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dtc
Tl Posts:
12

USA
Posted - 7/1/2004 12:28:16 PM  Show Profile  Email Poster  Edit Message
All,

Just had lightning hit the house last week...yes hit the house. Have a surge protector on system with phone lines connected thru it as well. Needless to say my modem fried. Bought a new USR 56K (5660A) internal V.92 PCI Faxmodem. Installed on OS=WINXP Pro, Compaq AMD Desktop circa 1999. Previous modem was a generic v.90 PCI internal modem.

Install goes ok with drivers included in package except it indicated not Windows Certified. Remove and re-installed a dial connection to ISP.

Problem: dials ok, auths with ISP and connects but I cannot see websites nor can I download email and connection drops within a few minutes. I have tried using a different ISP, same result. I have moved the modem to a different PCI slot...same problem.

My concern is there may be further damage to PC due to lightning strike but everything else seems to work ok.

Thoughts??

Thanks in advance

dtc.

v.Richard
Tl Posts:
6222

USA
Posted - 7/1/2004 6:51:15 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Try connecting to ISP with Hyperterminal connected directly to modem COM port - you should see a login prompt after CONNECT (you might have to hit ENTER) -
while you can login, you can't browse with Hyperterminal and seeing garbage after loggin in is normal as you are in a PPP session not supported in Hyperterminal.
If this works, your problem is in XP's setup for networking/dial-up networking.
www.modemsite.com/56k/connectoid.asp

Aloha! Richard.

dtc
Tl Posts:
12

USA
Posted - 7/1/2004 7:57:29 PM  Show Profile  Email Poster  Edit Message
Thanks. I tried the hyperterminal suggestion...connected and even logged in....no garbge as expected and the connection drops around the 2 min mark...every time I try.

dtc
Tl Posts:
12

USA
Posted - 7/2/2004 6:25:54 AM  Show Profile  Email Poster  Edit Message
pulled latest certified drivers down from USR site. Re-installed modem and same problem, move to a diff slot...same problem.
charles
Tl Posts:
5879

USA
Posted - 7/2/2004 8:25:09 AM  Show Profile  Email Poster  Edit Message
Might be a problem in the phone line itself. Maybe try removing everything from the phone jacks and connect the modem right to the phone jack with no surg device.Surg device could be bad or other devices on the line. Might also connect to the telco box outside. If you pick up a phone and dial 1 do you here any noise on the line. Did you remove the old dial up connecoid and make a new one in the dial up folder. Did you remove the bad modem's drivers before removing the modem? Might also check with your isp to see if they have a V92 number to connect.Might also disable V92. Would like to see a modem log please.If you are using a firewall might disable to check for problems but reinable when done.


Note: The next storm remove the phone line from the modem,most surg device can not disconnect in time for such a high voltage surg.
Edited by - charles on 7/2/2004 11:44:26 AM

v.Richard
Tl Posts:
6222

USA
Posted - 7/3/2004 9:43:09 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
If the HT works as you indicate the problem is not likely to be with the modem itself - rather with your networking setup or connectoids.

Suggest - remove all connectoids; set up dial-up networking over again and create new connectoid.
www.modemsite.com/56k/connectoid.asp

Aloha! Richard.

dtc
Tl Posts:
12

USA
Posted - 7/4/2004 6:19:04 PM  Show Profile  Email Poster  Edit Message
ok, I've completely removed and re-installed the modem drivers and removed and reinstalled the connections (two different ISPs). I've tested it at another location (different phone line). I also have a laptop which can dial up fine from my home location...same phone jack. I've made sure the settings on modem and connections match the laptop. I've also disabled v.92. I've even changed my password at the ISP. Same results...connects but cannot view web pages and it drops the line in about 2 mins. Even on the other ISP connection.

Here is log:

