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MikeKilk
Tl Posts:
4

Germany
Posted - 1/4/2006 4:52:55 AM  Show Profile  Email Poster  Edit Message
Product Nr. 71-245668-01 Windows 98SE ASUS mit Athlon 2000

After downloading and installing ControlCenter the Instant Update feature didn't update the firmware as it said it had done. The stand alone flash program worked. I haven't seen the promised txt file which should tell me how to update the modem driver. The ICN Setup exe tells me that I don't have a V92 capable USR Modem, although ControlCenter identifies the modem coreectly (with V92 update). According to German Telekom my telephone supports ICN.

It would be nice if I didn't lose calls when I am surfing.

Thank you in anticipation! Mike

v.Richard
Tl Posts:
6222

USA
Posted - 1/7/2006 5:25:14 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Using Hyperterminal connected directly to modem COM port as described at
www.modemsite.com/56k/x2-hyperterm.asp

Issue the following commands AFTER you have disconnected from a session with your ISP, and please copy/paste the results in a reply here:

ati7
ati6
ati11
aty11

Aloha! Richard.

MikeKilk
Tl Posts:
4

Germany
Posted - 1/9/2006 2:29:52 AM  Show Profile  Email Poster  Edit Message
Hallo Richard

Here is the information you wanted. In the meantime I have tried to adjust the download/upload ratio with ControlCenter but after doing this the connection to my provider fails by the password check. A new installation of the driver was then necessary (from USR Support page file DVR_612.zip).

I live in a small village and the telephone lines are "not good" here. For example no DSL.

Thanks for you help. Mike

ATI6U.S. Robotics 56K Message Link Diagnostics...

Chars sent 949237 Chars Received 1203753
Chars lost 0
Octets sent 0 Octets Received 0
Blocks sent 0 Blocks Received 0
Blocks resent 0

Retrains Requested 0 Retrains Granted 0
Line Reversals 786432 Blers 308
Link Timeouts 0 Link Naks 3

Data Compression NONE
Equalisation Long
Fallback Enabled
Protocol NONE
Speed 46666/24000
V.90 Peak Speed 50666
Last Call 01:16:52

Disconnect Reason is DTR dropped


ATI7Configuration Profile...

Product type CTR-21 External
Product ID: 24566801
Options V32bis,V.80,V.34+,V.90,V.92
Fax Options Class 1/Class 2.0
Line Options Caller ID
Voice Options Speakerphone, TAD
Clock Freq 92.0Mhz
EPROM 256k
RAM 32k

FLASH date 6/21/2004
FLASH rev 14.13.48

DSP date 6/21/2004
DSP rev 14.13.48

ATI11U.S. Robotics 56K Message Link Diagnostics...


Modulation V.90/V.34
Carrier Freq (Hz) None/1920
Symbol Rate 8000/3200
Trellis Code None/64S-4D
Nonlinear Encoding None/ON
Precoding OFF/ON
Shaping ON/ON
Preemphasis Index 3/10
Recv/Xmit Level (-dBm) 27.5/12.1
Near Echo Loss (dB) 43.7
Far Echo Loss (dB) 0
Carrier Offset (Hz) 0
Round Trip Delay (msec) 15
Timing Offset (ppm) -1354
SNR (dB) 46.1
Speed Shifts Up/Down/Null 1/4/12
Status : aa,5,12N,12.1,-0,0N,000,43.6,-64.6,0


OK
ATY11
Freq Level (dB)

150 28
300 25
450 24
600 24
750 25
900 25
1050 26
1200 26
1350 26
1500 27
1650 27
1800 27
1950 28
2100 28
2250 29
2400 29
2550 29
2700 30
2850 30
3000 30
3150 30
3300 30
3450 32
3600 35
3750 40

v.Richard
Tl Posts:
6222

USA
Posted - 1/9/2006 4:36:03 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
The modem indeed does have V.92 firmware installed; if you have callwaiting and you are not notified of incoming call, it could be the country that the modem is set for (are you using correct European firmware?);
Are you using an extra setting (initialization string)? The modem reporting data compression is off - not normal; are, do you have it disabled in modem properties or control center? Recommend to be ON;
You could test whether modem will disconnect on call waiting signal by using intialization string of
+PCW=1

If you still have trouble, post your modem log here in reply
www.modemsite.com/56k/modemlog.asp

Aloha! Richard.

