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JimN Tl Posts: 3 USA	Posted - 1/28/2005 8:48:39 PM I bought a new desktop recently. It has XP and Agere PCI Soft Modem. It connects at 20-26K bps. I use a laptop on the same line. The laptop has Windows 98, and a Lucent WinModem. It connects at 40k or better. What can be done to make the Agere modem work as fast as the modem on the laptop? Or should I replace it?
v.Richard Tl Posts: 6222 USA	Posted - 1/29/2005 8:25:08 AM What driver version are you running? 2.1.47 is the latest Softmodem driver - www.modemsite.com/56k/premiumc.asp Also Try: check desktop modem connected directly to telco demarc or with every other device removed from phone line www.modemsite.com/56k/demarc.asp Make sure you have no init string entered www.modemsite.com/56k/initmagic.asp Post your post-call diagnostics (result from ati11 using Hyperterminal) and modemlog www.modemsite.com/56k/x2-hyperterm.asp www.modemsite.com/56k/modemlog.asp Aloha! Richard.
JimN Tl Posts: 3 USA	Posted - 1/29/2005 11:09:18 AM ati 11: Final Receive Carrier Rate 14400 Protocol Negotiation Result LAPM Data Compression Result V.42bis Estimated Signal/Noise Ratio (dB) 30 Receive Signal Power Level (-dBm) 26 Transmit Signal Power Level (-dBm) 12 Round Trip Delay (msec) 12 Near Echo Level (-dBm) 22 Far Echo Level (-dBm) 49 Transmit Frame Count 0 Transmit Frame Error Count 0 Receive Frame Count 2 Receive Frame Error Count 0 Retrain by Local Modem 0 Retrain by Remote Modem 0 Rate Renegotiation by Local Modem 2 Rate Renegotiation by Remote Modem 2 Call Termination Cause 0 Robbed-Bit Signaling 0 Digital Loss (dB) 00 Remote Server ID NA OK Modem log: 01-29-2005 09:55:07.328 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600 01-29-2005 09:55:07.328 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600 01-29-2005 09:55:07.343 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600 01-29-2005 09:55:07.343 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600 01-29-2005 09:55:07.343 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600 01-29-2005 09:55:07.343 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600 01-29-2005 09:55:07.343 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600 01-29-2005 09:55:07.359 - Modem type: Agere Systems PCI Soft Modem 01-29-2005 09:55:07.359 - Modem inf path: oem7.inf 01-29-2005 09:55:07.359 - Modem inf section: MONTBLANC_Modem 01-29-2005 09:55:07.359 - Matching hardware ID: pci\ven_11c1&dev_048c&subsys_044c11c1 01-29-2005 09:55:07.781 - Opening Modem 01-29-2005 09:55:07.781 - 115200,8,N,1, ctsfl=1, rtsctl=2 01-29-2005 09:55:07.781 - Initializing modem. 01-29-2005 09:55:07.796 - Send: AT<cr> 01-29-2005 09:55:07.796 - TSP(0000): Making Call 01-29-2005 09:55:07.812 - Recv: AT<cr> 01-29-2005 09:55:07.812 - Command Echo 01-29-2005 09:55:07.812 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:55:07.812 - Interpreted response: OK 01-29-2005 09:55:07.828 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr> 01-29-2005 09:55:07.828 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1<cr> 01-29-2005 09:55:07.828 - Command Echo 01-29-2005 09:55:07.828 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:55:07.828 - Interpreted response: OK 01-29-2005 09:55:07.843 - Send: ATS7=60S30=0L0M0\N3%C1&K3B0B15B2X3<cr> 01-29-2005 09:55:07.843 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:55:07.843 - Interpreted response: OK 01-29-2005 09:55:07.843 - Waiting for a call. 01-29-2005 09:55:07.859 - Send: ATS0=0<cr> 01-29-2005 09:55:07.859 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:55:07.859 - Interpreted response: OK 01-29-2005 09:55:07.859 - 115200,8,N,1, ctsfl=1, rtsctl=2 01-29-2005 09:55:07.859 - Initializing modem. 