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kcforum
Tl Posts:
3

Philippines
Posted - 6/25/2006 6:43:53 AM  Show Profile  Email Poster  Edit Message
Need assistance, been encountering error 678 and 777 when trying to connect via dial-up modem.

My modem is a V.90 56K faxmodem.

I hear the modem dial and makes handshake before the error occurs.

Have tried solving it by
1. ensuring the phone line is connected from the wall jack to the modem's line connector
2. increasing the 'Cancel call if not connected' to 90 secs
3. disabling 56k by adding init string for 'In connection speed' (*I0 - 1200 bps up to *I14 - 33600 bps
4. reinstalled driver which came with the modem

But the error still appears. Would greatly appreciate your assistance.

here is the modemlog for reference.
06-24-2006 08:41:18.734 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
06-24-2006 08:41:18.734 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
06-24-2006 08:41:18.734 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
06-24-2006 08:41:18.734 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
06-24-2006 08:41:18.734 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
06-24-2006 08:41:18.734 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
06-24-2006 08:41:18.734 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
06-24-2006 08:41:18.734 - Modem type: External 56k bps Data Fax Voice Modem
06-24-2006 08:41:18.734 - Modem inf path: oem4.inf
06-24-2006 08:41:18.734 - Modem inf section: Modem1ext
06-24-2006 08:41:18.734 - Matching hardware ID: serenum\top0001
06-24-2006 08:41:18.750 - Opening Modem
06-24-2006 08:41:18.750 - 57600,8,N,1, ctsfl=1, rtsctl=2
06-24-2006 08:41:18.750 - Initializing modem.
06-24-2006 08:41:18.765 - Send: AT<cr>
06-24-2006 08:41:18.765 - Recv: AT<cr>
06-24-2006 08:41:18.765 - Command Echo
06-24-2006 08:41:18.828 - TSP(0000): Making Call
06-24-2006 08:41:18.859 - Recv: 0<cr><lf>
06-24-2006 08:41:18.859 - Interpreted response: OK
06-24-2006 08:41:18.875 - Send: AT&FE0V0&D2&C1S0=0<cr>
06-24-2006 08:41:18.875 - Recv: AT&FE0V0&D2&C1S0=0<cr>
06-24-2006 08:41:18.875 - Command Echo
06-24-2006 08:41:18.968 - Recv: 0<cr><lf>
06-24-2006 08:41:18.968 - Interpreted response: OK
06-24-2006 08:41:18.984 - Send: ATS7=60S30=0L1M1\N5%C1&K3N1X4<cr>
06-24-2006 08:41:19.078 - Recv: 0<cr><lf>
06-24-2006 08:41:19.078 - Interpreted response: OK
06-24-2006 08:41:19.078 - Sending user initialization commands.
06-24-2006 08:41:19.093 - Send: ATE1 N0<cr>
06-24-2006 08:41:19.187 - Recv: 0<cr><lf>
06-24-2006 08:41:19.187 - Interpreted response: OK
06-24-2006 08:41:19.187 - Waiting for a call.
06-24-2006 08:41:19.203 - Send: at+vcid=1<cr>
06-24-2006 08:41:19.203 - Recv: at+vcid=1<cr>
