Modemsite's Forum56 - The Modem Board
Main | profile | register | search | help | Ad-free Login
Forums | Chit-Chat | Error 623 The system could not find the phone book entry for this connection    Watch  
Author Topic
Cynthia
Tl Posts:
2

USA		Posted - 9/14/2004 1:06:48 PM  Show Profile  Email Poster  Edit Message
Hi,
I have been getting this error about 30 seconds since we went from dial up to cable internet. I searched the internet for possible issues and found the following:


DUNS ERROR 621, 622, 623, 624, 625
621 - Cannot open the phone book file.
622 - Cannot load the phone book file.
623 - Cannot find the phone book entry.
624 - Cannot write the phone book file.
625 - Invalid information found in the phone book.

Windows NT, 2k, XP: Dial-up networking uses the phonebook file: rasphone.pbk which should be in the Windows\system32\RAS folder. Make sure the file is in this folder. (Use FIND files). If the file is missing, remove and re-install networking components including dial-up networking.

This error should not occur with Windows 9x/Me.

I searched for the file listed and I do not have it. I also followed the path listed and the file is not there. My problem is more steps to get from removing and re-installing networking components ncluding dial-up networking. While I am not a computer novice, I am not so brave as to try and figure out where or how to start this process. Help! Anyone? We have Windows XP.

charles
Tl Posts:
5879

USA		Posted - 9/15/2004 1:23:16 AM  Show Profile  Email Poster  Edit Message
In Outlook,Tools,Email Accounts,View Existing,Change More Settings,Connection,Check if you have Connect using my phone line instead of Connect using my LAN. Might also need to remove the old dial up connectoid and make a new one.

Edited by - charles on 9/15/2004 1:59:37 AM

Cynthia
Tl Posts:
2

USA		Posted - 9/16/2004 10:45:14 AM  Show Profile  Email Poster  Edit Message
:) That worked! You are a sanity saver!! Thanks!

Click Here To Close Thread, Administrators & Moderators Only.

Show All Forums |