07-04-2004 12:17:28.843 - Diagnostics
07-04-2004 12:17:28.843 - Modem Diagnostics:
07-04-2004 12:17:28.843 - Connect Response: ..CONNECT 53333..
07-04-2004 12:17:28.843 - Version 1.0
07-04-2004 12:17:28.843 - Call Setup Result: Data Answering signal detected
07-04-2004 12:17:28.843 - Multi-media mode: Data Only
07-04-2004 12:17:28.843 - DTE-DCE interface mode: Async data
07-04-2004 12:17:28.843 - V.8 CM octet string: ""
07-04-2004 12:17:28.843 - V.8 JM octet string: "C16513948"
07-04-2004 12:17:28.843 - Received signal power level (in -dBm): 20
07-04-2004 12:17:28.843 - Transmit signal power level (in -dBm): 17
07-04-2004 12:17:28.843 - Estimated noise level (in -dBm): 33
07-04-2004 12:17:28.843 - Normalized Mean Squared error: 32
07-04-2004 12:17:28.843 - Near echo loss: 10 dB
07-04-2004 12:17:28.843 - Far echo loss: 42 dB
07-04-2004 12:17:28.843 - Far echo delay: 24 ms
07-04-2004 12:17:28.843 - Round Trip delay: 24 ms
07-04-2004 12:17:28.843 - V.34 INFO bit map: 0x034e4b20
07-04-2004 12:17:28.843 - Transmit Carrier Negotiation Result: V.34
07-04-2004 12:17:28.843 - Transmit Carrier symbol rate: 3429
07-04-2004 12:17:28.843 - Transmit Carrier frequency: 1959
07-04-2004 12:17:28.843 - Receive Carrier Negotiation Result: V.34
07-04-2004 12:17:28.843 - Receive Carrier symbol rate: 3429
07-04-2004 12:17:28.843 - Receive Carrier frequency: 1959
07-04-2004 12:17:28.843 - Initial transmit carrier data rate: 28800
07-04-2004 12:17:28.843 - Initial receive carrier data rate: 53333
07-04-2004 12:17:28.843 - Temporary carrier loss event count: 0
07-04-2004 12:17:28.843 - Carrier Rate re-negotiation event count: 1
07-04-2004 12:17:28.843 - Carrier Retrains requested: 0
07-04-2004 12:17:28.843 - Carrier Retrain requests granted: 2
07-04-2004 12:17:28.843 - Final transmit carrier rate: 28800
07-04-2004 12:17:28.843 - Final receive carrier rate: 28800
07-04-2004 12:17:28.843 - Protocol Negotiation Result: V.42 LAPM
07-04-2004 12:17:28.843 - Error control frame size: 128
07-04-2004 12:17:28.843 - Error control link timeouts: 0
07-04-2004 12:17:28.843 - Error control link NAKs: 0
07-04-2004 12:17:28.843 - Compression Negotiation Result: V.42bis
07-04-2004 12:17:28.843 - Compression dictionary size: 2048
07-04-2004 12:17:28.843 - Transmit flow control: V.24 ckt 106/133
07-04-2004 12:17:28.843 - Receive flow control: V.24 ckt 106/133
07-04-2004 12:17:28.843 - Transmit characters sent from DTE: 4114
07-04-2004 12:17:28.843 - Received characters sent to DTE: 8809
07-04-2004 12:17:28.843 - Transmit characters lost (data overrun errors from DTE): 0
07-04-2004 12:17:28.843 - Received characters lost (data overrun errors to DTE): 0
07-04-2004 12:17:28.843 - Transmit Frame count: 999
07-04-2004 12:17:28.843 - Received Frame count: 57
07-04-2004 12:17:28.843 - Transmit Frame error count: 0
07-04-2004 12:17:28.843 - Received Frame error count: 0
07-04-2004 12:17:28.843 - Termination Cause: Retrain Failed
07-04-2004 12:17:28.843 - Call Waiting event count: 0
07-04-2004 12:17:28.843 - Don't know to format (0x000000f5, 0x00000043) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - Don't know to format (0x000000f6, 0x00000047) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - Don't know to format (0x000000f7, 0x00000000) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - Don't know to format (0x000000f8, 0x00000001) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - Don't know to format (0x000000f9, 0x00000000) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - Don't know to format (0x000000fa, 0x00000000) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - Don't know to format (0x000000fb, 0x0000003d) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - Don't know to format (0x000000fc, 0x00000000) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - Don't know to format (0x000000fd, 0x00000000) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - Don't know to format (0x000000fe, 0x00000000) for tag 0x2a4d3263
07-04-2004 12:17:28.843 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-04-2004 12:17:28.843 - Initializing modem.
07-04-2004 12:17:28.863 - Send: AT<cr>
07-04-2004 12:17:28.863 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 12:17:28.863 - Interpreted response: OK
07-04-2004 12:17:28.873 - Send: AT&F&A0X4E0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
07-04-2004 12:17:29.014 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 12:17:29.014 - Interpreted response: OK
07-04-2004 12:17:29.024 - Send: ATS7=60S30=0M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
07-04-2004 12:17:29.034 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 12:17:29.034 - Interpreted response: OK
07-04-2004 12:17:29.034 - Waiting for a call.
07-04-2004 12:17:29.044 - Send: at+vcid=1<cr>
07-04-2004 12:17:29.054 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 12:17:29.054 - Interpreted response: OK
07-04-2004 12:17:29.064 - Send: ATS0=0<cr>
07-04-2004 12:17:29.074 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 12:17:29.074 - Interpreted response: OK
07-04-2004 12:17:29.444 - Session Statistics:
07-04-2004 12:17:29.444 - Reads : 30 bytes
07-04-2004 12:17:29.444 - Writes: 106 bytes

