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JLEWIS2444
Tl Posts:
3

USA
Posted - 3/27/2002 9:43:36 AM  Show Profile  Email Poster  Edit Message
Has anyone had the problem of the call waiting/id aspect of this modem to not function? We've thought we've tried everything, but must be missing something basic?? We're operating it in Windows XP, and use AOL as our provider, and, of course, our phone service includes caller id/call waiting. Any suggestions would be greatly appreciated!!
Troubled_user
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263

USA
Posted - 3/27/2002 1:28:02 PM  Show Profile  Email Poster  Edit Message
I wouldn't be surprised if NOTHING works with the 5686D. Might try getting the newest version of Internet Call Notification and make sure you are using NO init strings. What connect speed do you get?

ftp://ftp.usr.com/usr/v92/USRICN_v2.0.0.2.exe

ftp://ftp.usr.com/usr/v92/ICN_2.01.17.exe

Try both, it is unclear which one is newer. The version number is newer on the second one, but the date stamp is more recent on the first...

Ruth
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22

USA
Posted - 4/2/2002 10:11:36 PM  Show Profile  Email Poster  Edit Message
I'm having problems with it also. The manual does not help much. I got it to work once, but it would not keep the same settings, they keep changing. I saved the profile to my hard drive and saved the settings to the onboard memory of the modem, but it still changes and I don't know why.
JLEWIS2444
Tl Posts:
3

USA
Posted - 4/3/2002 7:22:03 PM  Show Profile  Email Poster  Edit Message
How is it that some people get this modem to work without issues using Windows XP, and others have such problems? It shouldn't be this difficult! I purchased this modem for a friend since I understood it was so easy to use. What a joke! I have an internal modem, Actiontech, that worked without a hitch! It would have been easier for her to install her own modem internally, than to go through all this! :( Needless to say, we're not impressed, at all! An easy fix would be wonderful!
Ruth
Tl Posts:
22

USA
Posted - 4/3/2002 8:56:11 PM  Show Profile  Email Poster  Edit Message
Hi,

I'm using Windows 98SE, and I can't figure out why the settings keep changing, without me changing them.

charles
Tl Posts:
5879

USA
Posted - 4/4/2002 1:30:52 AM  Show Profile  Email Poster  Edit Message
Will AOL support V92?
The modem also maintains two settings templates (called user profiles) in NVRAM. These templates are not lost when the modem loses power, and can be modified (using the &W command) or loaded (using either the Z command) as necessary. By default, user profile 0 contains the same settings as the &F1 factory configuration and user profile 1 contains the same settings as the &F2 factory configuration. Telephone numbers by also be stored in (via the &Zn= command) and dialed from (via the DSn command) any of three phone number positions (0-2) in NVRAM.
Writing to a particular template (AT&Wn)
After configuring the modem to desired settings (including initializing Commands, S-Registers port rate, data bits, parity, stop bits), the current modem settings can then be copied to a user profile for later use.
&W0 Write all current settings to user profile 0
&W1 Write all current settings to user profile 1
Resetting to a particular template (ATZn)
The modem's reset command specifies which configuration (user- or factory-specified) is loaded after the modem's harware reset is complete.
Z0 Reset and load configuration indicated by current Yn command (see below)
Z1 Reset and load user profile 0
Z2 Reset and load user profile 1
Z3 Reset and load factory profile 0 (&F0)
Z4 Reset and load factory profile 1 (&F1)
Z5 Reset and load factory profile 2 (&F2)
Changing default reset behavoir (ATYn)

The modem can be configured to load any of the ROM or NVRAM templates on reset using the Y command. The changes effected by the Y command are immediate (no additional &W command need be sent to save the default profile setting)

Y0 Set default profile to user profile 0. [Default]

Y1 Set default profile to user profile 1.

Y2 Set default profile to factory configuration 0 (&F0)

Y3 Set default profile to factory configuration 1 (&F1)

Y4 Set default profile to factory configuration 2 (&F2)

Ruth
Tl Posts:
22

USA
Posted - 4/4/2002 10:49:32 AM  Show Profile  Email Poster  Edit Message
Hello Charles, (or anyone else interested in helping me),

You know a lot about this subject, I can tell. I hope you can help me to understand how to use the information you just posted. I'm running Windows 98SE and have the U.S.Robotics Ext. 5686D (serial port)modem. (AOL is not my ISP.) I have the call waiting and caller id service from Bell South. I want to know when someone is calling, and who is calling, while I am online. I have installed the modem and the Control Center and Internet Call Notification software. I have updated the Internet Call Notification.
I went into the Control Center and restored the factory settings using Hardware Flow Control. Please tell me what I should do to make the modem tell me who is calling. Please be as specific as possible, because this is all very new to me, and I am trying to understand how this works.

I will greatly appreciate your time and effort to help me,
Ruth

Ruth
Tl Posts:
22

USA
Posted - 4/4/2002 12:14:32 PM  Show Profile  Email Poster  Edit Message
Hi,

I just spoke to the tech support guy at my ISP, and he said to type this in the Extra Settings: +MS=v34
He said "that should enable the v.92 capabilities". I'll let you know if it works OK or not. I'm hoping to test it out soon.

Bob Starnes
Tl Posts:
4360

USA
Posted - 4/4/2002 1:43:53 PM  Show Profile  Email Poster  Edit Message
+MS=V34 will force a V.34 (33600bps or less) connection and DISABLE V.92 and any V.92 features...
Troubled_user
Tl Posts:
263

USA
Posted - 4/4/2002 2:43:49 PM  Show Profile  Email Poster  Edit Message
ur kidding, ruth. Did tech support REALLY tell you to use +MS=v34?

