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| Forums | USR (Public) | usr5699b trouble with Windows 2000 pro | Watch |
| Author | Topic |
| okasaki Tl Posts: 2 USA | Posted - 5/27/2004 6:52:43 PM    I recently upgraded 2000 pro from Windows 98. During installation i was advised that my USR5699b faxmodem may not install properly. No big deal, I will just re-install from disk after installation. Two weeks later and it is a big deal. I have uninstalled the modem and re-installed to no avail. I have also changed pci slots and still no help. There does not appear to be any IRQ conflicts. I did notice that after I uninstall and reboot, windows does not recognize new pnp hardware, even in Add/Remove hardware it is still not recognized. I try to install from disk which is successful, then after reboot I recieve error code 10 device cannot start (it doesn't seem to pull drivers off disk). I then tried to remove from registry thinking system does not totally get rid of modem during uninstall. I am not totally proficient with registry but think I know enough not to cause any real damage. Still after deleting 3com keys and rebooting windows still does not detect the modem. I am definately at a loss and could use some advice. |
| v.Richard Tl Posts: 6222 USA | Posted - 5/28/2004 4:00:33 PM  5699B is a Winmodem. Winmodems require special driver & install program, and generally cannot be installed using Windows Add New H/W Wizard. In fact, attempting to install using the wizard can complicate or even prevent subsequent installation using correct install/driver. Windows2000 is like XP with regard to the 'COM Port in Use' issue discussed at
Aloha! Richard. |
| okasaki Tl Posts: 2 USA | Posted - 6/17/2004 12:45:17 PM Thanks Richard, I am just getting back to you on this issue as I have been busy with school. The info you gave helped alot, however, I can not get rid of the com in use. Probably because I tried to add the modem through add/remove programs so many times. I went through everything you explained a few times, and it gets rid of it, but if come back in and look, all the sudden com 1 is in use again...any suggestions?? |
| v.Richard Tl Posts: 6222 USA | Posted - 6/18/2004 7:41:24 PM If your PC has a built-in COM port (most do) at least 1 COM port will need to be assigned for it - and it will normally be COM1. This shouldn't be a problem as modem would then install on COM2 or higher. You can choose a different COM port for the built-in by assigning it in the same area to COM2 or whatever... If the modem still doesn't install with the correct USR driver install, you may need registry repair - I think there's a USR removal tool for the modem....? Charles? Aloha! Richard. |
| mainbuss Tl Posts: 145 USA | Posted - 6/19/2004 5:28:26 PM Edited by - mainbuss on 7/10/2004 10:19:33 PM |
| charles Tl Posts: 5879 USA | Posted - 6/20/2004 12:26:32 AM Is there a com1 listed in the device manager if so disable it or do it in the bios,reinstall the modem.Make sure PNP is enabled. http://support.microsoft.com/default.aspx?scid=kb;en-us;199184&Product=win2000 http://support.microsoft.com/default.aspx?scid=kb;en-us;301948&Product=win2000 Have you installed any service packs? Is there any listed unknown device or pci communication device in device manager.
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