dtc
Tl Posts:
12

USA
Posted - 7/4/2004 6:38:24 PM  Show Profile  Email Poster  Edit Message
Here is modem system info:

Name U.S. Robotics V.92 PCI Faxmodem
Description U.S. Robotics V.92 PCI Faxmodem
Device ID PCI\VEN_16EC&DEV_2F00&SUBSYS_010A16EC&REV_01\3&61AAA01&0&58
Device Type Internal Modem
Attached To COM3
Answer Mode Not Available
PNP Device ID PCI\VEN_16EC&DEV_2F00&SUBSYS_010A16EC&REV_01\3&61AAA01&0&58
Provider Name U.S. Robotics Corporation
Modem INF Path oem1.inf
Modem INF Section ModemX
Blind Off X4
Blind On X3
Compression Off +DS=0;
Compression On +DS=3;
Error Control Forced +ES=3,2,4;
Error Control Off +ES=1,0,1;
Error Control On +ES=3,0,2;
Flow Control Hard +IFC=2,2;
Flow Control Off +IFC=0,0;
Flow Control Soft +IFC=1,1;
DCB &#x001c;
Default <
Inactivity Timeout 0
Modulation Bell Not Available
Modulation CCITT Not Available
Prefix AT
Pulse P
Reset ATZ<cr>
Responses Key Name U.S. Robotics V.92 PCI Faxmodem::U.S. Robotics Corporation::U.S. Robotics Corporation
Speaker Mode Dial M1
Speaker Mode Off M0
Speaker Mode On M2
Speaker Mode Setup M3
Speaker Volume High L3
Speaker Volume Low L1
Speaker Volume Med L2
String Format Not Available
Terminator <cr>
Tone T
Memory Address 0xFFDF0000-0xFFDFFFFF
I/O Port 0x0000FFF8-0x0000FFFF
IRQ Channel IRQ 11

Here is a new/complete log (v.92 NOT diabled):