01-29-2005 09:55:07.875 - Send: AT<cr> 01-29-2005 09:55:07.875 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:55:07.875 - Interpreted response: OK 01-29-2005 09:55:07.890 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr> 01-29-2005 09:55:07.890 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:55:07.890 - Interpreted response: OK 01-29-2005 09:55:07.906 - Send: ATS7=60S30=0L0M1\N3%C1&K3B0B15B2X3<cr> 01-29-2005 09:55:07.906 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:55:07.906 - Interpreted response: OK 01-29-2005 09:55:07.906 - Dialing. 01-29-2005 09:55:07.906 - TSP Completing Async Operation(0x00010127) Status 0x00000000 01-29-2005 09:55:07.906 - TSP(0000): LINEEVENT: LINECALLSTATE_DIALING 01-29-2005 09:55:07.906 - TSP(0000): LINEEVENT: LINECALLSTATE_PROCEEDING 01-29-2005 09:55:07.921 - Send: ATDT#######<cr> 01-29-2005 09:55:52.203 - Recv: <cr><lf>CONNECT 19200 V42bis<cr><lf> 01-29-2005 09:55:52.203 - Interpreted response: Connect 01-29-2005 09:55:52.203 - Connection established at 19200bps. 01-29-2005 09:55:52.203 - Error-control on. 01-29-2005 09:55:52.203 - Data compression on. 01-29-2005 09:55:52.203 - TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED 01-29-2005 09:56:22.203 - Read: Total: 5107, Per/Sec: 168, Written: Total: 0, Per/Sec: 0 01-29-2005 09:58:11.609 - TSP(0000): Dropping Call 01-29-2005 09:58:11.609 - Hanging up the modem. 01-29-2005 09:58:11.609 - Hardware hangup by lowering DTR. 01-29-2005 09:58:13.859 - Detected CD dropped from lowering DTR 01-29-2005 09:58:13.859 - Recv: <cr><lf>NO CARRIER<cr><lf> 01-29-2005 09:58:13.859 - Interpreted response: No Carrier 01-29-2005 09:58:13.875 - Send: ATH E1<cr> 01-29-2005 09:58:13.875 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:58:13.875 - Interpreted response: OK 01-29-2005 09:58:13.875 - 115200,8,N,1, ctsfl=1, rtsctl=2 01-29-2005 09:58:13.875 - Initializing modem. 01-29-2005 09:58:13.890 - Send: AT<cr> 01-29-2005 09:58:13.890 - Recv: AT<cr> 01-29-2005 09:58:13.890 - Command Echo 01-29-2005 09:58:13.890 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:58:13.890 - Interpreted response: OK 01-29-2005 09:58:13.906 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr> 01-29-2005 09:58:13.906 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1<cr> 01-29-2005 09:58:13.906 - Command Echo 01-29-2005 09:58:13.921 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:58:13.921 - Interpreted response: OK 01-29-2005 09:58:13.937 - Send: ATS7=60S30=0L0M0\N3%C1&K3B0B15B2X3<cr> 01-29-2005 09:58:13.937 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:58:13.937 - Interpreted response: OK 01-29-2005 09:58:13.937 - Waiting for a call. 01-29-2005 09:58:13.953 - Send: ATS0=0<cr> 01-29-2005 09:58:13.953 - Recv: <cr><lf>OK<cr><lf> 01-29-2005 09:58:13.953 - Interpreted response: OK 01-29-2005 09:58:13.953 - TSP(0000): LINEEVENT: LINECALLSTATE_DISCONNECTED(0x1) 01-29-2005 09:58:13.953 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE 01-29-2005 09:58:13.953 - TSP Completing Async Operation(0x000100d2) Status 0x00000000 01-29-2005 09:58:13.953 - TSP(0000): Dropping Call 01-29-2005 09:58:13.953 - TSP Completing Async Operation(0x0001005a) Status 0x00000000 01-29-2005 09:58:13.953 - TSP(0000): Closing Call 01-29-2005 09:58:13.953 - Session Statistics: 01-29-2005 09:58:13.953 - Reads : 55 bytes 01-29-2005 09:58:13.953 - Writes: 0 bytes
v.Richard Tl Posts: 6222 USA	Posted - 1/29/2005 12:58:21 PM What's the response to ati3 using Hyperterminal? (That will show driver version.) The ati11 result you posted is missing the top part - but between your modemlog (19.2k connect) and the i11 that does show (14.4k final rate / retrains and rate renegs) is horrible. You could have a bad modem. Check it's physical installation. Maybe try it in another PCI slot. Check the phone cable/jack - use only a 2-wire phone cord - do the demarc test; try calling a different access #/ISP via Hyperterminal. Aloha! Richard.
