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Blue Sky Boy
Tl Posts:
3

United Kingdom
Posted - 8/14/2004 7:27:27 AM  Show Profile  Email Poster  Edit Message
I have a Lucent Win Modem running on a Dell Inspiron 5000e laptop under Windows ME.

Recently it has started to disconnect me from the internet after about 5 minutes of of idle operation.

I have switched off the "disconnect when idle" option (even though it was set at 30 minutes) but still my connection keeps going down.

A copy of the driver log follows :

08-12-2004 20:47:48.79 - Lucent Win Modem in use.
08-12-2004 20:47:48.80 - Modem type: Lucent Win Modem
08-12-2004 20:47:48.80 - Modem inf path: MDMLCNT.INF
08-12-2004 20:47:48.80 - Modem inf section: Modem_PCI_DSVD
08-12-2004 20:47:48.99 - 115200,N,8,1
08-12-2004 20:47:48.99 - 115200,N,8,1
08-12-2004 20:47:48.99 - Initializing modem.
08-12-2004 20:47:48.99 - Send: AT<cr>
08-12-2004 20:47:49.00 - Recv: AT<cr>
08-12-2004 20:47:49.00 - Recv: <cr><lf>OK<cr><lf>
08-12-2004 20:47:49.00 - Interpreted response: Ok
08-12-2004 20:47:49.00 - Send: AT&FE0V1&D2&C1S0=0<cr>
08-12-2004 20:47:49.20 - Recv: AT&FE0V1&D2&C1S0=0<cr>
08-12-2004 20:47:49.20 - Recv: <cr><lf>OK<cr><lf>
08-12-2004 20:47:49.20 - Interpreted response: Ok
08-12-2004 20:47:49.20 - Send: AT+ILRR=0;+MR=0;+ER=0;+DR=0<cr>
08-12-2004 20:47:49.20 - Recv: <cr><lf>OK<cr><lf>
08-12-2004 20:47:49.20 - Interpreted response: Ok
08-12-2004 20:47:49.20 - Send: ATS7=60S30=0L0M1+ES=3,0,2;+DS=3,0;<cr>
08-12-2004 20:47:49.20 - Recv: <cr><lf>OK<cr><lf>
08-12-2004 20:47:49.20 - Interpreted response: Ok
08-12-2004 20:47:49.20 - Send: AT+IFC=2,2;B0B15B2X4<cr>
08-12-2004 20:47:49.21 - Recv: <cr><lf>OK<cr><lf>
08-12-2004 20:47:49.21 - Interpreted response: Ok
08-12-2004 20:47:49.21 - Dialing.
08-12-2004 20:47:49.21 - Send: ATDT;<cr>
08-12-2004 20:47:51.92 - Recv: <cr><lf>OK<cr><lf>
08-12-2004 20:47:51.92 - Interpreted response: Ok
08-12-2004 20:47:51.92 - Dialing.
08-12-2004 20:47:51.92 - Send: ATDT###############<cr>
08-12-2004 20:48:17.09 - Recv: <cr><lf>CONNECT 52000 V42bis<cr><lf>
08-12-2004 20:48:17.09 - Interpreted response: Connect
08-12-2004 20:48:17.09 - Connection established at 52000bps.
08-12-2004 20:48:17.09 - Error-control on.
08-12-2004 20:48:17.09 - Data compression on.
08-12-2004 21:14:55.39 - Remote modem hung up.
08-12-2004 21:14:58.39 - Recv: <no response>
08-12-2004 21:14:58.39 - WARNING: Unrecognized response. Retrying...
08-12-2004 21:14:58.49 - Hanging up the modem.
08-12-2004 21:14:58.49 - Send: ATH<cr>
08-12-2004 21:14:58.69 - Recv: <cr><lf>OK<cr><lf>
08-12-2004 21:14:58.69 - Interpreted response: Ok
08-12-2004 21:14:58.70 - 115200,N,8,1
08-12-2004 21:14:58.70 - Send: AT#UD<cr>
08-12-2004 21:14:58.70 - Recv: <cr>
08-12-2004 21:14:58.70 - Interpreted response: Informative
08-12-2004 21:14:58.70 - Recv: <lf>
08-12-2004 21:14:58.70 - Interpreted response: Informative
08-12-2004 21:14:58.70 - Recv: DIAG <2A4D3263 00 = 09><cr><lf>DIAG <2A4D3263
08-12-2004 21:14:58.70 - WARNING: Unrecognized response. Retrying...
08-12-2004 21:14:58.70 - Send: AT#UD<cr>
08-12-2004 21:14:58.71 - Recv: G <2A4D3263 17 = 00><cr><lf>DIAG <2A4D3263 20
08-12-2004 21:14:58.71 - WARNING: Unrecognized response. Retrying...
08-12-2004 21:14:58.71 - Send: AT#UD<cr>
08-12-2004 21:14:58.71 - Recv: <lf>
08-12-2004 21:14:58.71 - Interpreted response: Informative
08-12-2004 21:14:58.71 - Recv: DIAG <2A4D3263 35 = CB20><cr><lf>DIAG <2A4D326
08-12-2004 21:14:58.71 - WARNING: Unrecognized response. Retrying...
08-12-2004 21:14:58.71 - Send: AT#UD<cr>
08-12-2004 21:14:58.71 - Recv: DIAG <2A4D3263 60 = 5F><cr><lf><cr><lf>OK<cr><lf>
08-12-2004 21:14:58.71 - WARNING: Unrecognized response. Retrying...
08-12-2004 21:14:58.71 - Send: AT#UD<cr>
08-12-2004 21:14:58.72 - Recv: 0E><cr><lf>DIAG <2A4D3263 12 = BD><cr><lf>DIAG
08-12-2004 21:14:58.72 - ERROR: Unable to recover from unrecognized response.
08-12-2004 21:14:59.18 - Session Statistics:
08-12-2004 21:14:59.18 - Reads : 3417557 bytes
08-12-2004 21:14:59.18 - Writes: 2426922 bytes
08-12-2004 21:14:59.18 - Lucent Win Modem closed.