07-04-2004 21:32:21.311 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
07-04-2004 21:32:21.311 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
07-04-2004 21:32:21.311 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
07-04-2004 21:32:21.321 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
07-04-2004 21:32:21.321 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
07-04-2004 21:32:21.321 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
07-04-2004 21:32:21.331 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
07-04-2004 21:32:21.331 - Modem type: U.S. Robotics V.92 PCI Faxmodem
07-04-2004 21:32:21.331 - Modem inf path: oem1.inf
07-04-2004 21:32:21.331 - Modem inf section: ModemX
07-04-2004 21:32:21.331 - Matching hardware ID: pci\ven_16ec&dev_2f00&subsys_010a16ec&rev_01
07-04-2004 21:32:21.681 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-04-2004 21:32:21.681 - Initializing modem.
07-04-2004 21:32:21.691 - Send: AT<cr>
07-04-2004 21:32:21.691 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:32:21.691 - Interpreted response: OK
07-04-2004 21:32:21.701 - Send: AT&F&A0X4E0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
07-04-2004 21:32:21.851 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:32:21.851 - Interpreted response: OK
07-04-2004 21:32:21.861 - Send: ATS7=60S30=0M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
07-04-2004 21:32:21.871 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:32:21.871 - Interpreted response: OK
07-04-2004 21:32:21.871 - Waiting for a call.
07-04-2004 21:32:21.881 - Send: at+vcid=1<cr>
07-04-2004 21:32:21.891 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:32:21.891 - Interpreted response: OK
07-04-2004 21:32:21.901 - Send: ATS0=0<cr>
07-04-2004 21:32:21.911 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:32:21.911 - Interpreted response: OK
07-04-2004 21:32:21.992 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-04-2004 21:32:21.992 - Initializing modem.
07-04-2004 21:32:22.002 - Send: AT<cr>
07-04-2004 21:32:22.012 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:32:22.012 - Interpreted response: OK
07-04-2004 21:32:22.022 - Send: AT&F&A0X4E0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
07-04-2004 21:32:22.172 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:32:22.172 - Interpreted response: OK
07-04-2004 21:32:22.182 - Send: ATS7=60S30=0M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
07-04-2004 21:32:22.192 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:32:22.192 - Interpreted response: OK
07-04-2004 21:32:22.192 - Dialing.
07-04-2004 21:32:22.202 - Send: ATDT#######<cr>
07-04-2004 21:32:49.681 - Recv: <cr><lf>+MCR: V90<cr><lf>
07-04-2004 21:32:49.681 - Interpreted response: Informative
07-04-2004 21:32:49.681 - Recv: <cr><lf>+MRR: 53333<cr><lf>
07-04-2004 21:32:49.681 - Interpreted response: Informative
07-04-2004 21:32:50.422 - Recv: <cr><lf>+ER: LAPM<cr><lf>
07-04-2004 21:32:50.422 - Interpreted response: Informative
07-04-2004 21:32:50.422 - Recv: <cr><lf>+DR: V42B<cr><lf>
07-04-2004 21:32:50.422 - Interpreted response: Informative
07-04-2004 21:32:50.422 - Recv: <cr><lf>CONNECT 53333<cr><lf>
07-04-2004 21:32:50.422 - Interpreted response: Connect
07-04-2004 21:32:50.422 - Connection established at 53333bps.
07-04-2004 21:32:50.422 - Error-control on.
07-04-2004 21:32:50.422 - Data compression on.
07-04-2004 21:33:20.425 - Read: Total: 2744, Per/Sec: 88, Written: Total: 3900, Per/Sec: 126
07-04-2004 21:34:12.810 - CD dropped--Remote modem hung up. ModemStatus=00000030
07-04-2004 21:34:12.830 - Hanging up the modem.
07-04-2004 21:34:12.830 - Recv: <cr><lf>NO CARRIER<cr><lf>
07-04-2004 21:34:12.830 - Interpreted response: No Carrier
07-04-2004 21:34:12.840 - Send: ATH<cr>
07-04-2004 21:34:12.840 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:34:12.840 - Interpreted response: OK
07-04-2004 21:34:12.850 - Send: at#ud<cr>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 0=10><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 1=7><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 2=0><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 3=0><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 4=""><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 5="C16513948"><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 10=D 11=11 12=22><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 13=37><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 14=C><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 15=C8><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 16=11><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 17=11><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 18=0><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 20=E 22=C80 24=725><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 21=E 23=1F40 25=0><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 26=6720 27=D055><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 30=0 31=1><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 32=0 33=1><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 34=6720 35=D055><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 40=1><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 41=80><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 42=0><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 43=0><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 44=1><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 45=800><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 50=2><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.860 - Recv: <2A4D3263 51=2><cr><lf>
