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regbro
Tl Posts:
6

USA		Posted - 11/23/2004 1:18:11 PM  Show Profile  Email Poster  Edit Message
I have a Compaq Presario 5304 system running Windows 98. I began to experience connection problems with my computer. I would connect briefly at near 56kb speeds but would lose the connection within 10-15 minutes. I felt the problem was with my modem so I downloaded a win agere modem from their website. I now can logon with no problem and stay connected for hours but only with an average connection speed of 16.8 or 19.2 occasionally but no higher. I know the win agere is a 56kb modem so what happened to my 56kb connection???? Help!!! Anybody!!

Reggie

v.Richard
Tl Posts:
6222

USA		Posted - 11/24/2004 9:57:25 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
What driver version do you have now?
That's the response to ati3 from Hyperterminal

What driver version were you using? If you don't know, you can try a number of older driver versions which are available for download from Modemsite -
www.modemsite.com/56k/_ltwin7.asp

You'll need to balance stability of connection and speed - from your msg it would appear that a "near 56k" (what was it exactly) may not be realistic.

If you want more advice, please include post-call diagnostics (ati11 results) in your reply.
www.modemsite.com/56k/ltwin10.asp

www.modemsite.com/56k/x2-hyperterm.asp

Aloha! Richard.

regbro
Tl Posts:
6

USA		Posted - 11/26/2004 11:16:30 AM  Show Profile  Email Poster  Edit Message
I am using the latest drivers available for the Agere modem - Agere v.92 Data + Fax modem Version 8.30. I have included the most recent post-call diagnostics and hyperterminal information. Hope this is helpful.

11-19-2004 16:08:31.70 - Agere Win Modem in use.
11-19-2004 16:08:31.76 - Modem type: Agere Win Modem
11-19-2004 16:08:31.76 - Modem inf path: LTMODEM.INF
11-19-2004 16:08:31.76 - Modem inf section: Modem_PNP_DF
11-19-2004 16:08:32.93 - 115200,N,8,1
11-19-2004 16:08:32.93 - 115200,N,8,1
11-19-2004 16:08:32.97 - Initializing modem.
11-19-2004 16:08:32.97 - Send: AT<cr>
11-19-2004 16:08:32.97 - Recv: AT<cr>
11-19-2004 16:08:32.98 - Recv: <cr><lf>OK<cr><lf>
11-19-2004 16:08:32.98 - Interpreted response: Ok
11-19-2004 16:08:32.98 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
11-19-2004 16:08:33.06 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
11-19-2004 16:08:33.06 - Recv: <cr><lf>OK<cr><lf>
11-19-2004 16:08:33.06 - Interpreted response: Ok
11-19-2004 16:08:33.06 - Send: ATS7=60S30=0L0M1\N3%C1&K3B0B15B2X4<cr>
11-19-2004 16:08:33.06 - Recv: <cr><lf>OK<cr><lf>
11-19-2004 16:08:33.06 - Interpreted response: Ok
11-19-2004 16:08:33.06 - Dialing.
11-19-2004 16:08:33.06 - Send: ATDT;<cr>
11-19-2004 16:08:35.59 - Recv: <cr><lf>OK<cr><lf>
11-19-2004 16:08:35.59 - Interpreted response: Ok
11-19-2004 16:08:35.59 - Dialing.
11-19-2004 16:08:35.59 - Send: ATDT#######<cr>
11-19-2004 16:09:21.07 - Recv: <cr><lf>CONNECT 16800 V42bis<cr><lf>
11-19-2004 16:09:21.07 - Interpreted response: Connect
11-19-2004 16:09:21.07 - Connection established at 16800bps.
11-19-2004 16:09:21.07 - Error-control on.
11-19-2004 16:09:21.07 - Data compression on.