06-24-2006 08:41:19.203 - Command Echo
06-24-2006 08:41:19.296 - Recv: 0<cr><lf>
06-24-2006 08:41:19.296 - Interpreted response: OK
06-24-2006 08:41:19.312 - Send: ATS0=0<cr>
06-24-2006 08:41:19.312 - Recv: ATS0=0<cr>
06-24-2006 08:41:19.312 - Command Echo
06-24-2006 08:41:19.406 - Recv: 0<cr><lf>
06-24-2006 08:41:19.406 - Interpreted response: OK
06-24-2006 08:41:19.406 - 57600,8,N,1, ctsfl=1, rtsctl=2
06-24-2006 08:41:19.406 - Initializing modem.
06-24-2006 08:41:19.421 - Send: AT<cr>
06-24-2006 08:41:19.421 - Recv: AT<cr>
06-24-2006 08:41:19.421 - Command Echo
06-24-2006 08:41:19.515 - Recv: 0<cr><lf>
06-24-2006 08:41:19.515 - Interpreted response: OK
06-24-2006 08:41:19.531 - Send: AT&FE0V0&D2&C1S0=0<cr>
06-24-2006 08:41:19.531 - Recv: AT&FE0V0&D2&C1S0=0<cr>
06-24-2006 08:41:19.531 - Command Echo
06-24-2006 08:41:19.625 - Recv: 0<cr><lf>
06-24-2006 08:41:19.625 - Interpreted response: OK
06-24-2006 08:41:19.640 - Send: ATS7=60S30=0L1M1\N5%C1&K3N1X4<cr>
06-24-2006 08:41:19.734 - Recv: 0<cr><lf>
06-24-2006 08:41:19.734 - Interpreted response: OK
06-24-2006 08:41:19.734 - Sending user initialization commands.
06-24-2006 08:41:19.750 - Send: ATE1 N0<cr>
06-24-2006 08:41:19.843 - Recv: 0<cr><lf>
06-24-2006 08:41:19.843 - Interpreted response: OK
06-24-2006 08:41:19.843 - Dialing.
06-24-2006 08:41:19.843 - TSP Completing Async Operation(0x00010056) Status 0x00000000
06-24-2006 08:41:19.843 - TSP(0000): LINEEVENT: LINECALLSTATE_DIALING
06-24-2006 08:41:19.843 - TSP(0000): LINEEVENT: LINECALLSTATE_PROCEEDING
06-24-2006 08:41:19.859 - Send: ATDT#######<cr>
06-24-2006 08:41:19.859 - Recv: ATDT5458088<cr>
06-24-2006 08:41:19.859 - Command Echo
06-24-2006 08:42:20.484 - Recv: 8<cr><lf>
06-24-2006 08:42:20.484 - Interpreted response: No Answer
06-24-2006 08:42:20.484 - Hanging up the modem.
06-24-2006 08:42:20.500 - Send: ATH<cr>
06-24-2006 08:42:20.500 - Recv: ATH<cr>
06-24-2006 08:42:20.500 - Command Echo
06-24-2006 08:42:20.625 - Recv: 0<cr><lf>
06-24-2006 08:42:20.625 - Interpreted response: OK
06-24-2006 08:42:20.625 - 57600,8,N,1, ctsfl=1, rtsctl=2
06-24-2006 08:51:08.328 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
06-24-2006 08:51:08.328 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
06-24-2006 08:51:08.328 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
06-24-2006 08:51:08.328 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
06-24-2006 08:51:08.328 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
06-24-2006 08:51:08.328 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
06-24-2006 08:51:08.328 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
06-24-2006 08:51:08.343 - Modem type: External 56k bps Data Fax Voice Modem