07-04-2004 21:34:12.860 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.860 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 52=11AA><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 53=A5F><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 54=0><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 55=0><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 56=2B8><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 57=21><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 58=0><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 59=0><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 60=3F><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 61=0><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 F5=43 F6=47><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 F7=0 F8=1><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 F9=0><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 FA=0><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 FB=3D FC=0><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>DIAG
07-04-2004 21:34:12.870 - Interpreted response: Diagnostic Info
07-04-2004 21:34:12.870 - Recv: <2A4D3263 FD=0 FE=0><cr><lf>
07-04-2004 21:34:12.870 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:34:12.870 - Interpreted response: OK
07-04-2004 21:34:12.870 - Diagnostics
07-04-2004 21:34:12.870 - Modem Diagnostics:
07-04-2004 21:34:12.870 - Connect Response: ..CONNECT 53333..
07-04-2004 21:34:12.870 - Version 1.0
07-04-2004 21:34:12.870 - Call Setup Result: Data Answering signal detected
07-04-2004 21:34:12.870 - Multi-media mode: Data Only
07-04-2004 21:34:12.870 - DTE-DCE interface mode: Async data
07-04-2004 21:34:12.870 - V.8 CM octet string: ""
07-04-2004 21:34:12.870 - V.8 JM octet string: "C16513948"
07-04-2004 21:34:12.870 - Received signal power level (in -dBm): 13
07-04-2004 21:34:12.870 - Transmit signal power level (in -dBm): 17
07-04-2004 21:34:12.870 - Estimated noise level (in -dBm): 34
07-04-2004 21:34:12.870 - Normalized Mean Squared error: 55
07-04-2004 21:34:12.870 - Near echo loss: 12 dB
07-04-2004 21:34:12.870 - Far echo loss: 200 dB
07-04-2004 21:34:12.870 - Far echo delay: 17 ms
07-04-2004 21:34:12.870 - Round Trip delay: 17 ms
07-04-2004 21:34:12.870 - V.34 INFO bit map: 0x03424b20
07-04-2004 21:34:12.870 - Transmit Carrier Negotiation Result: V.pcm (asymmetric)
07-04-2004 21:34:12.870 - Transmit Carrier symbol rate: 3200
07-04-2004 21:34:12.870 - Transmit Carrier frequency: 1829
07-04-2004 21:34:12.870 - Receive Carrier Negotiation Result: V.pcm (asymmetric)
07-04-2004 21:34:12.870 - Receive Carrier symbol rate: 8000
07-04-2004 21:34:12.870 - Receive Carrier frequency: 0
07-04-2004 21:34:12.870 - Initial transmit carrier data rate: 26400
07-04-2004 21:34:12.870 - Initial receive carrier data rate: 53333
07-04-2004 21:34:12.870 - Temporary carrier loss event count: 0
07-04-2004 21:34:12.870 - Carrier Rate re-negotiation event count: 1
07-04-2004 21:34:12.870 - Carrier Retrains requested: 0
07-04-2004 21:34:12.870 - Carrier Retrain requests granted: 1
07-04-2004 21:34:12.870 - Final transmit carrier rate: 26400
07-04-2004 21:34:12.870 - Final receive carrier rate: 53333
07-04-2004 21:34:12.870 - Protocol Negotiation Result: V.42 LAPM
07-04-2004 21:34:12.870 - Error control frame size: 128
07-04-2004 21:34:12.870 - Error control link timeouts: 0
07-04-2004 21:34:12.870 - Error control link NAKs: 0
07-04-2004 21:34:12.870 - Compression Negotiation Result: V.42bis
07-04-2004 21:34:12.870 - Compression dictionary size: 2048
07-04-2004 21:34:12.870 - Transmit flow control: V.24 ckt 106/133
07-04-2004 21:34:12.870 - Receive flow control: V.24 ckt 106/133
07-04-2004 21:34:12.870 - Transmit characters sent from DTE: 4522
07-04-2004 21:34:12.870 - Received characters sent to DTE: 2655
07-04-2004 21:34:12.870 - Transmit characters lost (data overrun errors from DTE): 0
07-04-2004 21:34:12.870 - Received characters lost (data overrun errors to DTE): 0
07-04-2004 21:34:12.870 - Transmit Frame count: 696
07-04-2004 21:34:12.870 - Received Frame count: 33
07-04-2004 21:34:12.870 - Transmit Frame error count: 0
07-04-2004 21:34:12.870 - Received Frame error count: 0
07-04-2004 21:34:12.870 - Termination Cause: Retrain Failed
07-04-2004 21:34:12.870 - Call Waiting event count: 0
07-04-2004 21:34:12.880 - Don't know to format (0x000000f5, 0x00000043) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - Don't know to format (0x000000f6, 0x00000047) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - Don't know to format (0x000000f7, 0x00000000) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - Don't know to format (0x000000f8, 0x00000001) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - Don't know to format (0x000000f9, 0x00000000) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - Don't know to format (0x000000fa, 0x00000000) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - Don't know to format (0x000000fb, 0x0000003d) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - Don't know to format (0x000000fc, 0x00000000) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - Don't know to format (0x000000fd, 0x00000000) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - Don't know to format (0x000000fe, 0x00000000) for tag 0x2a4d3263
07-04-2004 21:34:12.880 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-04-2004 21:34:12.880 - Initializing modem.
07-04-2004 21:34:12.890 - Send: AT<cr>
07-04-2004 21:34:12.890 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:34:12.890 - Interpreted response: OK
07-04-2004 21:34:12.900 - Send: AT&F&A0X4E0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
07-04-2004 21:34:13.051 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:34:13.051 - Interpreted response: OK
07-04-2004 21:34:13.061 - Send: ATS7=60S30=0M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
07-04-2004 21:34:13.071 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:34:13.071 - Interpreted response: OK
07-04-2004 21:34:13.071 - Waiting for a call.
07-04-2004 21:34:13.081 - Send: at+vcid=1<cr>
07-04-2004 21:34:13.091 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:34:13.091 - Interpreted response: OK
07-04-2004 21:34:13.101 - Send: ATS0=0<cr>
07-04-2004 21:34:13.111 - Recv: <cr><lf>OK<cr><lf>
07-04-2004 21:34:13.111 - Interpreted response: OK
07-04-2004 21:34:13.401 - Session Statistics:
07-04-2004 21:34:13.401 - Reads : 30 bytes
07-04-2004 21:34:13.401 - Writes: 106 bytes


