|Forums | USR (Public) | using Windows phone dialer with my Archtek Smartlink 6534TS||Watch|
|Posted - 3/30/2005 8:18:50 AM |
I've been pulling my hair out for over a week on this one...
I recently acquired a Archtek Smartlink 6534TS D/F/V/S modem. From what I've learned, it is using the TI chipset. To make a long story short, this modem seems to be working fine. I am not interested in using this modem to connect to the internet - I have a DSL connection for that. I am trying to use this modem primarily as a dialer to work in conjunction with my Contact Management software - ACT! 6.0. Since this modem has caller ID capability (and it does work, I've tested it), I should be able to use it to dial out contacts from my database and automate call information. Also, when calls come in, it can go to the contacts info based on the caller ID info. Cool, right?
Well, it doesn't work at all. Basically, I can't get this modem to work with the Windows 2000 dialer and that is what my program uses to use its telephony features (I think). Anytime I try to dial with the dialer, it says very quickly 'failed to connect' or somesuch. I have tested this modem with dial-up connections - works fine, Hyperterminal - responds as expected. I even picked up this program called Hotfax, which interestingly enough, has fairly advanced telephony abilities and this can use my D/F/V/S in every way correctly. It dials out, switches over to my headset, records TAM messsages and plays back over headset - everything works great. Unfortunately, this program does not work with ACT! I even picked up a demo of a program called Phone Dialer Pro, which promises to replace Windows Phone Dialer. Unfortunately, this program has the same results as phone dialer - fails to call (very quickly also, I might add).
So, where do I turn to next? Is it an init string issue? Do I need a firmware upgrade (I actually tried this by looking at the product ID, looking it up on the USR site, finding the proper *******ud.exe file and it either didn't work or I already had the most recent firmware). By the way, the HotFax program says it configures itself to the modem being used, which of course it does, because it works great.
I am thoroughly confused and would love some help on this as far as where to turn to next. I can't turn to the modem manufacturer (Archtek) because they either are out of business or don't like returning phone calls or emails.
Thanks for any assistance in advance!
|Posted - 4/3/2005 2:13:57 PM |
I would start out requesting you post your modem log after trying to use phone dialer -
|Posted - 4/4/2005 9:11:12 AM |
O.K. Richard, I will do just that. By the way, the only init string I am currently using is AT#CID=1:
04-04-2005 12:18:23.362 - File: D:\WINNT\system32\unimdm.tsp, Version 5.0.2195 - Retail
|Posted - 4/4/2005 10:33:06 PM |
Look at model # in your original post and model # identified in modemlog - which is correct?
04-04-2005 12:18:23.372 - Modem type: 5634TS 56K V90 Video Ready Modem PNP
04-04-2005 12:18:23.372 - Modem inf path: oem15.inf
04-04-2005 12:18:23.372 - Modem inf section: TI_K56_PNP_VS_EXT
Modemlog shows no AT command after 'DIALING', but immediately goes to 'Hanging Up...'
I would suspect this is caused by faulty .inf file for the modem. Hyperterminal doesn't rely on the .inf file.
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