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| Author | Topic |
| Fred Smith Tl Posts: 2 United Kingdom | Posted - 4/22/2006 11:34:04 AM    I have problems with USR 5633 modems (not just one). The following are some of the emails between me and USR support. Form me: I had already read the support pages before I email you. I had already installed the latest driver. I am not using ICN. I am only investigating on behave of a customer. I used Windows XP's Hyper Terminal to connect to the modem. Hyper Terminal was connected via the com port for the modem and not the modem name. I then entered ATZ and AT+VCID=1 to initialise the modem and start the caller id function. I have a caller id connected on the same line. Out of the first hundred calls, the modem missed 37 and the caller id missed 6. This test was run for a few days with more than 100 calls per day. On average the modem would miss around 1/3 of the calls. Also, I tested with 2 modems (the same modal) connected. These missed around 40% of the calls on day one. The driver refused to start the next day and have to be reinstalled. Do you have a better driver or any helpful suggestions. Form USR: Dear Customer, Thank you for contacting USRobotics. Unfortunately we can not support a caller id setup that does not come with the modem. Can anyone suggest anything? Thank you for any help |
| v.Richard Tl Posts: 6222 USA | Posted - 4/23/2006 10:41:05 AM  The only suggestion I have is to make sure the modem is set for your country (UK) - there are differences among the various countries in telephone companies call waiting signalling and most modems provide for this by having a programmable country code setting. I do not know for your particular modem what command will display the country code setting or the commands for changing it, but if this doesn't solve the problem, I would suggest going for a different make of modem. Aloha! Richard. |
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