06-24-2006 08:51:08.343 - Modem inf path: oem4.inf
06-24-2006 08:51:08.343 - Modem inf section: Modem1ext
06-24-2006 08:51:08.343 - Matching hardware ID: serenum\top0001
06-24-2006 08:51:08.343 - Opening Modem
06-24-2006 08:51:08.343 - 57600,8,N,1, ctsfl=1, rtsctl=2
06-24-2006 08:51:08.343 - Initializing modem.
06-24-2006 08:51:08.359 - Send: AT<cr>
06-24-2006 08:51:08.406 - TSP(0000): Making Call
06-24-2006 08:51:08.453 - Recv: 0<cr><lf>
06-24-2006 08:51:08.453 - Interpreted response: OK
06-24-2006 08:51:08.468 - Send: AT&FE0V0&D2&C1S0=0<cr>
06-24-2006 08:51:08.562 - Recv: 0<cr><lf>
06-24-2006 08:51:08.562 - Interpreted response: OK
06-24-2006 08:51:08.578 - Send: ATS7=60S30=0L1M1\N5%C1&K3N1X4<cr>
06-24-2006 08:51:08.671 - Recv: 0<cr><lf>
06-24-2006 08:51:08.671 - Interpreted response: OK
06-24-2006 08:51:08.671 - Sending user initialization commands.
06-24-2006 08:51:08.687 - Send: AT*I1<cr>
06-24-2006 08:51:08.781 - Recv: 0<cr><lf>
06-24-2006 08:51:08.781 - Interpreted response: OK
06-24-2006 08:51:08.781 - Waiting for a call.
06-24-2006 08:51:08.796 - Send: at+vcid=1<cr>
06-24-2006 08:51:08.890 - Recv: 0<cr><lf>
06-24-2006 08:51:08.890 - Interpreted response: OK
06-24-2006 08:51:08.906 - Send: ATS0=0<cr>
06-24-2006 08:51:09.000 - Recv: 0<cr><lf>
06-24-2006 08:51:09.000 - Interpreted response: OK
06-24-2006 08:51:09.000 - 57600,8,N,1, ctsfl=1, rtsctl=2
06-24-2006 08:51:09.000 - Initializing modem.
06-24-2006 08:51:09.015 - Send: AT<cr>
06-24-2006 08:51:09.109 - Recv: 0<cr><lf>
06-24-2006 08:51:09.109 - Interpreted response: OK
06-24-2006 08:51:09.125 - Send: AT&FE0V0&D2&C1S0=0<cr>
06-24-2006 08:51:09.218 - Recv: 0<cr><lf>
06-24-2006 08:51:09.218 - Interpreted response: OK
06-24-2006 08:51:09.234 - Send: ATS7=60S30=0L1M1\N5%C1&K3N1X4<cr>
06-24-2006 08:51:09.343 - Recv: 0<cr><lf>
06-24-2006 08:51:09.343 - Interpreted response: OK
06-24-2006 08:51:09.343 - Sending user initialization commands.
06-24-2006 08:51:09.359 - Send: AT*I1<cr>
06-24-2006 08:51:09.453 - Recv: 0<cr><lf>
06-24-2006 08:51:09.453 - Interpreted response: OK
06-24-2006 08:51:09.453 - Dialing.
06-24-2006 08:51:09.453 - TSP Completing Async Operation(0x0001039c) Status 0x00000000
06-24-2006 08:51:09.453 - TSP(0000): LINEEVENT: LINECALLSTATE_DIALING
06-24-2006 08:51:09.453 - TSP(0000): LINEEVENT: LINECALLSTATE_PROCEEDING
06-24-2006 08:51:09.468 - Send: ATDT#######<cr>
06-24-2006 08:51:31.171 - Recv: 7<cr><lf>
06-24-2006 08:51:31.171 - Interpreted response: Busy
06-24-2006 08:51:31.171 - Hanging up the modem.
06-24-2006 08:51:31.187 - Send: ATH<cr>
06-24-2006 08:51:31.312 - Recv: 0<cr><lf>
06-24-2006 08:51:31.312 - Interpreted response: OK
06-24-2006 08:51:31.312 - 57600,8,N,1, ctsfl=1, rtsctl=2


