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| Clif Tl Posts: 9 USA | Posted - 11/20/2003 7:44:58 PM    I disabled all COM ports as you suggested. When I rebooted the computer, I found that my serial mouse no longer worked. (Remember, it was on COM1). I got a message that I could attach a mouse to the PS/2 port if I restarted the computer. I scrounged around and found a mouse for a PS/2 port (which is where I have my keyboard). I put the mouse where the keyboard had been and rebooted the computer. Then I got the message,"Windows did not detect a mouse. You can safely attach a serial mouse now. To attach a mouse to a PS/2 port, you must first turn off the computer." So, I put the serial mouse back in the serial port, put the keyboard back in the PS/2 port and rebooted the computer. I disabled the one port that didn't have the mouse - COM2 and rebooted. Installed drivers for modem. System Manager says COM1 is on (the mouse) and COM2 is off. Modem properties says the modem is on COM2. I didn't re-enable COM2 and shut down then restarted. Went to Dial-up Networking and set up a new connection. (no area code). Confirmed the modem was there under properties - says it's at COM2. Tried to connect -- Error - No Dial Tone. Clif |
| charles Tl Posts: 5879 USA | Posted - 11/20/2003 8:26:14 PM Go to device manager,and double click computer at the top.What IRQ is the modem on and is it sharing with other devices. Did you do a search and look for the telephon.ini and delete it. reboot and go to start,run and type in tapiini.exe to make a new one. Might also try the modem cord in other jack on the modem,have seen were the jack was mark wrong. Do you know how to use hyperterminal? Edited by - charles on 11/20/2003 8:32:35 PM |
| Clif Tl Posts: 9 USA | Posted - 11/20/2003 8:44:20 PM Charles, I'm not giving up on this thing, but my life demands a little time at some other activities. I'll get back to this tomorrow night at the earliest. I have not yet deleted telephon.ini, but I'll do that next. I did try switching the jacks; that wasn't the problem. I have never used hyperterminal although I do have it installed. Clif |
| Clif Tl Posts: 9 USA | Posted - 11/21/2003 7:22:15 AM Had a little time this morning, so I tackled the problem again. I checked regarding other connection/DUNS problems. As I.E., Outlook, etc have never been set up on this computer, there was no conflict. Rechecked and the modem is now identified at all sites (Device Mgr, Modem, etc.) as on COM2. Deleted telephon.ini IRQ for my modem is 12. The only other thing identified as on 12 was "IRQ for PCI Steering" which was also noted at 05,10, & 11. These had little display icons while the modem had a different white box icon, so I'm assuming this represents no conflict or sharing with IRQ. I went back and turned up the volume on the modem. I cleared the box, "Wait for Dailtone." I went to that buffer tab where it says you can turn the two things up to enhance performance and turn them down to deal with connection problems. I turned both down to minimum. I set up a new Dial-up Networking Connection. I rechecked at the Properties there said it would go to COM2. Again, just to be complete, I again tried the cord in the Phone instead of the Line jack. Regretably I continue to get the error 680 - no dial tone. So, I'm now wondering if it might be best to purchase some diffeent modem; one from a different manufacturer; perhaps one that could be recommended as best for connection problems. Somebody even suggested an external modem as a possible solution. Clif |
| charles Tl Posts: 5879 USA | Posted - 11/21/2003 8:31:33 AM One last thing to do now is try the modem in another slot and disable com2 in the bios might be called serial portb. What we was doing before with the ports was to force the mouse to another port to free up com2 for the modem.What happen to this pc to make you install another modem? What is listed in the connect using window and country code. http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/dialers/dun_1.3/2267.psc.html Looking like a hardware conflict or bad modem. Maybe also go to the bios and disable com2.Sometimes can be a problem the way the pc is configured if windows or bios controls the IRQ. Do you have any listing in the device manager for unknown device or any red x on a device? Go to start,type in regedit,click the +local machine,+Enum,+pci,click the + on on the ven subkeys,click on the folder bus_ and look in the right hand pane for any modems listed,is there more than one modem listed going the the list. |
| charles Tl Posts: 5879 USA | Posted - 11/21/2003 6:29:22 PM go to start,accessories,communication,hpertermanal. select Cancel at the new connection dialog box Type ATE1 and press ENTER. You may not see the letters, which is fine Type ATX3DT and the phone number of a local ISP Press ENTER see if it will connect. To end your HyperTerminal session, click File and select Exit. Select Yes when the Are you sure you want to disconnect? message appears. Select No when the Do you want to save this session? message appears Do you have the modem line connected right to the phone jack or going into a surge device? |
| charles Tl Posts: 5879 USA | Posted - 11/21/2003 10:02:21 PM Some other things to check. Too many telephones the telephone line is capable of driving only so many devices at once, and the modem may be the one too many. Try other phone jack,disconnect everything from there jack. Wrong country settings |
| charles Tl Posts: 5879 USA | Posted - 11/24/2003 7:43:54 AM What are you using to dialup,dun shortcut or IE? Low system resources. If you have a software-based modem, check the system resources usage in the Resource Meter included with most versions of Windows. If the modem fails to dial, it may be due to a lack of system resources. You will typically need at least 15% free resources to use a software-based modem properly. There may be a program that is loading and stealing the com port the modem is using. Check your start-up folder and look at the icons that are in your system tray that may be using the port. In addition, you can view the Startup tab in the the System Configuration Utility to see what programs are loading: Go to Start -> Run and type "msconfig" in the Open: field and click "OK". Click the "Startup" tab and look at the list of programs. http://help.stargate.net/dialup/hyperterminal.shtml#ati Edited by - charles on 11/24/2003 7:49:24 AM |
| Clif Tl Posts: 9 USA | Posted - 11/27/2003 9:17:08 AM OK. Here's the answer to the problem. Recall, I reformatted the hard drive. Well, there was a patch on the motherboard for the VIA chip that was not on the Windows 98 CD. When Win98 was reinstalled, it lacked that patch. I took the computer to a tech who looked at the guts of the motherboard and told me what was wrong. Since I didn't have a modem to download the patch, I had to pay the guy the one hour minimum charge for him to take the computer and install the patch (called a 4-N-1 patch). Thereafter the modem has worked perfectly. |
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