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barb
Tl Posts:
1

USA
Posted - 9/23/2004 5:32:31 PM  Show Profile  Email Poster  Edit Message
When I either access e-mail or the internet or both and exit, the modem connection does not shut down. If I want to continue to use the computer and have the phone connection available, I have to shut down and restart the computer. How do I correct this? Just started happening about 2 months ago.
v.Richard
Tl Posts:
6222

USA
Posted - 10/2/2004 9:54:21 AM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
The modem may be damaged and may need to be replaced
www.modemsite.com/56k/lightning.asp

You can test if this is the case by using Hyperterminal connected directly to modem COM port as described at
www.modemsite.com/56k/x2-hyperterm.asp

Then, try the on/off-hook commands
ATH1 (takes modem off-hook)
ATH (puts modem on-hook)

If ath1 works, but ath doesn't return modem to on-hook, the modem is bad.

Aloha! Richard.

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