|Forums | Conexant (Public) | Error says i entered wrong details - but they're correct||Watch|
|Posted - 8/5/2006 9:39:07 PM |
I wonder if anyone can help... I am running a dektop PC with XP and have never had any issues with my modem until two days back when the system unexpectedly shut down in middle of making a PDF with Acrobat. DVD writer wouldn't write anything after that, nor would modem allow me to connect to my ISP. The the dial-up reported that i had entered incorrect password or username (error 691) when I have not. I called the ISP and established that it's not at their end and besides i can connect using my laptop.
I have tried downloading a new driver after finding this site, and still have same error. I had a look at the PCTel modem and it has the following info on a sticker: I56PSP_F30 and 501 2B 3 058408 and the main chip has the following: PCTEL PCT789T-C1 0039 A033 written on it. I can't see a modem manufacturer.
The driver I downloaded was in a folder called hsp_unidriversoftware_win2K_xp.zip but I don't know what the actual driver in this is.
Microsoft's Online Crash Analysis reported: Error caused by a device driver and that it was a stop error.
I hope someone can help cos i'm feeling
|Posted - 8/6/2006 12:18:33 PM |
Try putting the modem in a different PCI slot.
You can also try rolling back the driver to the previous one -
The 691 error may be real - something may have corrupted your hard drive/connectoids, etc.
-IF modem handshakes and gets to point where it fails on username/password, it's unlikely that there's anything wrong with the modem or modem driver - problem is more likely to be elsewhere.
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