Any ideas ?

Blue Sky Boy

charles
Tl Posts:
5879

USA
Posted - 8/14/2004 8:27:16 AM  Show Profile  Email Poster  Edit Message
After the disconnect go to hperterminal and post the ATI11 results.What driver version do you have installed? Do you have outlook express running in the background? If so make sure you do not have it to disconnect after checking for email.


Open the Control Panel and double click on Internet Options.
Click the Connections tab, highlight your Stargate dialup connection and click the Settings button.
Click on Properties, then the Dialing Tab.
Uncheck Enable idle disconnect.
Uncheck Disconnect when connection may not be needed.

Open Outlook Express.
Click the Tools menu and select Options.
Click the Connection or Dialup tab.
Uncheck the Hang Up After Sending and Receiving option and make sure Ask before Switching Dialup Connections is marked.
Click OK.

Edited by - charles on 8/14/2004 8:34:07 AM

Blue Sky Boy
Tl Posts:
3

United Kingdom
Posted - 8/16/2004 3:00:24 PM  Show Profile  Email Poster  Edit Message
Thanks for replying.

Both Outlook and Explorer were already set up as you suggest.

A copy of the ATI11 command after a disconnection is given below:


ATI11

Description Status
--------------- ------------
Last Connection V.90
Initial Transmit Carrier Rate 28800
Initial Receive Carrier Rate 52000
Final Transmit Carrier Rate 28800
Final Receive Carrier Rate 52000
Protocol Negotiation Result LAPM
Data Compression Result V42bis
Estimated Noise Level 282
Receive Signal Power Level (-dBm) 4
Transmit Signal Power Level (-dBm) 14
Round Trip Delay (msec) 4
Press any key to continue; ESC to quit.

Description Status
--------------- ------------
Near Echo Level (-dBm) NA
Far Echo Level (-dBm) NA
Transmit Frame Count 3133
Transmit Frame Error Count 0
Receive Frame Count 10289
Receive Frame Error Count 71
Retrain by Local Modem 1
Retrain by Remote Modem 1
Call Termination Cause 0
Robbed-Bit Signaling 00
Digital Loss (dB) 0
Remote Server ID NA

OK

My modem driver (using command ATi3) is :

LT V.90 Data+Fax+Voice Modem Version 5.79

charles
Tl Posts:
5879

USA
Posted - 8/16/2004 11:02:51 PM  Show Profile  Email Poster  Edit Message
What you could do is set outlook to check for email every 5 minutes.Leave it open in the background.Just open outlook,click tools,options,make sure there is a check mark in check for message evey 5 minutes.
Note in the log:Remote modem hung up

I would also update the driver to 8.30 first.Then remove the old connectoid in the dial up folder and make a new one. The driver you have installed is old.
Retrain by Local Modem 1
Retrain by Remote Modem 1
Looks like the modem wanted to retrain but lost the connection in doing so.

Edited by - charles on 8/17/2004 3:05:21 AM

v.Richard
Tl Posts:
6222

USA
Posted - 8/17/2004 8:19:35 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Modem log says:
quote:

08-12-2004 21:14:55.39 - Remote modem hung up.

Diagnostics:
Retrain by Local Modem 1
Retrain by Remote Modem 1

Check with your ISP to see if they have any idle disconnect time;
If diagnostics regularly indicate retrains, limit your max connect speed a notch or 2 lower
www.modemsite.com/56k/x2-linklimit.asp

Aloha! Richard.

Blue Sky Boy
Tl Posts:
3

United Kingdom
Posted - 10/18/2004 2:42:14 PM  Show Profile  Email Poster  Edit Message
Thanks to everyone who was kind enough to reply. Just a quick update :-

I was about to update my driver to version 8.30 as suggested but, just like the way the problem started, it suddenly just started working again ! As the old saying goes, "if it ain't broke, don't fix it" so I decided to leave the driver unchanged, and touch wood, I haven't had a problem since.

If the problem returns I will update my driver as suggested.

Thanks Again,

Blue Sky Boy,

[PS: I haven't replied sooner since I've been on holiday and also have been waiting to ensure the problem has truely gone away.]

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