Port Information

Port: COM2
Interrupt: 11
Address: D000
UART: NS 16550AN
Highest Speed: 115k Baud

Agere Win Modem

Command Response
ATI1 E851
ATI2 OK
ATI3 Agere V.92 Data+FaxModem Version 8.30
ATI4 72
ATI5 8.30.0.19.11C1.0441.144F.110D
ATI6 OK
ATI7 OK
AT+FCLA... 0,1


regbro

v.Richard
Tl Posts:
6222

USA		Posted - 11/26/2004 1:39:07 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
The post-call diagnostics are not there.
The post-call diagnostics are the results from the command
ATi11
issued from Hyperterminal connected directly to modem COM port.
www.modemsite.com/56k/x2-hyperterm.asp
www.modemsite.com/56k/ltwin10.asp

I would also suggest connecting modem directly to demarc and testing connect speed; if connecting to demarc is not possible, unplug all other phone devices from the line - see
www.modemsite.com/56k/demarc.asp

Aloha! Richard.

regbro
Tl Posts:
6

USA		Posted - 11/28/2004 6:38:01 AM  Show Profile  Email Poster  Edit Message
I don't know how to issue the command ATi11 to get post-call diagnostics. What is the step-by-step procedure? Also, I cannot connect modem directly to the demarc but I have no other devices plugged into this phone line.


Reggie

v.Richard
Tl Posts:
6222

USA		Posted - 11/28/2004 1:52:01 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Do you have more than 1 phone line? If so, try the modem with the other phone line.

As for diagnostics - you need to use Hyperterminal, connected directly to modem COM port to issue the ati11 command.
See
www.modemsite.com/56k/x2-hyperterm.asp
www.modemsite.com/56k/ltwin10.asp

Aloha! Richard.

regbro
Tl Posts:
6

USA		Posted - 11/29/2004 1:08:49 PM  Show Profile  Email Poster  Edit Message
Richard,

I do have more than one phone line but when I use the other line the modem is still very slow(16.8).

I was able to get the hyperterminal diagnostics using the ATi11 command. They are as follows:

Description Status
____________________________________________

Last Connection V.34
Initial Transmit Carrier Rate 26400
Initial Receive Carrier Rate 16800
Final Transmit Carrier Rate 24000
Final Receive Carrier Rate 12000
Protocol Negotiation Result LAPM
Data Compression Result V42BiS
Estimated Noise Level 1126
Receive Signal Power Level (-dBm)22
Transmit Signal Power Level (-dBm)10
Round Trip Delay (msec)8


Reggie

v.Richard
Tl Posts:
6222

USA		Posted - 11/29/2004 3:25:31 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Have you always had 2 phone lines or did you recently add 1?
Often that can cause problems.

Make sure you are using a telephone line cord that has only 2 wires connected through to the ends.

I would suspect that either your modem is bad, or there's a problem in the phone line - your wiring or in the telco portion.

The post-call diagnostics that you posted are incomplete - there's more data that's missing - see
www.modemsite.com/56k/ltwin10.asp
which has a sample of the output for ati11.

Aloha! Richard.

regbro
Tl Posts:
6

USA		Posted - 11/30/2004 9:18:07 AM  Show Profile  Email Poster  Edit Message
Richard, I apologize for the incomplete data.

Here are the complete ATi11 Diagnostics.

Description

Last Connection V.34
Initial Transmit Carrier Rate 26400
Initial Receive Carrier Rate 16800
Final Transmit Carrier Rate 24000
Final Receive Carrier Rate 12000
Protocol Negotiation Result LAPM
Data Compression Result V42bis
Estimated Noise Level 1144
Receive Signal Power Level (-dBm)22
Transmit Signal Power Level(-dBm)10
Round Trip Delay (msec)8
Near Echo Level (-dBm)20
Far Echo Level (-dBm)63
Transmit Frame Count 1240
Transmit Frame Error Count 1
Receive Frame Count 2471
Receive Frame Error Count 50
Retrain By Local Modem 1
Retrain By Remote Modem 1
Call Termination Cause 0
Robbed-Bit Signaling NA
Digital Loss (dB)NA
Remote Server ID NA


Reggie

v.Richard
Tl Posts:
6222

USA		Posted - 12/3/2004 11:27:06 AM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Well, the diagnostics don't look good.
Either there's something wrong with the modem itself, or in the wiring between it and telco or beyond.

Connect directly to demarc
www.modemsite.com/56k/demarc.asp

Test speeds calling other ISP #s using Hyperterminal
www.modemsite.com/56k/trouble4.asp
www.modemsite.com/56k/x2-hyperterm.asp

Aloha! Richard.

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