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Greg Snyder Tl Posts: 5 USA	Posted - 2/5/2002 7:10:50 PM       I have an older Dell Dimension 300 with PII 300Mhz, Win95 that came with an OEM/USR Voice modem Model-1749. Shortly after I got that computer the V.90 standard was available so I flashed the modem and have been connecting at 48000-49333 consistently ever since. Last April I bought a Dell Dimension 8100 with P4 1.5Ghz, WinME that came with a very similar V.90 OEM/USR Voice modem Model-3298. It connects much slower at 26-31 on the same phone cord and same MSN phone #. I have run your Hawaiian Throughput tests several times on each computer. The older Dell plays the song flawlessly but the newer Dell skips and has long delays. I have spent dozens of hours with Dell tech support trying various settings and they even replaced the modem with a new one of same model #. Dell would not give me a different modem even if I paid extra for it and I think their Tech Support has very limited modem knowledge. Now Dell wants me to reformat the Hard drive and reinstall WinME. Does anyone have any suggestions.
SARGE Tl Posts: 743 USA	Posted - 2/5/2002 7:38:21 PM         You've got 3 possibles - new pc, Win ME and different modem. Every modem performs differently even on the same line. I went through this before with a USR. Old connected great, new didn't. Kept exchanging and no help. Kept the old and bought the below modem, although it was $120 back then. This may prove your best solution. http://www.amamax.com/diamsup56kex.html
charles Tl Posts: 5879 USA	Posted - 2/6/2002 9:49:01 AM       Post a modem log of both pc please.
Greg Snyder Tl Posts: 5 USA	Posted - 2/6/2002 1:02:24 PM       Thanks for the suggestions but can you tell me how to post a modem log?
Bob Starnes Tl Posts: 4360 USA	Posted - 2/6/2002 4:40:46 PM       See http://modemsite.com/56k/modemlog.asp

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