
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