06-24-2006 08:55:26.781 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
06-24-2006 08:55:26.781 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
06-24-2006 08:55:26.781 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
06-24-2006 08:55:26.796 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
06-24-2006 08:55:26.796 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
06-24-2006 08:55:26.796 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
06-24-2006 08:55:26.796 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
06-24-2006 08:55:26.796 - Modem type: External 56k bps Data Fax Voice Modem
06-24-2006 08:55:26.796 - Modem inf path: oem4.inf
06-24-2006 08:55:26.796 - Modem inf section: Modem1ext
06-24-2006 08:55:26.796 - Matching hardware ID: serenum\top0001
06-24-2006 08:55:26.796 - Opening Modem
06-24-2006 08:55:26.796 - 57600,8,N,1, ctsfl=1, rtsctl=2
06-24-2006 08:55:26.796 - Initializing modem.
06-24-2006 08:55:26.812 - Send: AT<cr>
06-24-2006 08:55:26.890 - TSP(0000): Making Call
06-24-2006 08:55:26.921 - Recv: 0<cr><lf>
06-24-2006 08:55:26.921 - Interpreted response: OK
06-24-2006 08:55:26.921 - Send: AT&FE0V0&D2&C1S0=0<cr>
06-24-2006 08:55:27.031 - Recv: 0<cr><lf>
06-24-2006 08:55:27.031 - Interpreted response: OK
06-24-2006 08:55:27.031 - Send: ATS7=60S30=0L1M1\N5%C1&K3N1X4<cr>
06-24-2006 08:55:27.140 - Recv: 0<cr><lf>
06-24-2006 08:55:27.140 - Interpreted response: OK
06-24-2006 08:55:27.140 - Sending user initialization commands.
06-24-2006 08:55:27.140 - Send: AT*I0<cr>
06-24-2006 08:55:27.250 - Recv: 0<cr><lf>
06-24-2006 08:55:27.250 - Interpreted response: OK
06-24-2006 08:55:27.250 - Waiting for a call.
06-24-2006 08:55:27.250 - Send: at+vcid=1<cr>
06-24-2006 08:55:27.359 - Recv: 0<cr><lf>
06-24-2006 08:55:27.359 - Interpreted response: OK
06-24-2006 08:55:27.359 - Send: ATS0=0<cr>
06-24-2006 08:55:27.484 - Recv: 0<cr><lf>
06-24-2006 08:55:27.484 - Interpreted response: OK
06-24-2006 08:55:27.484 - 57600,8,N,1, ctsfl=1, rtsctl=2
06-24-2006 08:55:27.484 - Initializing modem.
06-24-2006 08:55:27.500 - Send: AT<cr>
06-24-2006 08:55:27.578 - Recv: 0<cr><lf>
06-24-2006 08:55:27.578 - Interpreted response: OK
06-24-2006 08:55:27.593 - Send: AT&FE0V0&D2&C1S0=0<cr>
06-24-2006 08:55:27.703 - Recv: 0<cr><lf>
06-24-2006 08:55:27.703 - Interpreted response: OK
06-24-2006 08:55:27.703 - Send: ATS7=60S30=0L1M1\N5%C1&K3N1X4<cr>
06-24-2006 08:55:27.812 - Recv: 0<cr><lf>
06-24-2006 08:55:27.812 - Interpreted response: OK
06-24-2006 08:55:27.812 - Sending user initialization commands.
06-24-2006 08:55:27.828 - Send: AT*I0<cr>
06-24-2006 08:55:27.921 - Recv: 0<cr><lf>
06-24-2006 08:55:27.921 - Interpreted response: OK
06-24-2006 08:55:27.921 - Dialing.
06-24-2006 08:55:27.921 - TSP Completing Async Operation(0x000100e2) Status 0x00000000
06-24-2006 08:55:27.921 - TSP(0000): LINEEVENT: LINECALLSTATE_DIALING
06-24-2006 08:55:27.921 - TSP(0000): LINEEVENT: LINECALLSTATE_PROCEEDING
06-24-2006 08:55:27.937 - Send: ATDT#######<cr>
06-24-2006 08:56:03.843 - Recv: 3<cr><lf>
06-24-2006 08:56:03.843 - Interpreted response: No Carrier
06-24-2006 08:56:03.843 - Hanging up the modem.
06-24-2006 08:56:03.859 - Send: ATH<cr>
06-24-2006 08:56:03.984 - Recv: 0<cr><lf>
06-24-2006 08:56:03.984 - Interpreted response: OK
06-24-2006 08:56:03.984 - 57600,8,N,1, ctsfl=1, rtsctl=2
06-24-2006 08:56:03.984 - Initializing modem.
06-24-2006 08:56:04.000 - Send: AT<cr>
06-24-2006 08:56:04.093 - Recv: 0<cr><lf>
06-24-2006 08:56:04.093 - Interpreted response: OK
06-24-2006 08:56:04.109 - Send: AT&FE0V0&D2&C1S0=0<cr>
06-24-2006 08:56:04.203 - Recv: 0<cr><lf>
06-24-2006 08:56:04.203 - Interpreted response: OK
06-24-2006 08:56:04.218 - Send: ATS7=60S30=0L1M1\N5%C1&K3N1X4<cr>
06-24-2006 08:56:04.312 - Recv: 0<cr><lf>
06-24-2006 08:56:04.312 - Interpreted response: OK
06-24-2006 08:56:04.312 - Sending user initialization commands.
06-24-2006 08:56:04.328 - Send: AT*I0<cr>
06-24-2006 08:56:04.421 - Recv: 0<cr><lf>
06-24-2006 08:56:04.421 - Interpreted response: OK
06-24-2006 08:56:04.421 - Waiting for a call.
06-24-2006 08:56:04.437 - Send: at+vcid=1<cr>
06-24-2006 08:56:04.531 - Recv: 0<cr><lf>
06-24-2006 08:56:04.531 - Interpreted response: OK
06-24-2006 08:56:04.546 - Send: ATS0=0<cr>
06-24-2006 08:56:04.640 - Recv: 0<cr><lf>
06-24-2006 08:56:04.640 - Interpreted response: OK
06-24-2006 08:56:04.640 - TSP(0000): LINEEVENT: LINECALLSTATE_DISCONNECTED(0x40)
06-24-2006 08:56:04.640 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
06-24-2006 08:56:04.656 - TSP(0000): Dropping Call
06-24-2006 08:56:04.656 - TSP Completing Async Operation(0x000102c1) Status 0x00000000
06-24-2006 08:56:04.656 - TSP(0000): Closing Call
06-24-2006 08:56:04.656 - Session Statistics:
06-24-2006 08:56:04.656 - Reads : 18 bytes
06-24-2006 08:56:04.656 - Writes: 75 bytes


