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idnisbet Tl Posts: 2 United Kingdom	Posted - 4/14/2007 1:17:09 AM       I have an Amigo AMI-2019F PCI modem, based on the Intel V92 Ham Data Fax Voice chipset. Previously, it worked fine. But now that I have done a clean reinstall of Windows XP (I had XP before), I can't get the modem driver to install. The principal problem seems to be that the PC doesn't even recognise that the modem is there - in Control Panel, Device Manager, there's no modem listed. If I follow Add Hardware, select 'Add a new hardware device' in the wizard (since no modem is listed), select 'Modems' from the general list, opt to select it from a list, then select 'Have disk' and find the place where I stored the IntelH51.inf v4.48 file I found on the internet, and click 'OK', it doesn't find the driver and puts me back to a blank modem selection screen with the option again 'Have disk'. (In System Properties, Driver signing, I selected 'Warn', not 'Block', unsigned drivers. The .inf file is the same as was used previously). If I force the PC to install a driver by selecting one of the 'standard' modems, say the 56K one, then it installs that, and then I select 'Device Manager', 'Update Driver', it then lets me select and install the IntelH51.inf file. But just as it finishes this, the PC crashes (freezes) and I have to reboot. (Once it wouldn't reboot, and I had to use System Restore from Safe Mode to go back to an earlier state). On succesful rebooting, the Intel V92 Ham Data Fax Voice modem is then listed on 'Device Manager', but with the warning 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)'. Any ideas? With the reload of XP, I also updated the BIOS - this has been good in all other ways and seems to have improved the stability of the PC. I also increased the memory. If it might be the BIOS, have you any ideas of BIOS settings which might cause this problem?
idnisbet Tl Posts: 2 United Kingdom	Posted - 4/22/2007 9:29:13 AM       I think I've fixed it. The key to getting the PC to recognise the modem seems to be to go Control Panel, Device Manager, then select Other Devices, PCI Simple Communications Controller. Then you can do Update Driver, selecting the .inf file from where it's stored, and it all seems to work OK - and then correctly shows the modem under Modems in Device Manager. I've managed to connect to the internet using it. Easy when you know how....:)
v.Richard Tl Posts: 6222 USA	Posted - 4/23/2007 5:58:15 PM         Thanks for figuring out the problem and posting info about it! Aloha! Richard.

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