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Use 2 to 5 words that, in combination, are likely to be unique to what you are looking for : The search automatically wildcards each word in what you Search For:
BAD:
win - Will return messages that contain words like: Windows, wince, wind, rewind, etc
modem - A very high percentage of all messages contain the word 'modem'.GOOD:
lucent disconnect problem
computer freeze
Avoid the use of common words like the, of, from, to, etc., unless you are searching with the Match Exact Phrase option.
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