Forums | Other (Public) | Modem-On-Hold Hold Time | Watch |
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mich43L Tl Posts: 3 USA | Posted - 3/19/2005 10:35:43 AM I posted this on another forum but did not get an answer so here it goes. I have recently setup Modem-On-hold in my house and it's working well. However, the amount of time my internet connection is on hold while I take another phone call is only about a minute. My other isp gives us about 6 minutes - which is a more reasonable time for a conversation. I contacted my ISP tech support and they guy wrote back this: quote: This just doesn't make sense to me as I perfomed tests from different locations/computers and the hold time is always the same (less than 1 minute). The same holds true for my other isp where I get 6 minutes. Does anyone know exactly what does the amount of time the internet connection is place on hold depend on? Is it easy for them to configure their servers to increase that time? When reaserching the whole MOH thing I found this which maybe the reason why they only give us such a short time: quote: |
v.Richard Tl Posts: 6222 USA | Posted - 3/19/2005 2:37:10 PM It is up to the ISP to set their modems for the hold time and it has nothing to do with Windows/Linux.
Aloha! Richard. |
mich43L Tl Posts: 3 USA | Posted - 3/19/2005 3:45:20 PM quote: That much I gathered. I guess what I'm really asking is if it a lot of trouble for them to increase that time and why? Should I try pressuring them some more? |
v.Richard Tl Posts: 6222 USA | Posted - 3/21/2005 5:11:22 PM No, it's simple (just a software setting) to change the MoH time. As you saw, to the extent someone is 'on-hold' that would otherwise have disconnected, the ISP has a line inb use - however, I don't think it's really an issue unless the ISP is over-subscribed or close to being over-subscribed in which case they probably would give you some busy signals already. Why should they? To remain competitive - dial-up access customers are declining as more and more seek higher speed alternatives..... Aloha! Richard. |
mich43L Tl Posts: 3 USA | Posted - 3/21/2005 5:36:59 PM Thanks for the responses. quote: Where I live, broadband isn't available (you can get satellite but it's way too expensive). Dial-up is the only way. To add to that, there are only two local ISPs. Earthlink and the one I currently have - MercuryLink (http://www.mercurylink.net). Both charge about $20/month. I didn't choose EarthLink because their local servers don't provide v.92 support. When I contact support I always get to some guy who doesn't know what he's talking about. Do you think that they will let me talk to a guy who is actually in charge of maintaing/configurig servers? I'm guessing they only lease them and don't know squat. |
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