|Forums | Conexant (Public) | Computer Freezes after removing modem||Watch|
|Posted - 8/24/2004 10:41:09 AM |
Took a lightning strike last week and lost my modem. Went on the Dell site and purchased a new US Robotics 56K. When I opened the computer, I noticed that there was a phone jack on the modem board that connected to a board above it. The old modem was a conexant.
Well, following the US Robotics instructions, I installed the new modem board, which btw, doesn't have the phone jack on the board. So, boyfriend says to put the short internal phone cord aside and continue on. The next instruction was to uninstall the modem. Did that.
A thunder storm came up (I'm in Florida) and I said let's turn it off until later.
The next day, I turn on the computer to install the US Robotics software and the screen freezes on a little box that says the system is updating my hardware information and will not go any further.
Has anyone else had this happen and what do I need to do?
|Posted - 8/25/2004 12:06:47 PM |
The new modem may also have been damaged by the new lightning storm.
Turning off the computer will not protect it and the modem from lightning strikes - you need to UNPLUG the computer's power cord, as well as the power cords to anything that is connected to the computer (like speakers, monitor, etc.) and phone cord(s)
|Posted - 8/25/2004 12:35:16 PM |
The computer worked after the lightning strike. The old modem wasn't pulled until I knew that everything else was working. The new modem hasn't been exposed to any lightning at all.
|Posted - 9/1/2004 9:15:02 AM |
I'm confused - your last post says new modem wasn't exposed to lightning, but your first post says you installed the new modem, a lightning storm came up, and you turned computer off until later.
If the new modem was in the computer when a storm came up, it could have been exposed to lightning even if the computer was turned off.
However - you could also try:
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