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| Forums | Conexant (Public) | WinXP will not shut down | Watch |
| Author | Topic |
| Timbo Tl Posts: 9 USA | Posted - 8/28/2004 1:35:15 PM    Can anyone help me? I was using a US Robotics 56k external modem on my XP system with Duron PCU but I am pretty sure a lightning storm took it out the modem. So I got a Conexant/Rockwell model 11229-13. and ever since I installed it my pc will not shut down and instead it reboots. I took the modem out and tried other slots and I also tried shutting down without the modem in and PC shut down fine so I know it is the modem. I also d'loaded the generic drivers from conexant homepage but they did not stop the problem. And I noticed an IRC reply in another post but that did not do the trick either. Can anyone help me out? Thank you |
| charles Tl Posts: 5879 USA | Posted - 8/28/2004 3:40:50 PM http://support.microsoft.com/default.aspx?kbid=320299 http://support.microsoft.com/?kbid=308029#4 http://aumha.org/win5/a/shtdwnxp.php Did you remove the other modem from the device manager? Do you have any listing in the device manager that is listed as unknown device? What is the FCCID number on the modem.Might just be the drivers.This would be the HCF modem
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| Timbo Tl Posts: 9 USA | Posted - 8/28/2004 4:20:00 PM yeah i tried the latest drivers and it still will not shut down. when i try to start > shut down it begins to shut down but then reboots instead and i can get to the event log because it never goes to a blue screen it just reboots as if i just turned on the pc. any ideas? it is a conexant/rockwell model# 11229-13 internal modem. thanks |
| Timbo Tl Posts: 9 USA | Posted - 8/28/2004 4:20:13 PM yeah i tried the latest drivers and it still will not shut down. when i try to start > shut down it begins to shut down but then reboots instead and i can get to the event log because it never goes to a blue screen it just reboots as if i just turned on the pc. any ideas? it is a conexant/rockwell model# 11229-13 internal modem. thanks |
| v.Richard Tl Posts: 6222 USA | Posted - 9/1/2004 9:11:16 AM  Did you untick the automatic re-start as per http://support.microsoft.com/default.aspx?kbid=320299 (from Charles' prior post) ? Aloha! Richard. |
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