mainbuss
Tl Posts:
145

USA
Posted - 7/4/2004 9:43:50 PM  Show Profile  Email Poster  Edit Message

Edited by - mainbuss on 7/10/2004 9:58:42 PM
dtc
Tl Posts:
12

USA
Posted - 7/5/2004 4:27:23 AM  Show Profile  Email Poster  Edit Message
Tried the Winsock fix above...fix completed successfully. Tried to connect...same results...connects to ISP logs in but not able to bring up web pages and connection drops within 2 mins.
charles
Tl Posts:
5879

USA
Posted - 7/5/2004 7:17:38 AM  Show Profile  Email Poster  Edit Message
Try forcing the modem to connect at V34 to see if it will hold the connection. Might also disable the firewall if setup to check for a problem there. If you have a NIC card disable it in the device manager. Have you done a cold boot since modem install? Could also check in safe mode for ghost hardware in device manager. Make sure the phone line is in the modem jack in back of the modem.

Click Start, and then click Internet Explorer to start Internet Explorer.
On the Tools menu, click Internet Options.
On the Connections tab, double-click the dial-up networking connection under Dial-up settings to display the Dial-up networking connection Settings dialog box.
Click to clear the Use a proxy server check box.
Repeat steps 3 and 4 for each dial-up networking connection that is listed.

Also run the Disk Cleanup Utility
Might also check the device manager for old hardware uninstalls.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q315539
Edited by - charles on 7/5/2004 8:13:08 AM

charles
Tl Posts:
5879

USA
Posted - 7/5/2004 8:55:56 AM  Show Profile  Email Poster  Edit Message
Open your Control Panel, and double-click the Internet Options icon.
Click onto the Connections tab.
If you have a dialup account, highlight your dial-up connection then click the Settings button next to it.
The options on this screen should not be check marked; remove any check marks that may be there. Click OK.
DSL, cable and dialup users: click onto the LAN Settings button.
There should be no options check marked on this screen either; remove any check marks that may be there.
Click OK, then OK again.

mainbuss
Tl Posts:
145

USA
Posted - 7/5/2004 9:45:28 AM  Show Profile  Email Poster  Edit Message

Edited by - mainbuss on 7/10/2004 9:59:13 PM
dtc
Tl Posts:
12

USA
Posted - 7/6/2004 7:48:47 PM  Show Profile  Email Poster  Edit Message
ok...taking Charles advice I discover via showing hidden devices in Device Manager that there are what appears to be remants of the PCTEL modem that was in use prior to lightning strike. There is XP Vmodem, XP Vpctcom, and XP Vvoice in the non-plug and play section of the Device Manager. The drivers are PCTEL drivers which is the brand of modem I was using. I've gone ahead and "uninstalled" all three...cold booted...and same problem. I've checked that the connection settings in Internet options are NOT checked as indicated by Charles.

The USR modem I'm using is the second brand new modem I've tried. The first was a CompUSA brand and it had the same problems which prompted me to return it for a USR brand. I'm pretty sure I have all the other modems and drivers uninstalled but at this point it may remain as an issue.

I'm going to once again diable the v.92 features in the Init String and search for PCTEL chipset info...stay tuned.

dtc

mainbuss
Tl Posts:
145

USA
Posted - 7/6/2004 9:03:49 PM  Show Profile  Email Poster  Edit Message

Edited by - mainbuss on 7/10/2004 9:59:44 PM
v.Richard
Tl Posts:
6222

USA
Posted - 7/7/2004 1:03:16 AM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
The last modemlog you posted shows disconnect reason being unable to retrain -
try limiting your connect speed to lower rate (say 48k);
try a V.34 connection only....
You've got a 'Conexant/USR modem' I think? - not really usr - but a Conexant HCF 'in disguise' ?

Aloha! Richard.

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