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| Author | Topic |
| Dr.Techo Tl Posts: 3 Australia | Posted - 7/8/2004 7:49:29 PM    Hi, Recently i upgraded a pc from win98 to winxp. all did seem to be going well untill i needed to install a new modem. The existing modem(swannsmart external) is playing up so i got a new internal one(Dynalink 56k). now when i did the O/S upgrade the swannsmart was the current modem. when i tried to install the new internal, xp finds that there is a new device (PCI simple controller etc...) but when i install the driver, all seems to be going well untill it finishes installing and says "There was a problem during the installation" Now i have checked for newer updated drivers, and i even tried a different modem to no avail. To my knowledge i believe that there is some sort of issue with the upgrade from win98 to winxp. I'm not sure but i think the device drivers may be getting overwritten by the previous drivers from win98??? as i said i am not sure but this is the only answer i can come up with. if someone can help me out by offering an explantion or a cure for this problem i would be very appreciative!!! As this problem has been haunting me for a week now! Thanks for any help offered |
| mainbuss Tl Posts: 145 USA | Posted - 7/9/2004 2:25:04 AM Edited by - mainbuss on 7/10/2004 9:10:28 PM |
| v.Richard Tl Posts: 6222 USA | Posted - 7/10/2004 3:54:05 PM  What driver are you installing? Win9x drivers can't be used for XP. What chipset does the new modem have? www.modemsite.com/56k/chipset.asp Aloha! Richard. |
| Dr.Techo Tl Posts: 3 Australia | Posted - 7/11/2004 4:59:50 PM the new modem uses the agere chipset |
| charles Tl Posts: 5879 USA | Posted - 7/11/2004 8:52:13 PM What is the modem model,there are differant agere model chip sets also drivers for the land down under.What is listed in the device manager for modems.Do you have sp1 installed? On some of the lucent modem you need to remove the modem drivers,make sure no modem are listed in the device manager,shut down remove the modem.Boot up with out modem,install the drivers and do not let windows reboot,shut down put modem in pc.Do you have any drivers still on this pc from the old modem? data is invalid error
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| charles Tl Posts: 5879 USA | Posted - 7/11/2004 9:49:21 PM This pdf file should fix the problem with the data is invalid error.It list the hcf chipset but just for example. http://www.dynalink.com.au/support/registry_edit_solution.pdf
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| Dr.Techo Tl Posts: 3 Australia | Posted - 7/13/2004 6:29:44 PM Yes, the modem i'm trying to install is 1456VQH-T4. Thanks for your help. will let you know how it goes. |
| charles Tl Posts: 5879 USA | Posted - 7/13/2004 7:56:27 PM Need to remove all modem drivers,this will remove the lucent drivers.Remove other modem drivers as well. 1. Insert the provided CD into your CD-ROM drive. Run Ltremove.exe from the subdirectory \Driver\Win9x (or relevant directory according to your operation system) of the provided CD. 2. When warning message appears, click Yes. 3. When prompted to restart your PC, click Yes or No as required. Once the hardware installation is finished, turn on your computer and the system should detect the modem upon startup. Insert the provided CD into your CD-ROM drive to start driver installation. After your system auto-processes the driver installation for your modem card, you should follow the steps below to update its driver. Otherwise, the device may not be compatible with the applications enclosed on the CD. 1. Click Start / Settings / Control Panel / System / Hardware /Device Manager. |
| charles Tl Posts: 5879 USA | Posted - 7/13/2004 8:23:16 PM This modem will be listed in the reg as PCI\VEN_11C1&DEV_044C&SUBSYS_044C11C1
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