First of all, as Bob stated, it DISABLES 56k all together, including caller id and MOH.

Second of all, there are NO +MS commands for the 5686D. You must use the S32 registers. (S32=98 should disable 56k, if i remember. I returned 2 5686D's because they are a real pain)

Ruth
Tl Posts:
22

USA
Posted - 4/4/2002 7:25:48 PM  Show Profile  Email Poster  Edit Message
Yea fellas, that's what he said.

I read somewhere, that I did not have to use the Control Center software that came with the modem, so I decided not to use it, and to try typing in a Modem Initialization string in the Extra Settings space. This is what I put in there: AT&D2&C1&S0&B1X4E0F1&H1&10&R2&A3+MS=V34
The results were almost satisfactory, the Internet Call Notification window popped up like it was supposed to, and it showed: "Caller No I.D.", and it prompted me to decide if I wanted to accept or ignore the call, I clicked on accept and it disconnected me from the internet like I wanted it to. I also have a caller I.D. machine on the same line from Bell South, it showed: "Call Waiting". I would like to know who is calling me, before I decide to answer the phone or not. I got that initialization string by looking at the Control Center's AT string after I had made my selections for the settings that I wanted.

Ruth
Tl Posts:
22

USA
Posted - 4/4/2002 7:34:41 PM  Show Profile  Email Poster  Edit Message
What is MOH?
Ruth
Tl Posts:
22

USA
Posted - 4/4/2002 8:50:37 PM  Show Profile  Email Poster  Edit Message
I'm going to try these initialization strings tomorrow (without the +MS=v34):
AT&D2&C1&S0&B0X4E0F1&H1&10&R2&A3
AT&D2&C1&S0&B1X4E0F1&H1&10&R2&A3
Both of these alerted me to a call. Maybe it was the +MS=v34 that kept me from knowing who the caller was. I don't know, I'm just guessing.
Bob Starnes
Tl Posts:
4360

USA
Posted - 4/4/2002 9:33:53 PM  Show Profile  Email Poster  Edit Message
Might try posting a modem log, someone might see the problem.

See http://modemsite.com/56k/modemlog.asp for locating the log.

charles
Tl Posts:
5879

USA
Posted - 4/5/2002 1:45:42 AM  Show Profile  Email Poster  Edit Message
modem string &D2&C1&S0&B1X4E0F1&H1&10&R2&A3
&D2 Computer must send DTR for the modem to accept commands, and dropping DTR terminates a call [Default]
&C1 True DCD according to the carrier detect signal [Default]
&S0 DSR is always asserted [Default]
&B1 Modem DTE interface follows DTE rate, regardless of DCE connection rate [Default]
X4 CONNECT <text> result code is given upon entering
online data state. Dial tone and busy detection
reporting are both enabled. (Default.
E0 Local Command Echo - determines whether characters sent to the modem are sent back to the DTE when the modem is in Command Mode.E0 Turns echo off.E1Turns echo on [Default]
F1 Online Local Echo - determines whether characters sent to the modem are sent back to the DTE when the modem is in Online Mode.F1 Turns echo off [Default]
&H1 Enables hardware flow control; modem will lower Clear to Send (CTS) when its transmit buffer fills and raise CTS when buffer empties [Default]
You have &10 could not find but think it should be &I0
&I0 Receive Software Flow Control - determines DCE behavior in response to XON and XOFF characters. If receive software flow control is enabled, the modem suspends transmission of data to the DTE upon receipt of an XOFF and resumes transmission upon receipt of an XON (see also &H and &R). The modem can be configured to strip the XON/XOFF characters from the transmitted data.&I0 Disable XON/XOFF flow control of received data. All ASCII characters are transparent to modem except escape sequence [Default]
&R2 Receive Data Hardware Flow Control - determines DCE behavior in response to changes in the Ready to Send (RTS). If receive flow control is enabled, the modem suspends transmission of data to the DTE when RTS signal drops and resumes transmission when RTS is raised.
&R1 RTS signal is ignored [Default].
&R2 Modem sends data to DTE only if RTS is asserted.
&A3 Protocol of call reported: LAPM, MNP, or NONE. If modem negotiated for data compression, type of compression is added to the result code: V42BIS, MNP5 [Default]
Looks like normal string except for the &10 and are you making a V92 connect with AOL anyway.

+VCID=n Caller ID Service.
0 Disable caller ID reporting.
1 Enable caller ID with formatted presentation to the DCE.
2 Enable caller ID with unformatted presentation to the DCE.

MOH Modem on hold.


charles
Tl Posts:
5879

USA
Posted - 4/5/2002 8:51:46 AM  Show Profile  Email Poster  Edit Message
Ruth try this.
Under other versions of Windows: Go to My Computer, Control Panel, and Modems. Select your modem and click on Properties, then Connection, Advanced, and add the following to the extra settings box:
#cid=1 or +VCID=1 depending on your modem
This is from the trouble shooting page.I would not use the modem string just put #CID=1
Just saw that you are not using AOL.You are right about not using ICN and your modem supports caller ID.

USR5686D.inf is showing HKR, EnableCallerID,1,, "AT#CID=1<cr>"

Edited by - charles on 4/5/02 9:17:34 AM

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