JimN Tl Posts: 3 USA	Posted - 1/29/2005 7:55:47 PM The ati3 says: Agere SoftModem Version 2.1.47 Here is a new ati 11 test, using my usual ISP: Description Status --------------- ------------ Last Connection V.90 Initial Transmit Carrier Rate 21600 Initial Receive Carrier Rate 14400 Final Transmit Carrier Rate 26400 Final Receive Carrier Rate 16800 Protocol Negotiation Result LAPM Data Compression Result V.42bis Estimated Signal/Noise Ratio (dB) 20 Receive Signal Power Level (-dBm) 26 Transmit Signal Power Level (-dBm) 10 Round Trip Delay (msec) 12 Near Echo Level (-dBm) 21 Far Echo Level (-dBm) 48 Transmit Frame Count 0 Transmit Frame Error Count 0 Receive Frame Count 2 Receive Frame Error Count 0 Retrain by Local Modem 0 Retrain by Remote Modem 0 Rate Renegotiation by Local Modem 2 Rate Renegotiation by Remote Modem 3 Call Termination Cause 0 Robbed-Bit Signaling 0 Digital Loss (dB) 00 Remote Server ID NA Then I did the ATI 11 test again, using a different ISP. Here's what I got this time: Login: Description Status --------------- ------------ Last Connection V.92 Initial Transmit Carrier Rate 24000 Initial Receive Carrier Rate 9600 Final Transmit Carrier Rate 24000 Final Receive Carrier Rate 9600 Protocol Negotiation Result LAPM Data Compression Result V.44 Estimated Signal/Noise Ratio (dB) 23 Receive Signal Power Level (-dBm) 29 Transmit Signal Power Level (-dBm) 10 Round Trip Delay (msec) 51 Near Echo Level (-dBm) 21 Far Echo Level (-dBm) 47 Transmit Frame Count 0 Transmit Frame Error Count 0 Receive Frame Count 2 Receive Frame Error Count 0 Retrain by Local Modem 0 Retrain by Remote Modem 0 Rate Renegotiation by Local Modem 2 Rate Renegotiation by Remote Modem 1 Call Termination Cause 0 Robbed-Bit Signaling 0 Digital Loss (dB) 00 Remote Server ID NA OK The computer manufacturer sent me another modem, so the one I'm using now is a replacement. Same problem with both modems. I tried moving the modem to a new PCI slot, but no help there either. I haven't tried the demarc test yet. I've always thought the problem must be somewhere else, since I get good connections on the old laptop, using the exact same line, ISP, etc. Thanks very much for looking at this. It has been very frustrating.
v.Richard Tl Posts: 6222 USA	Posted - 2/1/2005 11:09:44 PM I think the demarc test should be next - My guess would be that the problem is in the wiring or other devices connected to the wiring. Sometimes another phone/cordless/answering machine, etc. can impair performance of modem; corrosion in the jack you are plugging into, bad line cord, etc. Aloha! Richard.

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