MikeKilk
Tl Posts:
4

Germany
Posted - 1/10/2006 2:57:48 PM  Show Profile  Email Poster  Edit Message
Hi Richard

The update files which I used were from a German Support page. I don't know anything about data compression. I didn't change anything!

My first problem is that I can't install the ICN program. The installation starts and then breaks off with the error message "No US Robotics 56K V92 Modem gefunden", even though it is correctly recognised by ControlCenter. I haven't been able to get ICN working by me at all!

The second is that as soon as I use ControlCenter to change the Modem settings (for example the download/upload ration) my provider connection dies out on checking the passwort. By reinstallation of a driver (in the meantime I have three different ones), I can get connected again. I noticed as a result of the ATI instructions that the Modem was still only working in the V90 mode.

I am using a cheap call by call provider. Is it possible that they still don't support V92?

Here my Modem Log.

I was in internet, came out, changed the Modem settings with ControlCenter and tried to get back in again, which didn't work.


01-10-2006 23:31:54.26 - U.S. Robotics 56K Message in use.
01-10-2006 23:31:54.28 - Modem type: U.S. Robotics 56K Message
01-10-2006 23:31:54.28 - Modem inf path: MDM3CMM2.INF
01-10-2006 23:31:54.28 - Modem inf section: Modem1
01-10-2006 23:31:54.49 - 115200,N,8,1
01-10-2006 23:31:54.49 - 115200,N,8,1
01-10-2006 23:31:54.49 - Initializing modem.
01-10-2006 23:31:54.49 - Send: AT<cr>
01-10-2006 23:31:54.50 - Recv: AT<cr>
01-10-2006 23:31:54.62 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:31:54.62 - Interpreted response: Ok
01-10-2006 23:31:54.62 - Send: AT&F&B1&A3E0Q0V1&C1&D2&P1S0=0<cr>
01-10-2006 23:31:54.62 - Recv: AT&F&B1&A3E0Q0V1&C1&D2&P1S0=0<cr>
01-10-2006 23:31:54.75 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:31:54.75 - Interpreted response: Ok
01-10-2006 23:31:54.75 - Send: ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<cr>
01-10-2006 23:31:54.89 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:31:54.89 - Interpreted response: Ok
01-10-2006 23:31:54.89 - Dialing.
01-10-2006 23:31:54.89 - Send: ATDT;<cr>
01-10-2006 23:31:56.26 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:31:56.26 - Interpreted response: Ok
01-10-2006 23:31:56.26 - Dialing.
01-10-2006 23:31:56.26 - Send: ATDT#########<cr>
01-10-2006 23:32:19.55 - Recv: <cr><lf>CONNECT 45333/ARQ/V92/LAPM/V42BIS<cr><lf>
01-10-2006 23:32:19.55 - WARNING: Unrecognized response. Retrying...
01-10-2006 23:32:19.55 - Connection established at 115200bps.
01-10-2006 23:32:19.55 - Error-control off or unknown.
01-10-2006 23:32:19.55 - Data compression off or unknown.
01-10-2006 23:42:07.36 - Hanging up the modem.
01-10-2006 23:42:07.36 - Hardware hangup by lowering DTR.
01-10-2006 23:42:07.59 - Recv: <cr><lf>NO CARRIER<cr><lf>
01-10-2006 23:42:07.59 - Interpreted response: No Carrier
01-10-2006 23:42:07.59 - Send: ATH<cr>
01-10-2006 23:42:09.59 - Recv: <no response>
01-10-2006 23:42:09.59 - WARNING: Unrecognized response. Retrying...
01-10-2006 23:42:09.59 - Send: ATH<cr>
01-10-2006 23:42:09.71 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:42:09.71 - Interpreted response: Ok
01-10-2006 23:42:09.71 - 115200,N,8,1
01-10-2006 23:42:09.71 - Session Statistics:
01-10-2006 23:42:09.71 - Reads : 222401 bytes
01-10-2006 23:42:09.71 - Writes: 26055 bytes
01-10-2006 23:42:09.71 - Serial Overrun Errors: 1
01-10-2006 23:42:09.71 - U.S. Robotics 56K Message closed.
01-10-2006 23:43:21.05 - U.S. Robotics 56K Message in use.
01-10-2006 23:43:21.07 - Modem type: U.S. Robotics 56K Message
01-10-2006 23:43:21.07 - Modem inf path: MDM3CMM2.INF
01-10-2006 23:43:21.07 - Modem inf section: Modem1
01-10-2006 23:43:21.28 - 115200,N,8,1
01-10-2006 23:43:21.28 - 115200,N,8,1
01-10-2006 23:43:21.28 - Initializing modem.
01-10-2006 23:43:21.28 - Send: AT<cr>