v.Richard
Tl Posts:
6222

USA
Posted - 6/26/2006 6:51:45 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
What kind of modem is this? What chipset?
www.modemsite.com/56k/chipset.asp

In any event, I would recommend trying to make a connection using Hyperterminal connected directly to modem COM port as described at:
www.modemsite.com/56k/x2-hyperterm.asp
www.modemsite.com/56k/usehyper.asp
to eliminate DUNs/TAPI.

Error 678 would indicate that the modem never recognizes carrier - it never completes a handshake - if you hear handshaking sounds when you get this error, it could be due to incompatibility between your modem and the modem you are calling and/or bad phone line conditions.

Error 777 - could involve blacklisting: the number of connection attempts you have made exceeds the limit programmed into the modem (this is country-specific) see
www.modemsite.com/56k/duns777.asp

Aloha! Richard.

kcforum
Tl Posts:
3

Philippines
Posted - 6/30/2006 2:18:12 AM  Show Profile  Email Poster  Edit Message
Hi Richard,
I think chipset is TOPIC as the modem's users manual indicated connect speed AT command as *I.

I will try connecting via hyperterminal as well.

hope it works.

kcforum
Tl Posts:
3

Philippines
Posted - 6/30/2006 11:25:34 PM  Show Profile  Email Poster  Edit Message
has finally able to connect successfully.
i just tried connecting to a different ISP and it worked.

please advise what could have been the reason that the same setup did not work for one ISP and worked with another.

v.Richard
Tl Posts:
6222

USA
Posted - 7/1/2006 6:59:22 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Work with one ISP but not another -
could be the modems at the ISP end not compatible with yours;
could be the telco routing/facilities impairs connection to that ISP; or could be a combination of these 2 items.

Aloha! Richard.

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