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| Forums | Agere (Public) | Toshiba Software Modem- Dial Up Problems | Watch |
| Author | Topic |
| chppjb Tl Posts: 5 United Kingdom | Posted - 3/16/2005 2:52:00 AM    Basically the problem I have is that my modem does not detect the dial tone (Error 678) when I try and connect to the internet on my current phone line. I have spoken to British Telecom about this and after a lot of fiddling around they said that my V.92 Toshiba Software modem is not compatible with their system and that I need to buy a V.90 modem. Obviously I don't want to have to do this and so does anyone have any ideas how I might be able to connect? The modem appears to be working fine as I can connect at my parents house (they're on Eurobell) and worked fine using MSN in the US. I have changed the region settings, do not wait for dial tone etc with no effect. I also tried an alternative ISP (Wanadoo) and had the same problem ie no Dial Tone detected. Phill |
| v.Richard Tl Posts: 6222 USA | Posted - 3/16/2005 5:08:37 PM  www.modemsite.com/56k/hangup.asp There shouldn't be any reason I can think of that you can't use the modem you have - (I think BT didn't give you the straight talk...) If you still have problem, reply including modemlog in your post Aloha! Richard. |
| chppjb Tl Posts: 5 United Kingdom | Posted - 3/17/2005 1:05:35 AM Richard, Thank you for your help. I've finally managed to solve the problem. After changing virtually every setting my modem had (with no success), I found the way to get it working was actually to buy a double phone jack so that a normal phone and the computer can be plugged into the wall at the same time. It now recognises the computer fine. Why it didn't work when it was plugged directly into the phone line I don't know! phill |
| itchy Tl Posts: 1 Australia | Posted - 4/3/2005 8:12:59 AM hey ppl i was wondering if someone can help i got a real weird problem. im using a agere systems soft modem which came with the acer travelmate 290 laptop and when i try to connect to get the following message: "connected phone line is not compatible with this modem. Only analog phone lines are supported" now im pretty sure the phone line is analog as my computer works with a standard modem and the modem works fine on my work phone line. anyhone got any ideas how i can get around this?? thanks for the help |
| v.Richard Tl Posts: 6222 USA | Posted - 4/3/2005 2:07:41 PM Itchy - see the "Trouble" paragraph near the bottom of www.modemsite.com/56k/sv92p.asp which explains how to disable the analog line detection. Before doing that - I would suggest (1) make sure you are using a line cord that has only 2 wires connected through to each end (2) make sure you have the country code set correctly for your modem (3) make sure you are using the latest modem driver Aloha! Richard. |
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