01-10-2006 23:43:22.80 - Recv: <00><00><00><00><00><00><00><00><00><00><00><00>
01-10-2006 23:43:22.80 - WARNING: Unrecognized response. Retrying...
01-10-2006 23:43:22.80 - Send: AT<cr>
01-10-2006 23:43:22.93 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:22.93 - Interpreted response: Ok
01-10-2006 23:43:22.93 - Send: AT&F&B1&A3E0Q0V1&C1&D2&P1S0=0<cr>
01-10-2006 23:43:23.06 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:23.06 - Interpreted response: Ok
01-10-2006 23:43:23.06 - Send: ATS0=0&U0&N0&K1S32=2S27=1S33=0<cr>
01-10-2006 23:43:23.19 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:23.19 - Interpreted response: Ok
01-10-2006 23:43:23.19 - Send: AT&D2&C1&S0&B0X4E0F1&A1<cr>
01-10-2006 23:43:23.32 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:23.32 - Interpreted response: Ok
01-10-2006 23:43:23.32 - Send: AT+PMH=0<cr>
01-10-2006 23:43:23.45 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:23.45 - Interpreted response: Ok
01-10-2006 23:43:23.45 - Send: AT#CID=0<cr>
01-10-2006 23:43:23.58 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:23.58 - Interpreted response: Ok
01-10-2006 23:43:23.58 - Send: AT+PIG=0<cr>
01-10-2006 23:43:23.70 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:23.70 - Interpreted response: Ok
01-10-2006 23:43:23.70 - Send: AT+PBI=2<cr>
01-10-2006 23:43:23.83 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:23.83 - Interpreted response: Ok
01-10-2006 23:43:23.83 - Send: AT+PQC=0<cr>
01-10-2006 23:43:23.96 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:23.96 - Interpreted response: Ok
01-10-2006 23:43:23.96 - Send: ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<cr>
01-10-2006 23:43:24.09 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:24.09 - Interpreted response: Ok
01-10-2006 23:43:24.09 - Dialing.
01-10-2006 23:43:24.09 - Send: ATDT;<cr>
01-10-2006 23:43:25.59 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:43:25.59 - Interpreted response: Ok
01-10-2006 23:43:25.59 - Dialing.
01-10-2006 23:43:25.59 - Send: ATDT#########<cr>
01-10-2006 23:43:47.75 - Recv: <cr><lf>CONNECT 45333/ARQ<cr><lf>
01-10-2006 23:43:47.75 - Interpreted response: Connect
01-10-2006 23:43:47.75 - Connection established at 45333bps.
01-10-2006 23:43:47.75 - Error-control on.
01-10-2006 23:43:47.75 - Data compression off or unknown.
01-10-2006 23:44:18.00 - Hanging up the modem.
01-10-2006 23:44:18.00 - Hardware hangup by lowering DTR.
01-10-2006 23:44:19.38 - Send: ATH<cr>
01-10-2006 23:44:21.38 - Recv: <cr><lf>OK<cr><lf>
01-10-2006 23:44:21.38 - Interpreted response: Ok
01-10-2006 23:44:21.38 - 115200,N,8,1
01-10-2006 23:44:21.38 - Session Statistics:
01-10-2006 23:44:21.38 - Reads : 1222 bytes
01-10-2006 23:44:21.38 - Writes: 684 bytes
01-10-2006 23:44:21.38 - General Comm Errors: 163
01-10-2006 23:44:21.38 - Frame Errors: 183
01-10-2006 23:44:21.38 - U.S. Robotics 56K Message closed.

Thank you for your time. Mike

v.Richard
Tl Posts:
6222

USA
Posted - 1/12/2006 6:05:01 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
You are indeed doing V.92 as reported in the modemlog (USR modem may show V.90 in the ati11 response even on a V.92 connection);
however, in the last modemlog you posted, the 'unrecognized response' indicates that the .inf file (driver for the modem) isn't correct for the modem you have; however, this shouldn't really have an effect in its performance; it could possibly be related to trouble with ICN;
Not sure what exactly you can do, however, I might suggest identify the processes for ControlCenter & ICN via task manager and end those tasks; then use regular DUNs and the modem properties (extra settings) to set your extra initialization string to disconnect on call waiting and see if that works
www.modemsite.com/56k/v92c.asp
and, if it does, but you want more, I think you'll need to try different combination of the USR software/driver.
Good luck!

