Modemsite's Forum56 - The Modem Board
Main | profile | register | search | help | Ad-free Login
Forums | Conexant (Public) | Error says i entered wrong details - but they're correct    Watch  
Author Topic
Tl Posts:

New Zealand
Posted - 8/5/2006 9:39:07 PM  Show Profile  Email Poster  Edit Message
I wonder if anyone can help... I am running a dektop PC with XP and have never had any issues with my modem until two days back when the system unexpectedly shut down in middle of making a PDF with Acrobat. DVD writer wouldn't write anything after that, nor would modem allow me to connect to my ISP. The the dial-up reported that i had entered incorrect password or username (error 691) when I have not. I called the ISP and established that it's not at their end and besides i can connect using my laptop.
I have tried downloading a new driver after finding this site, and still have same error. I had a look at the PCTel modem and it has the following info on a sticker: I56PSP_F30 and 501 2B 3 058408 and the main chip has the following: PCTEL PCT789T-C1 0039 A033 written on it. I can't see a modem manufacturer.

The driver I downloaded was in a folder called but I don't know what the actual driver in this is.

Microsoft's Online Crash Analysis reported: Error caused by a device driver and that it was a stop error.

I hope someone can help cos i'm feeling


Tl Posts:

Posted - 8/6/2006 12:18:33 PM  Show Profile  Email Poster  Edit Message  v.Richards Homepage
Try putting the modem in a different PCI slot.

You can also try rolling back the driver to the previous one -
From Control Panel->System->Hardware Tab->Device Manager -
Expand modems / select-dbl click the modem listing; Driver tab -> 'Roll back driver'

The 691 error may be real - something may have corrupted your hard drive/connectoids, etc.
Check / re-create dial-up connectoid for your ISP

You can try logging in to ISP using Hyperterminal connected directly to modem COM port to verify things see

-IF modem handshakes and gets to point where it fails on username/password, it's unlikely that there's anything wrong with the modem or modem driver - problem is more likely to be elsewhere.

Also see-

Aloha! Richard.

Click Here To Close Thread, Administrators & Moderators Only.

Show All Forums |