Modemsite's Forum56 - The Modem Board
Main | profile | register | search | help | Ad-free Login
Forums | Other (Public) | Internet connection problem.    Watch  
Author Topic
Tl Posts:

Posted - 2/4/2006 8:34:23 AM  Show Profile  Email Poster  Edit Message
Maybe someone can advise me about a problem I have with my Internet connection. I have recently bought a new computer and have the following software/hardware:
Windows XP Home, version 5,1 with SP2.
Internet Explorer 6.
An external dial-up modem, Acer 56 Surf USB AMU-RE01.

The Internet connection is very unpredictable and has behaved in 3 different ways after double clicking the Internet Explorer icon:
1. Sometimes it works fine, the modem makes dialing noises to connect and then surfing the net is OK.
2. Sometimes I get a prompt after double clicking the Internet Explorer icon saying ‘Web page unavailable while offline’ and when I click the option to connect there is no sound from the modem and the dialogue box says ‘Unable to establish a connection’. I have noticed after this situation has occurred that in the dial-up properties box where the name of the modem should be, it says ‘Modem removed – Acer Modem 56 Surf USB (COM3)’. (Internet properties – connections – settings – dial-up properties). Restarting the computer doesn’t bring it back, but leaving the computer off overnight does seem to bring it back!
3. Once when double clicking Internet Explorer the modem started dialing then suddenly the computer re-booted and when the screen came back I got a scary message ‘The system has recovered from a serious error’ with an error signature of BCCode 100000d1, BCP1 6C006E24 and various other numbers.

Thinking that perhaps an updated modem driver would help, I visited the Acer website and downloaded an application file for the driver. However when I double click the file I get a message ‘Unzip not successful’. I have checked the properties of the application file to unlock it but I still get the same message.

If anyone has any ideas about why all this is happening and any suggestions about what I should do, I would be grateful.


Tl Posts:

Posted - 2/5/2006 11:34:42 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Unzip not successful -> may be the result of incomplete/partial file download or corrupt file - try it over.
That's the easy part.
Personally, I HATE USB soft modems....
You could try plugging the modem into a different USB port;
If you have other things connected to other USB ports, try removing them and see if it helps.
Otherwise, new driver, or new modem would be my suggestions...

Aloha! Richard.

Click Here To Close Thread, Administrators & Moderators Only.

Show All Forums |