Aloha! Richard.

MikeKilk
Tl Posts:
4

Germany
Posted - 1/26/2006 3:17:35 PM  Show Profile  Email Poster  Edit Message
Dear Richard,

Here's a copy of the EMail correspondence between myself and USR. It was a great pleasure to be able to tell them that the driver was wrong! Thanks!

Greetings Mike Kilkenny

Dear USR Support

Thank you for your help. Everything is working okay now.

The problem was that your support site directed me to the wrong driver. After typing my product number in (see attatchment 1) I was linked to the wrong modem page (attatchement 2). As far as I remember this was also the case on the American and UK sites. It cost me about 5 hours to get everything sorted out - so please correct the link for other customers.

Greetings Mike Kilkenny

usr_we_en@absolutequality.co.uk schrieb am 25.01.06 16:43:20:
>
> Dear Customer,
>
> Thank you for contacting USRobotics.
>
> You should be able to download the drivers for your modem on USRobotics website at:
>
> http://www.usr-emea.com/support/s-prod-template.asp?loc=unkg&prod=5668b
>
> The name of the file is: USR5668B.zip
>
> Please make sure you follow all steps provided on the website, and if you need any further assistance, please get in touch with us again.
>
> Thank you for choosing USRobotics.
>
>
>
> Your customer number is 300663430
> Please refer to case # 301025699 if you have any further questions.
>
> If you need further assistance, you can also reach us online at www.usr.com/support
> Please include all previous replies when/if responding to this message.
>
>
> Best Regards,
> Italo S. at Technical Support
> USR Technical Support
> -----------------------
> Date 25 January 2006
>
>
>
> Dear Markus D.
>
> Here is a copy of my log. As the last entry you can see "WARNING: Unrecognised response", which indicates that the driver is not correct.
>
> And in fact, the driver which you recommended to me in an earlier Mail is for the modem Nr. 81-025668-01, and not my modem 71-245668-01. Is there another dirver available?
>Dear Italo S.



> I am not having any trouble with ICN - I can't even get the program installed! I always get an error message saying no 56K USR modem found, before the installation starts.
>
> 01-10-2006 23:31:54.26 - U.S. Robotics 56K Message in use.
> 01-10-2006 23:31:54.28 - Modem type: U.S. Robotics 56K Message
> 01-10-2006 23:31:54.28 - Modem inf path: MDM3CMM2.INF
> 01-10-2006 23:31:54.28 - Modem inf section: Modem1
> 01-10-2006 23:31:54.49 - 115200,N,8,1
> 01-10-2006 23:31:54.49 - 115200,N,8,1
> 01-10-2006 23:31:54.49 - Initializing modem.
> 01-10-2006 23:31:54.49 - Send: AT<cr>
> 01-10-2006 23:31:54.50 - Recv: AT<cr>
> 01-10-2006 23:31:54.62 - Recv: <cr><lf>OK<cr><lf>
> 01-10-2006 23:31:54.62 - Interpreted response: Ok
> 01-10-2006 23:31:54.62 - Send: AT&F&B1&A3E0Q0V1&C1&D2&P1S0=0<cr>
> 01-10-2006 23:31:54.62 - Recv: AT&F&B1&A3E0Q0V1&C1&D2&P1S0=0<cr>
> 01-10-2006 23:31:54.75 - Recv: <cr><lf>OK<cr><lf>
> 01-10-2006 23:31:54.75 - Interpreted response: Ok
> 01-10-2006 23:31:54.75 - Send: ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<cr>
> 01-10-2006 23:31:54.89 - Recv: <cr><lf>OK<cr><lf>
> 01-10-2006 23:31:54.89 - Interpreted response: Ok
> 01-10-2006 23:31:54.89 - Dialing.
> 01-10-2006 23:31:54.89 - Send: ATDT;<cr>
> 01-10-2006 23:31:56.26 - Recv: <cr><lf>OK<cr><lf>
> 01-10-2006 23:31:56.26 - Interpreted response: Ok
> 01-10-2006 23:31:56.26 - Dialing.
> 01-10-2006 23:31:56.26 - Send: ATDT#########<cr>
> 01-10-2006 23:32:19.55 - Recv: <cr><lf>CONNECT 45333/ARQ/V92/LAPM/V42BIS<cr><lf>
> 01-10-2006 23:32:19.55 - WARNING: Unrecognized response. Retrying...

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